Hann Financial Service

Not a fan of Hahn Financial. but I am a big fan of James Tucker, who walked me through my statement and was extremely courteous, friendly and understanding. Hahn is lucky to have such a humane individual working for them. Thanks James. You’re a rock star in my book!

I had the same experience as Ann H. After reading the negative reviews here, I was apprehensive about my return, but all we needed to pay at the end of our Honda lease was the disposition fee, which we were expecting. We had no ‘excessive damage’ expenses at all. James in customer service at Hahn was especially helpful! Just return the car in good shape and you’ll be fine!

If I could give this company –5 stars I would. I did not know Hann would be where I leased my Nissan through. I started paying someone else, but maybe they took over? Anyway, I received notices constantly about not being insured. I would send proof and they would ask again a few months later. They could not keep up with this even though I’ve been insured through the same company for over 20 years. Then came return time. I have never had a problem returning a leased care and I’ve leased, at least, seven. I went to Nissan and they could not get me in a car I wanted at my price range. (Again, something is strange about that) I decided to lease a BMW as they were helpful and could help me where Nissan could not…(True). They took possession of the car and paid the last three payments. I got a notification from Hann saying I should never have left the car with the dealership because anything could happen and I better still be paying insurance and other nonsense. BMW returned the car to them in almost PERFECT condition and I received a disposition bill of $ 450! I have never had to pay one of these in my years of leasing. First, let me say that this is a ridiculous amount. BMW charges $ 350…c’mon. But the real issue is that I was NEVER told about this fee when I was signing a ton of papers. Looks like someone at the dealership should have been a bit more candid about the changes, huh? The dealership and Hann worked together to assure that I will NEVER purchase or lease through them again, and I talk… A LOT!
May I add that their customer service when I had to call was below negative?

This company is awful. I leased a Honda three years ago, and turned in my car with 10,000 miles less than expected. I also made any necessary repairs through honda, which left my car looking practically brand new. I was charged an outrageous amount upon return for work I had already done. Then, I received horrible customer service on top of everything. None of hann’s claims about damages were valid in any way. Honda even gave me a check to pay hann because they agreed to cover any work that they did, which may not have been considered acceptable. Finally, after many phone calls and hours, thousands of dollars was reduced to hundreds. In conclusion, I will alway beware of third party leasing companys.

i wish you can give negative stars for this company. I don’t know where to begin.
Terrible customer service — not helpful and VERY rude. I never had an issue w/​lease returns or heard of anyone i knew having issues w/​lease returns. Then comes hann. I am a very good, responsible leaser when it comes to making all my payments on time and taking care of the car. My car was in almost PERFECT condition. Even the dealer commented on the condition of the car. I take very good care of my vehicles. i even returned the vehicle with below miles by a significant amount. now i got a bill for 1500 dollars for paint being dull… and a brand new tire that did match the other tires. Also, body work w/​no explanation. How is this company still in business??? they are crooks! Meanwhile, my brother returns his lease back to nissan w/​a dent in it and he received no bill. Definitely filing with the BBB. DO NOT USE HANN. You are better off with Honda Financial.

I leased a Honda Odyssey. It is the first time and last time I would do business with Haan Financial. They gave me an excessive bill for paint work for some very minor indiscretions. They do not provide a pre-​inspection before the lease turn in, so they can charge you an excessive amount for work that is not required. I would use Honda Financial to write the lease. Beware of HAAN the Con!

Worst customer service ever if you are in the market to finance a vehicle hope you never have to call them because we are on hold almost one full hour waiting to get a human on the line.

I read a lot of bad reviews about Hann Financial. I was very nervous about returning my lease. I called the customer service number and the representative assured me that I would be alright if I read the website concerning what constitutes major damages. Honestly, I went through the list making sure that everything was according to the fine print. The driver picked up my vehicle. When a letter arrived two weeks later, I was really scared to see what charges I had incurred. To my surprise, the only charge I had was the disposition fee which is stated in the contract. Thank you Hann. Follow the directions on the website for lease returns, and you will be fine. As far as dropping the car off to a dealer, the representative told me that the dealer doesn’t own the car, Hann does. Honestly, you were mislead. I almost did the same thing as you, but thank goodness I verified everything with Hann first.

