Firestone Complete Auto Care

Watch your wallet here. They charged me over a thousand bucks for a rear brake job. They charge just as much as a deal ship but install cheap aftermarket parts. They are good for tires… And tires only… For anything else please save your money and go elsewhere.

Everytime this place gives very terrible service. they are not even average of Firestone sevice standard… not sure, how they survive in business. may be because we don’t have any other Firestone in Jersey City.
PLEASE CLOSE THIS PLACE.

What a great crew! Moe and Ronnie are like the Montana\Rice combo for cars. Came in for a fix on what other shops jacked up (Pep Boys) and repaired quickly and professionally. Most importantly, told me what DIDN’T need to be fixed. Reasonable and trustworthy.
You have a customer for life! Thanks guys

I came here for an oil change at the last minute on a Sunday. The customer service representative was extremely funny and welcoming. I got a little lost coming here but he guided me via phone so I could find the place. I will definitely return again.

Great experience here! I took my car in with a flat tire, they didn’t have it in stock, had to order it and still was able to return the car to me in a half day! Mohammed Alyazji, the service manager there couldn’t have been more helpful :)

The team at the Jersey City location are truly top notch. I was treated as if I was a priority guest. As well, Anderson did a great job of breaking down the issue in layman’s terms — very patient. Shout outs to store manager Ronnie Lopez and to Anderson Cruz.

I just won’t waste anymore time by written a review beyond poor customer service skills. Big fail
Waste of my time

Impressed! Second time here. And I just love this branch! They are honest and will not bullshit you.
First time was to do a total inspection of the car before I purchased it (from a seller in jersey). And today bc the Firestone near my home in Brooklyn was super busy this week so I just came back here again. But it was a good choice and worth the drive. It’s near the city, right after the holland tunnel.
Came for an oil change and to check on a small noise the car was making. It was quiet and empty this Saturday afternoon. I dropped off the car and got it back around 20 minutes later. My total was $ 24 for synthetic blend oil, recycling my old filter and labor. There was some sort of promotion and I saved $ 14 which was just awesome!
This Firestone branch has friendly employees. They are honest and will discuss your cars issues with you and give clear suggestions and advice. They do not push you to fix stuff so they can stuff labor charges down your throat. Overall I had a great experience. Very helpful people and you can tell they all work well together and are a great team. Thanks for the great service.

Going back to them was a good decision! The men I spoke to were very accommodating and they listened to my concerns. The issue I had from my previous visit was corrected to my satisfaction and the additional services performed proved to be worth my time. My car is running smoothly! I think I may have found my expert care. Being a woman driver is challenging when it comes to maintaining your car and most of the time, dealers or other automotive shops etc. have a tendency to take advantage of us. However, the guys here don’t. They honor the statement of Harvey F. about being honest with customers as the main ingredient for successful business. Thanks Guys! I will definitely come back! Thomas, Ronnie, Dennis and Anderson Kudos to you!

I have a Firestone in my town but choose to drive a couple extra miles to this location. The customer service is excellent. Every time I come in it’s like I was just in there yesterday. I never have to wait a long time to be waited on and everything is always done correctly the first time. I would recommend this location to everyone.

I wish there was a no star or negative star option. I took my car there when I had some shaking upon breaking and they replaced a wheel bearing and hub that I supposedly needed (guys told me if I didn’t prior to my 1500 mile trip to Canada, I would lose a wheel on the highway). Afterward, the NEW bearing kept making noise (never happened before) when driving for long periods of time so I took it back and they supposedly changed it for a new one. Well, the noise has kept on happening to this day (5 months later) and they keep acting like nothing is wrong. In the end, it turns out I never needed the bearings or hubs, just some resurfacing of my rotors or new rotors. They also SUCK at alignments, and their pricing is outrageous. Also, if a car (say, mine) needs a specific kind of oil (0W40 European Formula) they will find whatever they can, and whatever is cheap.
Oddly enough, I went to another Firestone and got a price quote for some front end repair that was almost TWO THOUSAND (Yes, $ 2,000) LESS than the guy in Jersey City quoted me.
DO NOT RECOMMEND, NOT EVEN FOR A 1991 COROLLA.

