Fidelity Moving Group

PLEASE PUT A NEGATIVE SIGN BEFORE ANY STARS POSTED under my name. I cannot believe I actually trusted these people with my furniture. Picked up June 23, 2015 in PA, and was told they would deliver in maximum 5 days. July 11, 2015 they showed up. The condition of the cardboard boxes should have been my first clue. They were just like the boxes posted by another customer. Every plastic container was damaged, most totally destroyed. Fortunately there was only minimal damage to the furniture delivered. That is not saying anything about the items NOT DELIVERED AND ASSUMED MISSING/​STOLEN. Have the footboard to the bed, but cannot connect the bed to a headboard, It is gone. A 40″ sony tv, a barrister’s bookcase and 5 boxes, some of which were Christmas items that had been accumulated over many years. Then we find out they are out of business. Our old insurance company say’s they are not responsible, and our new company is not responsible either as it was never in the home they insured. Thanks Fidelity, you made this move miserable. LaShawn S we share your pain. Fidelity lied to us as well saying our items were found and on a truck coming south. the truck broke down? sure… and a few more excuses. DO NOT USE FIDELITY! Unilocal,please change your star ratings. This company does not even rate the glow from a star.

I am an attorney and seek to hire responsible and professional businesses to work with, both personally and professionally. One month before my family needed to move, I received what seemed like a reasonable estimate from Fidelity Moving & Storage. To secure the services, I was charged /​and paid a $ 100 fee. In order to arrange for the move with my apartment building in NYC (the building that we were moving away from), we needed certain insurance documents from Fidelity. All of a sudden, the Fidelity staff person whom I was communicating with completely disappeared, and the company’s phone number was disconnected. I tried to contact Fidelity for several days to no avail. Finally, the relevant staff person stated that their phones hadn’t been working, and that she emailed the insurance documents to secure the move with my building. My building NEVER received Fidelity’s insurance documents. It took quite a while for me to track down Fidelity to state that the deadline had passed and that I had to secure another moving company that could provide the insurance documents in time for us to secure a timely move. The Fidelity staff person stated that she would refund the $ 100 fee that I paid. However, over two months have passed, I have provided my mailing address several times, and I have not received a refund of my $ 100 that the Fidelity rep stated she would provide. At this point, they have stopped responding. I found this company’s business practices to be fraudulent when they disappeared, failed to fulfill the requirements of my move, and have ignored my repeated contacts to get the refund they promised. Don’t use this company. They have fraudulent and irresponsible business practices.

This the worst company EVER!!! I can’t say one good thing. They initially delivered our items pretty quick but half our delivery was MISSING!!! They say that they found it and would be on the next truck out… well 3 weeks later, we still don’t have our things. This was our first move and because we didn’t move with many things, we jumped at the best quote we received. BIG MISTAKE!!! I DO NOT RECOMMEND THIS COMPANY EVER!!! Complete crooks. Only gave a star because I had to, to post a review…

I finally got my stuff or what’s left of it I should say! These people stole my birth certificate and legal documents marriage certificate and everything else that was in my lock box. They rifled at some point through a bunch of my boxes that stupid me marked Ebay which is my work inventory stuff. More than 40% of my things were crushed boxes ripped open and untaped plastic tote bins smashed like an accordion ! And about 200 cubic feet of boxes are missing!!! Stolen lost gone!!! Do not book these ppl trust me! Right now they have a lapse in insurance I went to file a claim and was told they won’t take any fidelity claims at this time because of an administrative issue (they didn’t pay the bills!) I sent pics of my stuff on the truck to the owner and he didn’t give a flying f: k! I called police here where I now live and filed a report because my information was stolen original documents that never where supposed to be on the truck. They took the bags while I was arguing on the phone with their office and not one of them arrived here 13 days later! I know my stuff was on a truck that low bridged! They deny but my husband is a tow truck driver and had seen this before. One of the employees slipped and said my stuff was in an accident then retracted that statement. These people lie lie lie! It’s so serious I’m bout to fly from Florida to jersey just to walk up in there and give them all a piece of my mind and serve them with papers! Stay away!!! Do your research! They make promises they don’t keep! They use cell phones for business they’re crooked as they come!!! They will rob you blind ! Once they have your stuff it doesn’t matter what they do with it you still have to pay up to get even a fraction of it back! I’m at a total loss now! Idk exactly what’s missing yet other than my paperwork and some stereo amps for cars. I’m sick I’m stressed and I see no resolution without a judge! Read your contract thoroughly!!! They don’t even abide by that!!! The owner is a dirty rotten scoundrel I don’t even think he’s American he’s like Indian or Muslim or something his voice mail isn’t even in English

I’m writing here to warn people that this company has changed the name to Fidelity Moving & Storage (
). They lied to me on the phone saying that these reviews were for a different moving company. But when they charged my credit card there was a ‘Fidelity Moving Group’ name for the Merchant. Of course, I canceled the service right away.

This company doesn’t even deserve any stars. They picked up our things and removed them from the property then returned and doubled the price. We paid their «blood money» to get our things back and nearly EVERYTHING has been damaged or destroyed and I suspect that it was intentional because I complained about their unethical business practices. No family should have to go through the hell that this company has put us through. We paid $ 13,900 and lost nearly everything. Broken and damaged furniture, broken glass, fire damage, motor oil damage, water damage and mold growing on mattresses, gasoline on boxes… DO NOT USE THIS COMPANY!!! Please check out my photos…

Scam, scam, scam. I just had to call the cops to get them off my property. They gave me a quote of $ 1900, the Forman said to move my stuff it would cost $ 8000. (Literally) $ 8000. Once we realized the discrepancy, they wanted to charge me an additional $ 200 just to leave. They blocked my door and my driveway. I had to call the police in order to get them off my property. Please don’t trust them. Please. If something is too good to be true it is. Thank God I didn’t cancel my Uhaul.

My experience with them has been an absolute nightmare. In a nutshell: they doubled our original estimate on pick-​up, delivered our things a week before we arrived in our new city, over a week before they said they would, demanded the second half of our cost in cash on a Sunday when all we had was a friend there with spare keys and not over $ 1300 in cash, and even though the «manager» said they would charge our card for the second half as well. They delivered SOMEONE ELSES’ STUFF along with ours, tried to gain access to the apartment without alerting us so as to not have to admit the mistake, and when we managed to arrange access the second time to get the poor other customer’s things, they couldn’t get his couch out of our apartment and damaged our walls and door trying. We’re still trying to figure out how to handle this when we arrive, next week. What a nightmare. I just hope our things actually made it, and undamaged.
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