I worked with Denise who helped me out with re-​registering my car out of state, a process I thought would take at least a week. She made it all happen within just a few hours and overnighted all the materials I’ll need to complete the process tomorrow. Extremely quick with responses by both phone and email. Nice and easy!

let me start off by saying… this company is a crock of sh** and a total rip off!!! i leased a 2015 honda civic 3 years ago, and just released a 2015 honda accord. initially i was never told about the 450 disposition fee, so you can imagine my surprised when i received a bill, after handing in my mint condition civic that wasnt over the miles had zero scratches or any damage of that matter. so i called, and asked them to explain… now mind you, my husband and i went back to the dealer ship we originally leased the car from at least 5 times!!! we asked what were the options to buy, and were told it wasnt in our best interest to buy the car, because our payments would go up and the car was losing its value, so we asked about re leasing a honda accord. they didnt want to meet our price range, sooo after about the 5^th time we went some where else. they immediately made a deal with us that we couldnt refuse, but we were never told it wouldnt be with haan again, why would they tell us that? and why would it matter if we were never told about a disposition fee in the first place!!! i returned a perfectly good car! a car i took care of! a car i didnt miss one single dan payment on and im being punished with an extra 2 months worth of payments on a car i no longer have!!! people do your homework! do not lease with hann!!! make sure you ask before you lease!!! these people dont give a shit! they just want your money, and after several calls they still want 450 from me…

WORST COMPANY EVER! DO NOT LEASE WITH THEM. THE WORST PART IS THE AVERAGE CUSTOMER LIKE MYSELF ISN’T TOLD WHO THEY ARE LEASING WITH WHEN THEY GO TO A DEALERSHIP.
At the dealership (in NJ) I was told I could return my car to ANY HONDA DEALER in the US. I asked this because when I leased my car in NJ I knew I was moving to FL within 6 months.
When I went to my local Honda dealer (now in FL) I was told the car had to be returned to an NJ dealer. THE HONDA IN FLORIDA NEVER HEARD OF SUCH A THING AND CALLED HANN TO MAKE SURE I WASN’T MISTAKEN. They couldn’t get over all the BS the HANN was charging for.
In addition to having to return the car to NJ, HANN was overcharging the FL Honda dealer for a buy out price of my car. There were also all these registration other other fees I would have to pay.
Long story short, THIS PLACE IS TERRIBLE AND DEALERSHIPS SHOULD FEEL GUILTY USING THEM. It is partially my fault for signing the papers to begin with. I feel completely taken advantage of. This is one of many negative reviews I plan on writing for this company.
PS– Customer service is awful. The women sound like they were sleeping and are angry you woke them up.

I wish I could give the company negative stars! I have never been treated so rudely by a supervisor named Loiuse before! Traded my lease in to a dealership for another car was told that I should have never left the car at the dealership I am liable for anything that happens to the car and so on. Called the dealership my car was payed off buy them 5 days before I had this conversation with Loiuse! And she had the nerve to tell me that I was being rude and she wouldn’t speak to me if I was going to be rude! They also charged my a fee for stop payment that was never due because it was already paid off by the dealership. I suggest checking out who your lease will be going through before ever leasing because I didn’t know this since it was my first lease. Pay a little bit more for a more reputable company it’s definitely worth it!

I didn’t know anything about leasing. I should have checked which bank to use first.
I leased a 2014 Acura RDX, and got stuck with a car that hurts my back, its supposed to be a luxury vehicle, but its anything but that. The Honda accord is more comfortable.
Normally this would NOT be a problem, where I live its relatively easy to find someone to assume a lease. Problem is Hann won’t allow it. (MOST companies will allow a qualified person to take over a lease)
I dont know why they care its the same money to them.
(I did read on some blogs that say… the reason they don’t allow lease assumption is because they make more money if I were to break the lease, I don’t know if its true, but if it is, what a bunch of assholes.)
So now I’m stuck with a car that causes me back problems.

