Ace Taxi & Livery

Took this worst service!!! Dont ever use them, I dont care of I have to walk during a flash floods… they suck my left nut!!!

Thee worst service and customer service ever, the man who answered my call practically yelled at me and told me to f**ck off after i tried calling another taxi which so happened to be his other line, the second time i called a girl picked up who was also very rude and that’s when the asshole took the phone and decided to speak to me like an animal. The wait was 30 minutes, mind you I’m ordering a cab for my sick mother and my 5 year old brother. I spend atleast 40 bucks a week on this taxi service and honestly today was thee worst experience i ever had amongst the other terrible experiences i had. Go fck yourself ace taxi if i could give u zero stars i would

Absolutely the worst! I’m writing this review from the back of an Über car because 10 – 15 means 25-​never with a side of attitude. I used to use them all the time and now I remember why I stopped.

Worst customer service ever! Called them to pick us up at Liberty Marina, tell me it will take 20 – 25 mins… after 30mins I call to check and they say they are one their way and the drivers will call… after 45mins I call again and they made me repeat the pick up location (are you serious…). Ended up taking a Über, more convenient and cheaper…
Still waiting for the drivers to call me by the way…

Fantastic experience! We called them at the last minute for a pick up to go to Newark liberty airport. Then called again to change the time to an earlier time and they responded wonderfully. Very nice driver, very safe driver in a very large comfortable SUV. The driver was also very helpful with getting the baggage. we will definitely use the service again. Also the dispatcher was very nice to work with –he didn’t come off as being irritated or impatient when I called multiple times and I really appreciated that.

Zero Stars because they lie! My my my, how the mighty have fallen. I hate to write negative reviews, but I had such a bad experience recently with the dispatcher that I think I should put out the word, which is… Ace is reliable under normal circumstances, but don’t even bother calling them if there is something unusual going on. I called a for a car when the Path system shut down for some unknown reason one weekday rush hour morning. They said 10 mins to pick me up at Journal Square. 15 mins later I called again and they hung up on me, and when I called back they said I wasn’t there and didn’t pick up my phone when they called, and then hung up on me. All told I think they hung up on me 5 or 6 times. Look, I understand if you’re too busy to pick me up. Fine. But don’t have me wait 20 mins for nothing and then don’t lie and hang up on me.
My previous review was for 5 stars, and I’d rate my last experience 1 star (b/​c Unilocal doesn’t have 0 stars as an option) so I’ll average it out to 3 stars with the caveat that Ace is a good choice under normal circumstances, but don’t call them if there’s something big going on because you’ll just end with high blood pressure and no taxi.

I only took it because of price.
The car is gross dirty and smells. They allow customers to smoke there are nasty ashes in tray because it wasn’t cleaned. Plus no idea why the drivers wife is riding along. Its an old beat up Lincoln –_​– I think if I have worked so hard to make a company I would at least care about how I maintain my cars and retaining my clients relationships.
Also a previous time the dispatcher that worked was very rude nasty and arrogant didn’t give two craps about anything just wanted to yell… I am doubting I will use this service again.
Patron beware!

The price was different from what they told me it would be. I could’ve gotten a cheaper taxi with über. The driving experience was not good either. I do not recommend this taxi company. Overpriced and bad drivers.

I’d give zero stars if there was an option. I have used ACE taxi various times including rides to and from the airport on several occasions. Although the service is reasonably priced, the annoyance is totally not worth it. This past experience has me fed up. I will not use them again. They are completely unreliable, never on time, and totally rude.

Look at what just pulled up?! I don’t have time to call another service now. Ok, one star for showing up on time. Believe me, this car does NOT look anything like their ad suggests. The car was a white lincoln but was old and tired. A little bit too much chrome. Is this a low rider? Really dirty inside. I think I smell animals. I love the baby Jesus, but there’s an inordinate number of holy cards stuck to the dash board. No EZ-​Pass, so we’re waiting in the toll line now. Tick-​tock. I’m en route as I’m writing this, and this is already a bad experience getting worse. Driver is stopping to get gas on the way. WTHeck?! Has this car service ever done this kind of thing before? I recommend that you avoid Ace Taxi & Limousine. So bad. They charge the same as the good, new-​black-​lincoln professional car services do. (I think I smell more than just animals. Gross!). Ok, he just won a game of chicken with a bus. I guess I’m a little impressed with that, but decorum must be maintained. We’re passing a real car service car, and I’m embarrassed to be seen by the exec in his nice, new, black town car, reading The Journal, on the highway next to this car. (Don’t look at me… oh shoot, I have to hide my face). Yes, I’m the guy in this piece of crap, 3^rd world car. That guy. Take my advice; DON’T BE THAT GUY!

BE READY TO GET THREATEND AND PAY 100 DOLLARS FROM JERSEY CITY TO JFK
Got a taxi from Jersey City to JFK. I was told that it will be 65+ one way toll.
Taxi was late for almost 30 minutes. Taxi driver was shouting loudly all the time during ride. No help on the luggage.
Taxi driver didn't give me the full change back instead demanded me that I had to pay him 15 dollar tip.

Scheduled a car to pick me up from JFK and take me home (North Jersey). Made the appointment weeks in advance, and the car was 2+ hours late, citing traffic as the problem when there really wasn’t any.
Not a good experience overall, look elsewhere.

They’re hit or miss. Meaning that if they actually consider trying to send a cab over, it’ll probably be 30 minutes late because the driver probably doesn’t know where you live and the operator seems like an idiot when you try to tell them your cross street, address, mother’s maiden name, etc just to have them find where you’re at. If you’re lucky and get someone nice on the phone (probably the lady) you’ll probably in luck. I really have nothing else to recommend in Jersey City, If you find a reliable taxi company, give me a ring.