Hertz Rent A Car

I grew up in Cape May County, NJ and moved to Hudson County in 2010. In 2013 I finally parted ways with my car, so I’ve been relying on rentals ever since then to get me back home a few times a year to see my family. I almost always have a positive experience with this Hertz. I always book in advance online, and I always go for the low-​end cars (looking for maximum fuel efficiency since I usually log several hundred miles over the course of the weekend). I always get the kind of car I chose in advance (a couple times I got free upgrades), but I’ve also never sprung for anything above a C-​Car.
The two negative experiences I can recall have each only happened one time — on a Saturday morning (it might have been a holiday weekend, I don’t remember) I went to pick up a car right before noon (which is when they close on Saturdays) but they were out of cars — we had to wait for someone to return their rental, which took almost an hour. But the manager did stay with us the whole time to make sure we got our rental, he was very nice.
The other time I was disappointed by the service at this location was when the person at the service window tried to force me to buy insurance. I was really insulted by the way they went about this — I haven’t had so much as a speeding ticket, let alone a car accident, in over ten years, and certainly have never returned a rental car with any damage issues. The agent’s pitch for trying to sell me the insurance was to imply very strongly that it’s really like I’ll be involved in an accident, it just came off as insulting. But that has only ever happened that one time and never again.
Overall I have no qualms about using this Hertz as my main location for booking rentals cars.

We rented a car from this location Memorial Day weekend, my booking was for 9am, but we decided to pick up our car as soon as the location opened so we could hit the road (I called in the day before to make sure that was ok). I got there a few minutes before 8am, when they open, and there was a large line of folks looking to pick up their rentals. It didn’t seem that the store was sufficiently staffed to service everyone in a timely manner, I had to wait about 40 minutes to get the car. The customer service was good, the car did the trick for our trip, and the they honored a corporate discount. Overall we were happy with our rental. I am surprised to see the negative feedback’s on Unilocal.We are in desperate need of well run car rental companies downtown Jersey City — hopefully Hertz makes good with their dissatisfied customers.

The office was easy to find and check in was rather quick. However, they asked if I wanted an EasyPass which I did but when I got to the car there was none there. I asked the attendant where it was and he was like «oh that one doesn’t have one» After I checked in they gave the keys and sent me to the 7^th floor with no other direction. I got there and spent 20 mins trying to locate the car. How do you expect someone to find a car in a 10 floor parking facility. It was a mess and the car was all scratched up and dented. Clearly the staff here is clueless.

I was asked about free pick up when I made the reservation and I chose yes… but when it was about time to pick up the car, I tried to call them a few times and no one answered. I reserved a Group F car but I got a Group C car instead but was still charged as Group F.

This is the worst Hertz location I have ever been to… I was asked about free pick up when I made the reservation and I chose yes… but when it was about time to pick up the car, I tried to call them a few times and no one answered, so I took a über there, and when I got there, the phone kept ringing, they just ignored it… I reserved a Group G car but I got a Group C car instead but was still charged as Group G! Probably a good idea just to avoid this location…

After trying Zip Car, after trying Budget (the worst, ever), I am so grateful that I found Hertz. I rent a car at least once a month. The staff, Brandon and Tamika are excellent, attentive, helpful and friendly. Their customer service is second to none. The cars are always clean, new, and exactly what I need.
I’m not sure why there are any negative reviews, it seems like one person wrote about how they didn’t understand to rent a car. Either way, I highly recommend them!

We decided to rent a car on a Monday after Christmas to go to the mall — it was only $ 41 so it seemed like a good idea. We didn’t realize you have to call ahead if you need a ride to their garage, so we sat there waiting at our home and no one showed. Once we called, someone arrived to pick us up within 15 minutes. Now we know!
Checking in was simple enough. However, the car was not in the spot we were told it was in. We spent about 20 minutes searching each floor for the car, and then found it only a few spots away from where we started on the first floor!
I believe we were upgraded to an SUV which was great. The EZ Pass is weird — you have to slide it out of it’s cartridge, which we didn’t realize until AFTER we drove through the EZ Pass lane and it said it didn’t work! Now we know!
Overall, it’s a great deal and much cheaper than renting a Zip car for the same amount of time. HOWEVER, they are only open for 4 hours on Saturday, and closed on Sunday, so you can’t really rent a car on the weekends which SUCKS! What is the point of running a rental car business? If they were open on weekends, we’d probably rent a car from them once or twice a month. For now, we’ll only use this location sparingly. Hey Hertz, in case you didn’t know, the population of JC is growing rapidly. You’d probably make a lot more money if you were opened on weekends. Just saying.

I had a great experience and even got a free upgrade. Easy to follow instructions for picking up and dropping of the car. Unfortunate that some others didn’t have the same experience. Wouldn’t hesitate to rent there again.

I’d rather crab walk through the Sahara desert with no water than rent from these guys again.
After giving me a car that wouldn’t start, I asked for a refund only to be told that the contract had been «closed out» and that there is nothing they can do except submit a request to corporate which probably wouldn’t be approved and takes 3 weeks. Absolutely horrible, horrible customer service. The employees here simply don’t care about you. Avoid this location and this company like the plague.

So long as you don’t expect them to have the car they tell you they’ll have, or one with the capabilities they say all like cars have (Bluetooth, MDI, iPhone charger, etc), or to show the slightest remorse at jerking you around, they’re just great!

