Floris Spa & Nail

Definitely have experienced better. It is definitely a shame. I live in the building above this place, and I’d been going here for 2 years, but was away for the most part of 2015. Seems that the management and all the stylists have changed, and to the detriment of the business. I’m ready to believe that the competitor salon a couple blocks away bought this out and is trying to run it out of business at the rate that the clients seem to be making the switch.
First — there is a language barrier — not to be taken lightly. It is difficult to know if they understand what you’re saying and vice versa.
Second — there is an experience issue. Not all of the manicurists have the same experience, nor the same attitude. Honestly, not sure that some of them have any prior experience at all.
I had one manicurist, couldn’t get his name, I had to step him through the gel design manicure step by step. It was a very simple, half manicure, nothing on the bottom — but he wasn’t experienced with it. He did have a great attitude about it though and did a fairly good job.
Third — There is a sanitation issue. I’m not sure that they actually sanitize the cuticle removers, buffers and files between clients. I find this to be disturbing. A nail salon should always look top shape, and this is now looking a bit run down, like it can use a fresh paint. The gel dryers are pure nasty. I’m not sure why.
The price is fair for the area, but compared to the service I feel like we should be getting a discount. I really hope that management reads these reviews and takes them to account constructively. We want to have a nail salon in the building, but not with this standard. I don’t mind paying 5−10% more than the one down the street, but the service must be better too.
The old management used to have a loyalty program, I don’t see that anymore.
Hope to see the experience level, sanitation and customer service improve before going back.

They have a great selection of colors and the studio looks nice and clean on the surface, but I’ve come away disappointed the couple of times I’ve gone here, especially given the price paid. My nails are all uneven and cut too short. More importantly, I don’t seem them clean any of their tools and I think they reuse nail files/​buffers, which is completely unsanitary and really grosses me out!

Don’t even want to give one star to them. Totally a crappy place. Two ladies grabbed my both hands, actually cross cross ones pulling my crossed hands and then the torture for the gel manicure. It was hurting as hell. I mentioned it was hurting .This lady Hana here was like no pain no gain .! Her style was very rough. She would pull my hand and push my hand very hand in the uv light machine. The other lady was good though.
The girl who spoke English was really nice.
I always get the gel set done but this experience was too bad.
I didn’t like the color so I asked them if they could change the color. I was paying $ 120 for the this color gel manicure. They could have easily changed the color but they didn’t seem like willing to do it. They were like next time you visit, we put you this color!!!
Never going back!!!

I live in the building above the salon so the convenience of the location is definitely convenient! I have been over 6 times each time telling myself I would not return ever. (Except for my first experience over a year ago)
The salon is spacious and clean. It offers just about every spa/​nail treatment most mid range salons do.
However the staff hardly speak any English to the point you do not understand what price they are trying to say. They up sell by giving you a menu which is good because you are able to see all of the extras for the service you are requesting to get done.
Today I went in an expected to receive a regular pedicure and manicure. However I upgraded to the ‘spear mint’ treatment which was a total of $ 50. The experience was average. She did not rush however the massage felt comparable something a 6 year old could do. She was simply just feeling my feet with oil for 10 minutes weird.
After I went to get a manicure I had shellac on my nails which the nail artist told me would cost an additional $ 10 dollars to remove even though I was still getting a manicure and just wanted to change from gel to nail polish to give my nails a break. All it would take is 5 mins soaking my nails in nail polish remover to remove it for myself for free. The gel polish that I had on was something that the salon had done for my prior a week and a half ago and it looked like it had been on for 2 months due to a crappy job when it was put on.
I still gave the girl an $ 8 dollar tip and as I was at the dry station I waited for someone to remove the paper towel that they use to separate your toes or to assist with quick dry. However no one tends to you once you are at the dry station. I put my shoes on and left through the side door without even a thank you!
Prior to this I had a terrible eye brow wax which I still am working on growing back. Many gel Mani’s that at first look excellent but last 3 days before the first chip.
All in all I do not see it lasting in this area with many other great salons in the area.

the reviews for this place make it out to be horrible when in reality it’s a great place — but this makes sense because people usually come to Unilocal to complain.
I got a mani pedi here and I absolutely love it. the lady who did my mani is named Cherry and she did an incredible job and was so so nice. plus offered me such great honey ginger tea. my nails were broken and looked awful and she really worked miracles on them.
Annie did my toes and she did an amazing job as well
I would definitely recommend this place!

