Coach

Utterly disgusting. It took me five minutes to make a purchase but left with a horrible impression that will last forever. You figure I would be an easy sell but i had to be the one to apologize to the sales rep for something I didnt do wrong, out of courtesy. I was not even rude nor displayed any negative sentiments (believe me, i rarely give negative reviews of this magnitude unless i have felt very strongly that it was really wrong). Wow! And no thank you at the end for making a purchase, either.
Sure the mall may have plenty of irate customers who may have had given reps a hard time. That i can understand. But for customers like me, esp with an easy purchase (come on now! I’d dream to have clients who does not need to think but just buy!), shouldnt really be the ones getting the brunt of that. Business survives on customer service and there is a level of professionalism that ought to be consistent no matter what. Even at the end, the bag was slightly thrown at me, indicating some level of sarcasm. I am shocked because the brand should go hand in hand with luxury and customer service– not luxury and attitude. In essence, the dollar store folks have a more pleasant personality…

I am not a fan of the Coach brand, but if Coach is for you then this store is great. The people are super knowledgeable and very friendly. Not snotty at all. The only thing is there is about 10 people working in this tiny empty store, your all alone in there and everyone is watching you. I have gone to a lot of coach stores with a friend who is secretly evaluating the company and most the staff at other stores are no where near as friendly as the staff at this store. As for prices you can find someone a small gift in different price ranges, but I don’t think anything ever goes on sale here. Macy’s is right around the corner and they sell coach and they do have sales.

I love love love the coach store at newprot center mall, never had a bad experience the sales people are very helpful and if they don’t have what your looking for they will def. order it for you… the sales people are never on your back, never follow you around the store making you shopping experience at the newport center mall coach store memorable and makes you want to go back again and again… and I do!!!

So, I went into the coach store about a week ago to redeem a gift certificate that i received for christmas. I must say that the service there was great aside from the girl feeling up my coat everyone was really nice. They gave me a friendly hello as soon as I walked in and then preceded to ask me if i needed anything. It was good because they didn’t follow me around too intensely and weren’t all on top of me. The girl who helped me just kept trying to up sell by like a hundred dollars I was like ok relax!!! I mean my giftcard was $ 50 dollars i am cheap I can’t afford to spring for those extra hundred. She was really understanding and helped me find something in my price range. So, I recommend the coach store in Newport Centre Mall. Just be careful with your coats she will ask to feel the material.