Jersey City Carpet Cleaning

I called an 800 number to schedule pick up and cleaning of two rugs. They picked up, made me pay in advance, and told me I’d have everything back in three weeks. I had to call almost 5 weeks later, and since then it’s been excuse after excuse as to why I don’t have the rugs. This Saturday was the 4^th scheduled pick up with NO return call after I inquired why, again, no rugs. Called today with no response.
I believe this entire operation is sub-​ed out, from the people who answer the phones to the people who do the pick up to the people who do the cleaning. It’s a disaster and I will be taking action.
I should have stuck with LI Carpet Cleaners. Nice, friendly service and they know what they are doing.