Great service and good prices. Have been servicing my car here for 3 years and they always do a fantastic job! Highly recommended.

Completely USELESS!!! Stay away as they are back yard hacks. Had a simple tire change and they couldn’t even get that correct. Three tires replaced, ALL put on with over 200lbs of air gun pressure (90lbs) required and should ALWAYS be placed on with torque wrench & they did not replace air valve stem caps back but left raw. Had to bring to another Firestone, as I would not let them touch it, and one lug nut was stripped and they had a very tough time removing all the others!
Once again, this is BASIC and they failed miserably.

Unless 2 specific people are working there I would not go use their service. One worker Patrick Brooke’s should not be working there. Total idiot and a douche with no people skills…

Guys here are great. Been going here for around 2 – 3 years. I never really bothering waiting and usually just leave my car there. These guys are honest and don’t try to overcharge you with anything. There’s always some type of promotion or discount they’re applying to the services they provide. You can shop around and see which shops have better prices, but these guys are at the middle of the pack and not overpriced.
Cool story about them. My brake lights were broken one time and I dropped it off for them. Basically they would not turn off. Unfortunately left my car there for 2 days, but they could not find what was wrong. After talking with them and trying to find out what was wrong those 2 days, they didn’t charge me a dime because they didn’t fix the problem. Honest guys here.

They have a coupon for a $ 19.99 oil change for synthetic blend til end of March. Full synthetic is a few dollars more. They added $ 2.50 for disposal of the filter so after tax it came out to be about $ 24 which wasn’t too bad for an oil change.
We came without an appointment and waited about an hour and a half. They have a TV, clean bathrooms, magazines and a coffee machine while waiting. It was our first time coming here and we have heard horror stories about other places not filing up the full 5 liters or leaving the cap off so we checked the cap afterwards.
So far so good; if all goes well, will definitely be coming back for more oil changes. Also love that you can see through the glass what they are doing to your car and that they are open on Sundays. Also, if you are plugging in the address on your GPS, it may be helpful to put 70 Lincoln Highway, not State Highway as I was unable to find State Highway on my GPS.

I went here to get a flat fixed and decided to get a bulb changed as well. After a few days, the bulb they changed was out already. I called them about it, and they were very hostile on the phone. They said I should bring it in and they’ll look at it.
I decided to change the bulb myself and found their replacement bulb burned out and the rubber around it melted. Apparently, they put the wrong kind in.
I then thought back to when I was waiting for my car. I saw them finish fixing the flat, but it seemed to take forever to get the bulb changed. I remember the worker walking in and out of the office and looking into a box of old bulbs. I didn’t think much of it at the time because I figured they would get a brand new light bulb for a paying customer. And if they couldn’t they would tell the customer.
Anyways, if Firestone can’t even change a lightbulb, would you trust other parts of your car with them?

First time I went in (flat repair), they fixed the flat and said they did their free inspection. Yowzers! They found windshield wiper fluid in the radiator and upsold me a $ 99 flush. Once I got it back from them, it was overheating, so I took it back and they fixed whatever they messed up. When I got the care home I realized that I had never put anything in the radiator or the windshield wiper fluid since I bought the car! Later, in an emergency, I took a flat in to get repaired, then thought, why not an oil change — how could they screw that up? They did the oil change, but they broke the lug on the flat and I had to take it to the dealer to get it off (refilling the tire every 10 miles), then the dealer said that the new oil filter I had on there was leaking, and the oil drain plug was stripped out. Even if my car breaks down in front of this place, I will tow it with my teeth to somehere that isn’t overloaded with incompetence.

Very friendly, honest, and reasonably priced. Gave good advice about future care of our tires and didn’t make us feel like ignorant outsiders as so many mechanics are apt to do. This is our new tire place for sure.