Wendy’s

Food is generally hot and fresh. I usually see the same few employees here and they will either act like they appreciate your business or they wish you would get hit by a car.

I feel the need to stick up for this Wendy’s as we had an excellent time here on our way back from Atlanta to Charlotte.
My husband and I were hungry on our drive home and wanted something quick. We had recently gone to Delaware and had a horrible experience with a Wendy’s there so we were kind of hesitant to come here.
We tend to order off the dollar menu, so nothing too complicated, however when I order my baked potato I prefer 2 packets of butter instead of 1 sour cream and 1 butter. Like I said, not really too complicated, but is about 95% of the time an ignored request.
I placed the order at the drive thru, in a relatively quick manner, rattling off chicken nuggets with bbq sauce, 2 JBCs and my baked potato. Without missing a beat the girl at the window just said ok, and my total. We were very skeptical because I usually have to repeat something along the way but we said ok and went to the window to grab our food.
We were handed the food upon driving around and I checked the bag to make sure we had at least 4 items. We were just going to eat in the parking lot anyways, so if there was a mistake we could just run in.
Long story short, the food was hot and delicious and everything was correct. The entire transaction took maybe 2 minutes and we enjoyed everything!

Coming home from Atlanta, I had a craving for Wendy’s cheese fries. I told my boyfriend to stop at the Wendy’s off 85 even though he wanted to stop elsewhere. We pulled up at the drive thru and attempted to order a pretzel burger combo substitute cheese fries. The girl taking our order must have been high because she was painfully slow and could not get our simple order right. She was ringing each item up separately. We asked her to make it a combo and she ignored our request. After trying to get our order right three times she started to get an attitude and told us to pull around. We told her we were not done ordering yet and then she very rudely spat «Well go ahead and order then». At that point we replied we were coming inside the restaurant. The girl who greeted us at the counter had a smirk on her face, leading us to believe she was the one who had taken our order at the drive thru. We asked for the manager and she called over her manager Sandy. She seemed to be smiling like she was in on a joke or something. Sandy came over wearing a drive thru headset. I’m sure she heard what horrible service we had at the window on the headset. She did NOT seem apologetic. She said she was very sorry for what happened, but again, she did NOT seem like she actually cared. I’m sure NO ONE was written up. We told her we no longer planned to eat there now or ever and were appalled by the awful service we received. Then we left. I wish zero stars was an option.