Chapman Concierge

You can schedule cleaning services with these guys and there is no guarantee they will show up on time or even just show up. This is my third time where I am waiting for them to show up. 2 hours late right now. Canceled my plans this morning to stay home and a no show yet again !!

They used to be decent last year. We got a bunch of cleaning services and they were on time, professional and courteous. But they have deteriorated over this year completely. Many times, our cleaning services did not show up, they never came on time. One time a cleaning crew came and cleaned our bathroom while we were out without our consent. After expressing concern, we were told the charge would be waived and they would not allow people to enter our apartment without our consent. Neither of those happened. Same story this time– except it was a bad service that I cancelled and I still got charged. Had them schedule another service, but 2 days the cleaners didn’t show up. I complained, and was told they will come. I gave up. Then when I called for them to take my charge off my card, this girl who works for them yelled at me saying «why wouldn’t you tell us in time if the cleaners didn’t show up» I did btw. She screamed and hung up on me, I left a message, no reply. I am sorry my community’s otherwise awesome management has hired these people. Stay away.