This is THE WORSE Hertz operations that I ever seen in my 25 years as a Hertz customer. The staff was bad and the cars were even worse!
This location is a small room /​box in a garage. When I was there, they had 3 persons working the windows (the customers were outside) but they must had 5 other people behind them in the room doing the «water-​cooler» conversations. Well, more did not mean better!
They gave me a car with only ³⁄₈ of tank of gas and had low tire pressure light on. I went back and told them about the low tire pressure light They tried to convince me that it was the warning light that was broken after they pumped air into the tires. Be honest, I was pissed that they disregarded my safety because they didn’t want to switch the car with mechanic issue out!
I insisted that they give me another car — and they down-​graded me to a smaller car than my reservation — and charged me the original price!
I was in a rush so I took the smallest car that I’d ever driven. Then the garage attendant won’t let me out — because the Hertz staff forgot to put a «sticker» on the ticket that Hertz gave me along with my rental agreement. It was another Hertz mistake.
My conclusion about this place was total failure of management that resulted in cars that were not meeting the safety /​cleaning standards, staff had no regarding their customer’s safety, the staff was lazy /​taking the short cut, and made mistakes in some of the simplest things.
Well, I was not the only one that had problems. I saw another 2 customers yelling at them when I was there. This was a screwball operations.

Increasing star. As i experience a slight betterment in cleaner cars. Not to leave out the off late more amicable people in the customer service.

I have found that Hertz can be hit or miss depending which employees are present at the time that you pick up and drop off your car… This might explain the negative reviews here.
However, I had an excellent experience. Upon returning the car I noticed a charge on the bill that I had not anticipated, due to a misunderstanding on my part. Once your card is charged they cannot reverse the charges, but the manager did give me a voucher with a credit to use on my next rental. Not bad.
A word of advice: CHECK YOUR RECEIPT BEFORE LEAVING WITH YOUR CAR. They don’t charge you til you return, and disputes can be settled in the beginning with little hassle.

Not a very nice location. I also felt as though they slipped an insurance waiver into the rental agreement that, thanks to Priceline, I didn’t need, something which isn’t done at other Hertz locations.

Worst customer service I have ever experienced. After booking a reservation Monday for a Friday, getting two confirmation emails, AND having my credit card charged, Hertz never showed to pick me up at the specified time, which was 6pm. Upon calling corporate, we were told that since that Hertz location closed at 6pm, we should not have made the reservation for them, and that it was OUR fault. THEN WHY DID THE SYSTEM LET US BOOK IT? We assumed we’d be the last reservation, since it should take less than 15 minutes to rent a car with a reservation.
One would also think, that someone at Hertz would be monitoring the reservations and see that one was made, confirmed, and charged for one at a time they could in fact not honor, and then maybe call to set up a different time. Nope.
BOTTOM LINE: never assume your reservation will be honored. Hertz Corporation went on record stating they could not help us, and that all Hertz location managers had complete control whether to honor reservations or not. They took no ownership over their mistake, acknowledged this happens often, and admitted they will do nothing to help. Reserving a car with them is like playing Russian roulette with your plans.
Shocked and appalled, this jeopardized one of their corporate partnerships with a Fortune 500 company, to which they said they still refused to do anything.

My situation as it stands is this, I rented a car for 1 day and was charged for a week long rental due to a processing mistake at the location.
The Hertz corporation claims they contacted the location to verify the invoice, but the manager assures me in person, that he has not been contacted by anyone!
I was charged: $ 751.82
I was supposed to pay: $ 119.79
A refund is due: $ 632.03
I have a photo of the return parking stub and the location manager himself tried to issue me a refund. When I call hertz I’m transferred to very rude people that claim that the charge is valid because they have an invoice. Yes the same erroneous invoice they charged me to begin with.

Harassing. Very unprofessional.Rude. Dishonest.Thieves. I had booked the car under my corporate scheme and the reservation showed total cost for reservation for 3 days as $ 125 odd. I was charged $ 500!!! When called to clarify the guy at the desk (Nick) was very rude. Though he said he would rectify mistake but was not apologetic. i have been harassed by these guys earlier as well when they charged me for a service i did not use (emergency — which then i called up and cancelled). I suggest please use Avis.
Dear friends, dread for your time and money and do not use hertz.

This was the first time i ever had to deal with this company, and after this incident, it’s my last. I called to be picked up from my mechanic before I even got to the shop so i can save time, and they said they will be there in 20 minues. I go to my mechanic, dropped off my car waited another 20 minutes, called again, they transfered me back and forth to 3 diffrent location! finally i got someone on the line saying «oh yea, sorry, we forgot to send someone, they will be there in 20 minutes.» I waited another 20– 30 minutes, THEY NEVER SHOWED UP!!! never showed up. My mechanic had to call a diffrent company because he was closing up, so he stayed an extra hour waiting with me after closing so he can get someone to pick me up. I was furious, i couldnt even call back because they had already closed! So unprofessional!

This was the worst car rental experience.
Those guys at the counter seemed really nice, until I realized that they lied. I rented a car from Saturday to Sunday. Turns out that they are closed on Sunday. The «nice» guy said that it was ok, because I had reserved it online. I should park it in the garage and leave the keys. Which I did. Turns out that is not the case, I was charged the extra day. Rude guy at Hertz 800# transferred me to the actual rental location, was told they would credit me. Still waiting for it to happen. This is well over a month ago.
PLUS I was asked what the service charge was for using the ez pass and was told there was none — was I being naïve believing him? — cost me over $ 20 to use the damn thing, above the actual tolls.
Maybe weekday is better, but do NOT rent from here on the weekend.

Overdue review. I have been using this Hertz location for about a year now and I have always been satisfied. The people that work here are always so polite and helpful. During one rental, I had an issue and left them a message. My call was returned in record time and issue was resolved. This place also seems to have fair rates.
I will continue to use this Hertz location again and again.