NOT the place to go if you need your eyebrows done. They have no idea what they’re doing. I’ve gone here twice now for an eyebrow wax and both times I was in there for over 45 mins and left completely disappointed. And both times I had to go home and fix my eyebrows myself! Stay clear!

Save yourself time and aggravation and go to any nail salon in the area. I don’t understand how this place is still going given their quality of service.
My experience involved me having to guide my nail technician every step of the way, e.g., reminding them to file a nail that they just skipped over, showing them that they didn’t file evenly, pointing out that they didn’t remove the previous manicure thoroughly enough. How are these things overlooked in a *nail* salon? There are so many other places in the area, where you can just trust your nail tech will do a good job, so honestly go to any one of those. I will certainly not be back.

Google the NY Times article «The Price of Nice Nails»… this place definitely fits the criteria mentioned in that piece. The (nice) workers are all first generation immigrants and the prices are ¹⁄₃^rd of what you’d pay in Ohio. Someone is taking the cut… guess who?
You’re a scumbag if you patronize this salon or any other salon similar to it. Ironic that it’s below a «luxury» condominium complex. The residents are driven and they deserve slaves (according to the advertisement etched into the windows of the bottom floor).

Stopped by for a mani despite the bad reviews because it’s in a convenient location. I opted for a regular mani. I didn’t get the name of my tech but he was very gentle and did a decent job of painting my nails given the condition they were in. (Damaged by months of acrylic and gel)
The nail drying station is stocked with magazines & chocolate but the dryers lacked power. They were very weak and took 10 minutes to dry my nails. The salon also didn’t have quick dry spray.

I tried Floris today because my favorite GRACE Nail happened to be closed today… unusual since they are open 7 days a week ! Since I am going out of town tomorrow, I went to Floris ! Very disappointed since it was so nice several years ago ! I got my usual gel manicure but it was so weird that 3 different girls took turns doing the manicure. ! And I was there very long ! It was very quiet as only one girl tries to speak English ! She takes the money, of course ! Skip it !!!

Stay away from this place. Very low quality of service.

There is this girl over there with short hair, gosh she is rude. I gave her $ 1 tip for $ 10 service. I usually give $ 2. But this time I gave just one. Guess what. She is questioning me just $ 1 tip. To top it, she threw the money in front of me instead of giving it to me on hand. I live one block from this place. I will make sure neither me nor any one I know, come across these people.

This place is overpriced (for the quality) and is very hit-​or-​miss when it comes to manicures/​pedicures
Also, they rarely keep to appointment times. Last 2 times I’ve gone here, they have been 30−40min late to take me. What’s the point on making an appointment if they can’t stick to it?
For $ 5 more, I’d rather go to do Grace Nails down the road. Much better quality and service in general.

I used to go here regularly for mani&pedi, gel nails, facial and massage. Ever since the management changed, all my favorite people left this place. I decided to give the place another try and got a massage to ease the pain in my shoulders and lower back. It was a big disappointment. It was neither a Swedish massage not deep tissue massage. The masseuse used bamboo sticks and rolled them on my back. What am I, a pastry dough? It did not feel good or relaxed the tight muscles.
I miss Lynn, Nana and Ailie. They were so great. I think I will only come here for regular mani and pedi only.

