Caribbean Pets

I have stopped into this store two times to look at bird cages, usually staying just a few minutes to look at the sizes and prices. I finally made a decision to pick up a cage on Saturday night. I walked in to the pet store at about 7:49pm, 10 minutes before they were closing. The metal gates were partially pulled down since they were about to close, but the lights were still on. I walked in and two female employees were at the register. I asked, «Are you guys closed?» And one quickly and curtly replied «YES». She was not welcoming or warm, nor did she offer to assist me, considering the store was still within operating hours.
I understand it is Saturday night and at the tail end of the day, but if your hours are until 8pm, then give customers the attention they deserve if they are about to patronize your business to the last minute. I then asked what time the store opened the next day and I believe she answered «10» and that was that. Same curtness, same disinterest. No thank you, no have a good night, no apologies.
I then traveled the additional mile to Petland Discount on Kennedy Boulevard. They were the polar opposite as far as demeanor, service, attention and I spent my $ 95 there and will continue to give them my business moving forward.

My maltipoo Tom hadn’t been groomed many times and was extremely nervous with all groomers. Noël at The Caribbean Pets put me at ease the first time I spoke with him; he was extremely professional and assured me he would be gentle and patient with Tom. Tom’s grooming went better than I had expected. Not only did Tom’s haircut come out terrific, but the actual experience for Tom and for me was excellent. Noël really knew how to handle Tom in way that made him feel comfortable and secure. He was extremely patient and kind with him. The in home grooming experiences was a really positive experience, really appreciate all the attention I received a the store and very beautiful place.

Very professional place, I absolutely love this store. Everyone is super friendly and they are able to help you with every special need you have with any animal issues. Fishes, reptiles, mammals they have ur best interest all the way. I came in for my puppie food and I received the best advice from grooming to food to also how to handle my new bundle of joy. I Always be a costomer at this store

DO NOT BUY FISH HERE! DISEASED TANKS! ICH! BEWARE!!!
Well, I tried, I really did. But they forced me to write this review.
I would not buy fish here. They are diseased plus they have zero accountability when it came to owning up to it.
I bought 4 saltwater fish for my 150 gallon tank. I lost all but 2 of my fish during Sandy and I didn’t have the heart to buy any more fish until recently. Mind you, 150 gallons, two tiny fish, for 2 years. It is my fault for putting the fish that I bought here into my tank, I didnt have a containment tank. Anyway, they said they fish were all perfectly healthy. But it seems they have no idea how to even catch and wrap up the fish. They basically dumped them into a bag.
Long story short, the next morning 2 of the fish were covered with ich. COVERED! I immediately called the next day and she blamed me, that MY tank must of had ich to begin with! I have 2 tiny fish for 2 years but yet amazingly after adding the fish to my tank, it was MY tank that was diseased!
I called to ask for a refund or store credit or something. She never called back. Slowly my fish started dying and the only thing they said is that they have medicine I could BUY FROM THEM to help.
After several times of leaving messages I even went as far as giving one of the dead fish to the store manager with a note on the bag. Still, nothing.
Oh I forgot, about a week after this started I went in to see her and the tank that the fish came from was empty. I asked the guy who worked there what happened. He said, oh that tank had problems! NO KIDDING!
Terrible customer service!
DISEASED TANKS! BEWARE!!!

I came in a month ago. My yorkie received a full wash with nail cutting and ear cleaning. When it was almost time to pick up my dog the female assistant told me that he had fleas and I would have to pay extra money. Had no problem with that, the only thing is I never saw fleas nor does my dog scratch uncontrollably plus I have another dog in the house and I live with a vet technician who said there was nothing on the dogs. I then later told the groomer that I live with a vet technician and he proceeded to tell me that he has 20years experience so I accepted it. Then later as I was heading home my yorkie kept scratching his ears and shaking his head as if to get something out of it. I didn’t know what his issue was but thought it was serious because he continued doing it. I asked the vet technician I live with and he told me they probably didn’t clean his ears right and there’s still water so I had to go to the vet to receive medication for his ears and a cone over his head so he doesn’t scratch as he can cause an infection by scratching his ears raw. I don’t suggest this company at all! I will never go back. They are lazy, title boasting, and don’t even do the work right mind you «supposedly» you’ve had 20 years of experience but fail to do a dog ear cleaning correctly.

At first i was a little skeptical about this place. The flyer advertises pick up and drop off services for grooming. I called and made an appointment with the woman on the phone for my pet to be picked up and groomed, the day of my appointment no one ever came for the pick up and no one ever called me to let me know what was going on, i never bothered calling them neither. Waiting another day i decided to walk into the place, I was then told they weren’t offering the pickup/​drop off service yet (so i don’t know why the woman on the phone would schedule my dog for one). I then made an appointment to bring my dog in for his grooming session. I dropped of my dog and met the gentleman that actually does the pet grooming, he was very nice and friendly, he had my dog all ready within 1 hour and i was very pleased with the service. Besides the little mishap that happened in the beginning I am pleased with the service and i will be returning for my pets needs.