Verizon

If I could give FIOS zero stars I would. I cannot wait for my contract to end and return to Optimum/​Cablevision! I paid my bill in CASH at a Verizion kiosk in Jericho, and my account was never credited. Verizon’s attitude is «tough sh*t! Pay the $ (AGAIN!!) or we’ll terminate service!» I never had this problem with Optimum.
So if Verizon cancels the service, I’ll re-​sign with Optimum. Then Verizon will bill me for an «early termination fee» when THEY cancelled the service.

What an awful experience. Went there to upgrade my phone and when I got there I was told that I was the first person on the list and it would be about 5 minutes. Okay, no problem. We waited for about 25 minutes and out of the 6 or so incompetent employees there only one of them came up to us and she only did customer service and not sales. Great. Then we were greeted by a creepy and awkward employee selling Verizon Fios. No thanks, we don’t want your product and don’t live in the area. Then we asked how much longer it would be and they said 10 more minutes or so. Waiting for 25 – 30 minutes in addition to these 10 minutes, no thanks. We left without a phone. Do yourself a favor and go to the apple store, i’m sure service is much better there.

DO NOT GIVE THIS STORE YOUR BUSINESS… EVER! Wasted time waiting and wasted time with incompetent sales people. I printed out everything in advance including a flyer for $ 200 credit for trading in phone ($ 100 in gift card) and porting in ($ 100 bill credit) so we both know we are on the same page. They said their system is down so I’ll see both as a bill credit. NOT!!! I had to fight for that $ 100 they should of given me as a gift card. Who needs that stress??? In the end a Verizon rep had to call the store to resolve it and I got my $ 200 credit but it was a pain to get done. Adding a phone line using a Verizon promotion should not have to be this painful!

This place only employs arrogant pricks that are useless. I won’t waste my time with Verizon anymore due to this locations attitude and incompetence

Terrible customer service! The employees here make Verizon Wireless look like an incompetent business. I understand the employees specialize in particular customer support, but what I don’t understand is how they can stand in a group in the middle of the store, chatting amongst themselves while 2 employees are running around helping ppl and there are about 5 customers still waiting for service. Are they that incompetent that they can’t upgrade a phone? And to make things worse, the woman at the front made a mistake and didn’t put my name on the waiting list. After waiting 45 minutes, I approached her about my wait time and she proceeded to tell me that I probably didn’t hear my name being called. She didn’t apologize about her mistake. I haven’t been this upset in a long time.

This store gets 1 star from me. Last Friday about midday, my mother, my boyfriend and myself went in because I had an upgrade and was planning to get the iPhone 5s (yes I was aware the 6 was out). They were out of the 32gb in gold that I requested so I was talked into just ordering an iPhone 6 in Gold by Ralph and I’d have to wait till Monday. Seeing how upset I was and the fact that my mother and I are loyal customers they gave us 2 free tablets…
But wait that’s not the best part, Monday came around and no phone. So my mother called the store and apparently the iPhone 6 in gold with 32gb does NOT ship out until October 20^th. So now I’m stuck with the same slow phone that I have for another 2 weeks.
Fuck you Verizon (aka liars and uninformative clowns)

There are people who just sell phones and call themselves technicians and there are people who know how the intricate details of a smartphone works. By far these people are completely useless. They read servicing manuals and call themselves technician. I was given complete unsatisfactory service. My screen has been cracked for months and I have never had a problem. This morning my phone started to reboot and restart over and over again. Since I am an engineer, and I have experience in automation, I told them all I need is a software reboot/​reset. The girl and whomever she dealt with are complete imbeciles because at the end they resorted to tell me that since my phone is cracked that they couldn’t do anything.
Here’s a lesson in phones, a broken digitizer does not imply a damaged LCD screen, each have a separate function. When a system restarts, giving it time to work, and keep the phone on, until it registers the reboot is how you make the phone work. If you don’t have any skills or knowledge on servicing phones that you claim to have knowledge as, then please advertise yourself as a merchandise store and not a servicing store. Otherwise, leave it to the experts. If I had the ability to hard reset my phone I would have done it myself, and I would not have experienced unsatisfactory service… and wasted my precious time. My time is valuable.
FYI, I got my phone fixed in the last 10 minutes of leaving there, compared to the 45 minutes it took for them to completely do what they want and think they know what they are doing better than me. Instead of just doing what I specifically asked them to do. Thanks for nothing.
–Signed,
Irritated Engineer
Learn to Code, Learn to Automate, and Learn your product! Not the Technical Service handbook!

Worst service ever. Waited over 20 minutes, no one approached me. Spoke to Seth, the store manager who walked away. I waited a few more minutes and went back to him and told him I was leaving. Ridiculous.
I was looking to purchase a new phone. I am out of contract and ready to make my next move, but looks like it’s not going to be here.

This place employs a bunch of lazy people. I stopped by tonight to get a replacement phone and when my name was called to see the tech support guy (Jim) it was 20 minutes to closing (he guy looked and acted miserable — like a DMV employee) he asked a few questions then told me «your model is not in stock in our warehouse so you have to call Verizon and have them send you a new one». So I asked why he couldn’t put that order in himself on his computer… his response was «we are closing in 10 minutes». Seriously??? I don’t know why people work at jobs they hate… if you hate your job that much as refusing to do your work, you should quit. Terrible waste of my time and my money. Why am I paying Verizon all this money when I can’t even get decent service at one of their stores. It would have only taken this guy a couple of minutes to put the order in.
Verizon May be the leading cell phone company but hey look what happened to LIPA… horrible service lead to the state replacing them with a new company to power up LI.

The worst store ever.
Customer service is very bad, they don’t listen to what customers are saying and over charge stuff. They do not know the policy very well as well.
Also you need to wait forever to get service.
Make sure you call 1 800 number to make sure that you are paying the right thing before this store charge you for anything

This Verizon has once again blown my socks off.
I was eligible for an upgrade and decided bye bye, Blackberry; Hello, Droid. I strolled into this Verizon and was taken care of by Brian after waiting for only about 10 minutes or so. Brian was extremely helpful. He did my phonebook transfer right then and there (instead of making me wait for a tech) and also swapped out my memory cards. Activation and purchase was also a breeze.
I always get extra perks when I visit this location and this time was no different. Hello, spiffy new charging dock for my new HTC Rezound.

I’m giving this store two stars because they let you test out phones without too much of hassle. But this location (like so many Verizon Wireless outlets) is really hit or miss as far as employees go.
Some of the personnel (managers, most likely) are very knowledgeable and helpful. Others can’t even be bothered to look stuff up in the computer before giving you a price quote. They could at least *pretend* to be typing on the computer terminal before they conjure prices out of their imaginations.
I guess working in a cell phone store is the 2011 version of working at McDonald’s. You’re either motivated to do a good job and want to advance yourself in life, or you’re just killing time until you can clock out and go back to smoking dope in your parents’ basement.
My advice: call Verizon’s 800 sales number to fact-​check and get a second opinion before buying anything at this place.

Sometimes they charge you to transfer your contact list when you get a new phone and sometimes they don’t. The lack of consistency with that is why they didn’t get a higher rating. Service is good otherwise.