I was kind of put-​off by all of the bad reviews, but figured I’d try it out anyway since it’s the closest nail salon to my new office location. I’m not sure if I got lucky, but I had a great experience! There were only a few other women there (Wednesday, mid-​afternoon) and my manicurist, Jenny, really took her time. She gave me an extra long hand massage and did a great job on my cuticles. I also really liked the polish selection. I was a tad disappointed at first when I saw the limited Essie selection, but they have an awesome collection of Zoya (great polish) colors — which totally makes up for it. Jenny was very nice and gave me a comp chair massage as I was drying. It sucks that JC prices are so much higher ($ 12 for a mani), but at least in this instance I felt like I got what I paid for. This was a great, relaxing experience. I also like the ambiance and interior décor. Hopefully I didn’t just get lucky!

I come to this salon occasionally — they do great manicures AND they’re fast. Every person there who has painted by nails has been good and I’ve rarely needed to make an appointment.
Even better, and the main reason I’m writing this review, is because of how kind and trustworthy they are. I made the mistake of taking off my engagement ring while I was there and rushing out the door. As soon as I was able to get back there they had it waiting for me, in a safe space. Lesson learned on my part, and a big thank you to them for making sure I got it back.

meh! used to love this place, but they’ve changed.
haven’t been back in quite a while but last few times i was there — hot stones did not exist anymore and they just understaffed the place and made me wait too long.
it used to be worth the walk from downtown, but it’s not special anymore.

I have been doing padi/​mani, eyelash, and gel nail at this salon for almost 1 year, but I decided today that I am not going to this place anymore.
This salon changed the management and team in the past month. The quality and customer service became not acceptable. I booked an appointment with a lady for a eyelash extension after doing it with her once, but the lady simply not showing up at the appointment time and no one in the stored called me. The store front desk apologized and I don’t mind to reschedule again. The worst part is, today I went to the store and the lady told me: «Your skin is sensitive so that I don’t want to do your eyelash anymore, you should go to other store.» After I explained to her that I have been doing the eyelash extension at your store for a year and no one had any problem of doing it. She told me: «I don’t want to do it. I am TIRED today and your eyelash need extra attention. It’s late and you should go!» I have nothing to say after what she said and requested to talk to her manager. However, the manager was not there and she told me that the manager is not here at all, if i want to talk, talk to her only. I went to the front desk, the guy at the front desk is nicer and told me the manager should be here on the next day. However, I lost hope on this store…
I still have points left in my card but I decided not to come to this store anymore. They don’t treat customer with respect and don’t value the remaining customer at all in addition to poor service.

While the manicures are still good for the most part (I’ve had a 75% success rate), the pedicures have declined. While the polish last like their old pedicures, I no longer get asked if I would like a beverage and I no longer get the hot stones! It went from about a 30 — 40 minute experience to about a 15 minute experience. So bummed!
And no more 5 minute massage while you dry (unless you pay for it).
Please Floris, pay attention to your clients and get back to the service that made you popular in the first place or you won’t last!

I called on Monday around 6:30 asking if they had time for a mani/​pedi. They asked if I could come in immediately, which I was able to.
I went down and started with my pedi, it was Ok, but not very long. It was my first time in the salon and didn’t realize until the pedi was over that the chairs gave massages.
After the pedi, I moved over to do the mani. It all seemed to be going well. Before they painted my nails they told me the cost, $ 35. I pull out a coupon for a free manicure and they don’t seem too happy about that. This brings the total down to $ 25 for my 20 minute pedicure. As soon as he came back he quickly painted the nails. I didn’t realize at the time, but when I got home, I noticed that the nails weren’t completely painted. There was still space for polish between my cuticle (which wasn’t really trimmed/​pushed back properly) and the nail. They weren’t completely painted along the sides either. It’s been a week, and while I expect some chipping, this is just ridiculous, I need to take the polish off now because it just looks so sloppy. My nails haven’t grown any, but somehow it looks like they grew due to the lack of a full polish job.
I’m not sure if they were angry I was using a coupon for the manicure, but regardless, they should have at least done a thorough job on the painting.
I won’t go back to this salon now because of this. Seems like their coupon for a free manicure backfired on them.