Enterprise Rent-A-Car

The crew here is amazing. My wife and I rent here around once a month and they have always excedded my expectations. The entire staff is professional, friendly, smart and treats me like a family member. I recommend any new renters take the time to get to know the staff, it always helps you for a better experience. Be nice to people and they will generally be nice to you :)
Its unfortunate there are some negative reviews. i guess there will always be a few. This is a busy location and they do a great job of dealing with everyone and still providing great service.

Friendly staff and very good customer service. I have rented many times from this location and the staff has made sure it is a smooth and pleasant experience. The pick up and drop off is very helpful too as this location is not close to public transportation. The pickup service was once held up by traffic but they did forewarn us about that which was helpful.

SCAMMERS! Don’t get the prepaid gas especially if the car they give you barely has any gas in it because you wind up getting gas anyway and then they charge you for using gas. So you wind up paying for gas twice. I argued this and was able to get the prepaid gas voided. Also, make sure you check your mileage when you drop it off. I was allotted 150 miles and I went over by 24 miles. However, Jalisa tried to charge me for going over 63 miles. I have no idea how she came up with that number other than she just made it up to scam me because I went with her when she went to inspect the car and I even told her «I went over by just over 20 miles.» So we actually discussed it. That would have been the moment to say, «No, you went over by 63 miles.» Instead she just wrote it on the contract without mentioning it and charged me for it. I actually paid for it too without realizing the overcharge but caught it afterwards. Jalisa went to go double check and as she saw me also going to check she immediately agreed and refunded my money. SCAMMERS! Also, they don’t do drop offs after they close. Their parking lot is gated and it is locked when they close so you’re forced to return it the next day. If you don’t discuss this at the time of rental then they charge you for renting it an extra day. Stay away from this place. Go to another car rental place.

This place just tried to scam us. We got here an hour earlier than the reservation time and they claimed to have no cars available except one that would have required us to rent at a significantly higher daily rate. Meanwhile, there were 11 cars in the parking lot and only two employees working. My husband has been a loyal customer but in return this place was trying to get us to fall for their little gimmick.

Hate this place. This guy, Antonio (Tony), did not provide all of the options regarding the insurance. As a first time car loaner, I did not know that getting an insurance for the rental car is OPTIONAL. The way this guy, Tony, showed the options for the insurance, there was no way of me even seeing that part that says «optional.» He had his hand on the paper (covering the part where it says optional) and was pointing to all of the different options (the part that you have to pay), so of course, if I had known that it is OPTIONAL, I wouldn’t have gotten an insurance for the rental car. I think that this is poor customer service. Associates should be able to provide their customers with ALL of the different options. Not just the part where they can take extra money.

The worst enterprise location I have ever seen.
Very poor service.
They give you defective cars and then do not accept the fact that it was defective.
Instead they tried to tell me that I may not have been driving it in the proper gear. Oh yeah ! Automatic transmission car not being driven in a proper gear. Then they promise me to give me a free rental whenever I want. I ask them for one and they say sorry we can’t give it to you. Then they give me a car which after few miles has a flat tire. I get it fixed and then take it back to them. They promised me once it is fixed we will give you a call. I never get a call back for that and I am without a car.
It would be the biggest mistake to rent a car from Enterprise. All their locations are equally bad.

Hi,
I rented a car from Enterprise on Dec 12^th for 2 days from
JERSEY CITY II
832 COMMUNIPAW AVE
JERSEY CITY, NJ 7 304‑1304
First they gave me a car which had a high smell of weed in it.
I mean, how can you give a car with a weed smell, that too when I booked the car in a day advance.
After that I had to go around to different location to have the car changed along with the gas I already put in the 1^st car, because there was no gas in the 1^st car when i took it.
On my day of return, which was Saturday, Dec 14^th, it was snowing heavily in Jersey City, so I called the location to ask them about the closing time etc.
They said, I can drop the car at another location which has after hours drop off options.
The guy never told me that I will be charged etc. if I drop there. I mean, what kind of training do you give to your agent who can’t do a simple thing
of explaining to your customers that they will be charged etc. if they go to after hour location. I mean, this is not rocket science.
THEY CHARGED FOR 4 DAYS, WHEN IN REALITY I SHOULD BE CHARGED FOR ONLY 2 DAYS.
Now, I keep calling the Eastern New Jersey headquarter and looks like you only have 1 person there in each department and looks like all
of them are on holiday. I have called probably more than 50 times by now. Left so many voice-​mails.
I tried customer service department, HR, etc etc. I mean, I tried all the departments, I called different time
but everytime I call and no matter which department I try, it always go on voice mail
What kind of lame customer department you have when you can even attend or return 1 call
and why do you steal from people when you have a good business model.

