Pioneer Carpet & Tile Cleaning Co

I don’t think this is a real company. I booked an appointment twice on their website and both times were no shows (not even a courtesy call). When you call the company, you get a computer generated message. If they are a real business, then they have the absolute worst customer service in the history of customer service!

I myself is a carpet cleaner back home and I know how important it is for customer satisfaction. I am in west palm visiting my mother and I decided to surprise her by getting her carpet cleaned. My mother came home from work and didn’t even realize that her carpets been cleaned so I don’t need to tell you anything else. The guys were really nice though, very courteous, but they quoted me one thing over the phone and I explained the details as they were, but when they showed up they charged me $ 25 extra from original charge plus added tax to it. Not a happy customer at all, I hate to leave bad reviews being a business owner and all but I just want to make sure people know before they buy had I looked on here I probably would have went elsewhere. I’m sorry guys but you really should put a little more effort into making your customers happy, I make my customers happy even if it means taking a loss.

Company is a joke… terrible ownership and management. Purchased a Groupon, called and left a message stating I wanted to book an appointment for carpet cleaning, went online to their site and booked an appointment for today at 9 am, received an email confirmation asking me to click to confirm the appointment which I did. My husband and I moved all the furniture the night before, and I’m waiting all morning. I call them after nobody shows up to get this guy who says sorry we need to reschedule. I explained I was confirmed, all the furniture is moved but he’s not interested, says they have computer problems. I mentioned that’s fine but I also called and left a message, he says it’s all under the same system. Such bullshit. I read the previous review so I already felt I was dealing with a shady operation. Reporting them to Groupon as a unprofessional and unreliable business! This company will not be around very long if it conducts business this way. I’m not the first one screwed over and I probably won’t be the last. Don’t waste your time or money, and don’t move any furniture until they show up at your door!!!

Avoid this business, they cancelled my service twice without calling me. They didn’t honor their offer by time they came and on top of that they charged extra 20 $ because I’m on the second floor.
Not serious business at all. Avoid it.