Eye Contact Vision Center

My mother used to go to a place downtown, Optometrx, where the staff were incredibly friendly, accommodating and courteous. They were renovating and my mother misplaced her glasses so we came here. The same token was not found here, unfortunately. It is quite disappointing to hear my mother be so distraught of how inconvenient the service was. There were issues with insurance, apparently (which doesn’t happen at our usual place). The staff were unfriendly and at one point blamed my mother for how long it took for her glasses to arrive. Maybe it was just this instance for us and it doesn’t represent this establishment as a whole, but for us we wouldn’t err on the side of returning.

Warning: Don’t go here! I have been going to this place on-​and-​off since about ’02 or ’03 for my eye exams. I only bought glasses from them the first time I visited them, and since then I only got eye exams because I found it cheaper to get glasses elsewhere. The eye exams are okay and the price is very reasonable.
During my most recent visit about 2 months ago, the optometrist broke my eyeglasses during my eye exam! The crazy thing is, my initial reaction was really okay. I wasn’t upset because I was planning to buy new glasses anyway (from Warby Parker). I just needed them temporarily fixed so I could walk home. The optometrist had one of the girls at the front desk try to tape them up. Unfortunately, the glasses could not be taped up with scotch tape. The girl promised to call me if the piece that I needed to temporarily fix my glasses was found and that was it! No apologies from the optometrist or anyone at the front desk! I wasn’t asking them to buy me new glasses or even to take responsibility for the damage! I just wanted to hear something like «I’m sorry this happened here!» or «We’re sorry for your inconvenience.» Was that too much?!
I left upset and walked about a block before I realized that they never went over my contact info. with me. This girl had no intention to look for the replacement piece or to call me back. I stomped back in and asked if she had my phone number. She reassured me that she did, and I asked her to read it to me. The file listed a phone number that I haven’t used for 5 years. She then gave a lame excuse that she could listen to my appointment request to get my phone number. Ummm no. That won’t work because I was a walk in and made no appointment.
The girl was very defensive at this point. I gave her my correct phone number and then she says «The optometrist doesn’t do anything to damage glasses during exams.»
Seriously? I came in with glasses on my face and now I’m leaving with them in two pieces in my purse! Plus, she wasn’t even in the exam room to witness what happened or didn’t happen. Then, the other girl working there comes over and backs her up by saying that the doctor doesn’t do anything to damage glasses. Umm no, I imagine he doesn’t intend to do so, but somehow it still happened. I just left at that point. There was no use, and I never received any phone call from them.
I wasn’t angry about the glasses but the whole situation was so poorly handled on their part. The customer service has always been so-​so but I forgave it because the girls working there are mostly teenagers or early twentysomethings, and they always seemed overworked and under staffed. Honestly, you can find much better customer service elsewhere. Besides, the store has a very limited selection of glasses, most of which are expensive. You can find better deals at other stores or online. If you do go in for an exam, just ask to hold onto your own eyeglasses. I will not be returning to this location again.

I went here to get my eyes checked and because my glasses were outdated and I was getting headaches. I called to find out of I’m covered by my insurance and that took forever. The receptionist seemed annoyed that I needed her to do her job. I was put on hold and then told to call back after waiting for what seems like forever. I go for my appointment and while waiting for my appointment the receptionists are talking across the office about a party one of them attended. Hire new staff, or teach them to be professional. The doctor did an excellent job, the only reason they received 3 stars.

Even though opened late I still give them high marks for good customer service. I was not made to pay for a broken frame after the agent successfully advocated on my behalf to my insurance carrier. (At least that is what I was told)
The place is getting a serious upgrade so the owner isn’t doing too bad. I wish mire if the savings were passed on to working class folks like myself rather than on very nice flooring and a facelift if the exterior.
Dr. Toker is a very meticulous and thorough eye doctor.

I cannot stress highly enough: do NOT go here. I am currently in talks with my insurance company to get reimbursed because the office lied to me and had me pay out of pocket for contact lenses that should have been covered. They started to put through an insurance claim and then voided it. Then they charged me, claiming it was my copay.
This optometrist gave me a prescription for contacts and I wore them for 90 days. I decided I wanted to try buying them online because it is cheaper. When I went back to get my prescription, I was told that I had not purchased the contacts there, that they don’t sell them. I was also told that I cannot be given my prescription because I never went back for a follow up.
I did go back for a follow-​up, but they never wrote it down.
I was told that the optometrist would be liable if I hadn’t had a follow up.
Obviously, I had a follow up, because they gave me three months worth of contact lenses.
Well, I have a receipt that proves I purchased 90 days worth of contact lenses from them, and they attempted to charge and then VOIDED a claim to EyeMed Vision Care in December 2013.
The manager of the store was belligerent and angry and claiming I didn’t «understand.» She refused to acknowledge that I had purchased the contact lenses from them, therefore, they clearly had approved the prescription.
I got so angry that I called her an idiot (she is) to which she said «No, YOU are the idiot,» and I told them I didn’t want to deal with them at all.
I went home and called my insurance company only to find out that they had voided the transaction. Obviously, because they had charged me out of pocket… something I never was supposed to owe in the first place.
I highly recommend going here if you want to pay for things that you don’t have to pay for, have your records misplaced, and have the manager of the store refuse to acknowledge that they made a mistake.
Oh, you will also be accused ot not buying contacts at their store, because apparently I can magically manifest contact lenses out of thin air and then just pretend I bought them at your store. Obviously, that’s something that a person would do. It’s not that they just maybe forgot to write it down. I just magically create contact lenses.
Horrible. Dumb. Liars. Probably committing insurance fraud, either on purpose or just because they’re too stupid to count.
— Kyria

I went to this place because it was very convenient. My mistake. I just needed a new perscription for contacts. The doctor was nice and seemed to know what he was doing. They wanted to charge me $ 65 a box for my contacts that I can get on 1 – 800 contacts for $ 40! I opted for the one pair rather than the box. They told me it would be a week. Two weeks later I called to see what was going on and they couldn’t find my order! Then they tried to cover up saying they were on backorder-​trust me they forget to place the order! They then told me the contacts would be in Monday the 23^rd but not later than today the 24^th. I just called and they said it would be another week! Who waits nearly a month for one pair of contacts? I wouldn’t recommend this place-​they do not know what they are doing!