This particular enterprise location on communipaw ave is great the staff is helpful and the manager Travis looks out for his customers. Thank you

I rented a vehicle from this location on 4÷25÷13. The day itself couldn’t have been worse as I woke up early a.m. to see my car had a flat, I had an important early a.m. meeting in upstate new york and the day presented nothing but doom and gloom ahead as I know my car has special tires and so I would be in this carless state for a bit.
In a day like that, I couldn’t have asked for a better service experience. I called Enterprise bright and early, booked a car, asked them to pick me up. I was greeted by a smiling face as I was picked up (great patience as I moved stuff from my car to take), taken over and promptly given a car along with a sympathetic listening ear.
Knowing that I had an important meeting and a long way to go, I was even given a call later in the day just to make sure everything was well. The return was just as expedient and friendly. I was dropped back home with a smile as before.
This was one of the best rental experiences I have had with Enterprise. I will be back without a hitch the next time I need a car.
Keep it up!

Bottom line: They suck!!!
Pro: The lady who set me up with my car was really nice and amazing…
Con: BUT when I called into the office to tell them I was running late in returning the car, I spoke to this gentleman Travis who gave me WRONG information. How can someone working at Enterprise not know their company drop off locations … especially after putting me on hold for 15 mins to look it up saying he was making sure he was giving me the correct information and THEN giving me information that was incorrect!!!
I was mislead into thinking that there was a 24hr enterprise and was put into a very difficult situation all because enterprise does not let its EMPLOYEES disclose their drop off policies… when i called into the office to place a complaint, this woman on the phone argues with me saying that their employees are not authorized to disclose information about different drop off locations!!! Why the hell would a company make a policy to help out its customers and then not disclose it to them??? Are you seriously kidding me!!! I placed a second call to enterprise customer service to find a after hour drop off location and this lady again takes 15mins to look up the information and lets me know very confidently that there is NO after hour drop off in my location… well surprise!!! there is an after hour drop off not even 0.1 miles from where I told her I was in a hotel!!!
Enterprise is just out to make money… they have terrible customer service and extremely mis informed employees… Please avoid at all costs to save youself some trouble!!!

Aside from some miscommunication regarding pick-​up time and then regarding dropping at a different location (really the problem was with the other location), these guys stand by their word.
The price was right and the car was in good condition.
Any issue that came up was quickly resolved with no argument at all (I cant say the same for other locations in Jersey City).
I would definitely rent from here again.

It was so funny so see people wearing suits when I walked into this location on Communipaw! Definitely doesn’t fit in with the neighborhood, in a good way!
The staff were very kind and personable… I think mostly because I am a young fairly attractive female… not to toot my own horn… beep beep!
I had reserved a «economy» car… and it just so happened the only one left was a yellow fiat! At first I was not so sure, but then the staff assured me it was nice to drive… Verdict: It is! I actually kind of like driving this little yellow fiat! Since I was in a wreck and my car is in the shop for the next two weeks, the fiat is mine for awhile!
Next time I need a rental car to drive for work I am definitely returning here. The prices are comparable to other car rental places. They will pick you up too!

I was picked up at a car dealership for a rental while they were working on my car. I was in their office for about 25 minutes while they worked on the paperwork. It was sort of ridiculous. They initially only had a huge minivan. Then, a disgruntled customer said that she wasn’t going to rent the car assigned to her because the cost was too much. So I ended up (I think) with her car — a 2011 Impala.
I am always concerned when doing the walk-​around. The employee kept saying that the scratches weren’t large enough to make note of. Of course … until I bring it back and you want to charge me for them.
There was less than ¹⁄₈ of a tank of gas in the car!!! And it smelled like a combination of cigarette smoke and a terrible carwash air freshener. Seriously. It was pouring rain and I had to drive with the windows down because of the smell.
I wanted to return the car a day early because I couldn’t stand the smell. But I was told they couldn’t drop me at my apartment. The one redeeming part of the rental is that they let me drop the car at the Enterprise in my neighborhood.
This particular location looked understaffed — lots of people needing help (in the office and on the phone) and no inventory and not enough people to help. They were very nice, just a bit understaffed.
My advice: Please don’t rent cars that look/​smell like they’ve been driven into the ground by 19 year old dudes.

I heard good things about this car rental company, but on this specific location the staff are useless, not helpful and its just not worth. try econo car on summit even great deals on car.

This location is really good about customer service and the prices could not be cheaper. Sure, you may have to take a train there and then either a taxi or call them to come pick you up, but it is worth it in the end. The rental agents are all friendly and will be more than happy to taxi you to and from the train, a service you can’t get in Manhattan anyway.
One weekend we ended up getting a car from here. It was literally more than $ 80 a day cheaper than a comparable rental in all of Manhattan and Queens. Once you get over the PATH train and the ride to the car lot, it really is easy and will definitely save you money and probably some hassle too.