I didn’t lease a car bc all banks rip you off on a lease. So I used them for financing on my car from auto lenders. Have had no bad experiences other than there website is always giving me a problem login to make a payment. Other wise customer service helps me every time and no issues.

He worst leasing company– they are now sending me a bill for excessive wear and tear on my 2011 Prius that is/​was in very good condition. I will be bringing this to the attorney generals attention and possibly to a law suit as well. I too have photos showing what good shape my car was in when returned

I am now going on four years of litigation with Hahn. I returned my 2010 Lexus (second lease with them), only to be sent a bill for $ 3,200 for excessive wear and damage. Their inspector’s report said «poor condition.» They said they would pick it up by flatbed truck; instead they sent two drivers. They drove it some 25 miles away. I had no chance to have my own inspector file a report. I did take photos, which I will use as evidence in court. It was in the same condition that I returned my 2007 Lexus to them. Since I was re-​leasing, they even waived the $ 450 disposal fee. They refused to negotiate a settlement below $ 2,700 so they sued me, and have since sold the paper two or three times to collection agencies. As soon as they see you are no longer a customer, they will do anything they can to squeeze more money from you. Not recommended, and I’ve run into a couple of dealers since then who will not use them.

I agree entirely with the prior posts.
It was a total nightmare to return the vehicle. The dealership I leased from intended on buying my vehicle out because it was in great condition and over 10,000 miles under the lease agreement. But, due to their ridiculous markup to the dealer, they weren’t able to reach an agreement. So I was charged with a $ 450 fee for them to find a buyer for the car and pay the last lease payment even though I didn’t have the car for the last 45 days. If the dealership was able to buy the vehicle as intended, it would have cost me over $ 700 less.
After the lease, they called daily to get the last $ 450 fee, even after I told them the payment was sent. Obnoxious.

100% agree with the first poster, they are awful and a trap. It was not my first lease but I was coaxed into going with them-​they were the lowest. They don’t even work on Saturdays and they don’t allow for a car to be returned but to the dealership where you leased. In fact, they really want for you to make an appt so they can come and get the car (between M-​F, 9 – 5 I’d assume). They will take the car and then send you a bill for who knows what. Too risky in my opinion! If a dealership other than the leasing one wants to buy my particular car (Civic 2012 LX) they would have to pay 1700 more than me or than the leasing dealership so nobody want s to do that. I am stuck with a) going back to same dealership which has deceiving practices or b) wait for the lease to finish and take my chances with Han coming over to pick the car and slap me with a huge bill in addition to the 450.00 disposition fee. Avoid at all cost, best way to go is to lease with the financial arm of the brand you want!

I wish I could give Hann Financial negative stars for their services. My significant other leased a car through Hann Financial through the dealership. We were first time independent car buyers and were not as savy about the leasing process the first time around. And we didn’t read the leasing contract as carefully as we should have, so take the rest of this review with a grain of salt.
Their leasing contract is awful. First of all, they only service NJ, PA, and? NY. So if you move out of the tri-​state area, like we did, and your lease is up, you’re in for a world of hurt. They won’t negotiate a buy-​out quote with you, period, whereas after researching online, it seems like other companies are willing to negotiate. Strike 1. The buy-​out quoted is only good for the leasee or the originating dealer. NO OTHER DEALER ANYWHERE. Strike 2.
If you decide to trade-​in your lease, or have another dealer buy out your remaining lease, you incur a 20% fee on the quoted buy-​out. This in effect, makes whatever equity you have in the car (based on low miles and clean condition) out of your car and makes you upside down in the lease. Take for example our situation, we were quoted $ 13,700 for our buy out, but when we went to a local dealer in Rhode Island (where we live now) the quoted buy out for them was $ 17,000! Not only that, but then the dealer is responsible for transporting the car BACK to Hann Financial in NJ! Strike 3.
If you decide to turn in the car at the end of the lease, it has to be done in NJ so the car can be transported back to Hann Financial, or else you have to pay the fee to ship the car back to NJ. So this basically means that if you move out of the NJ area, you will have to buy the car at the end of the lease, regardless if you actually want the car.
Because of the current circumstances, we will never work with either Hann Financial or with the originating dealer ever again (even if we were to move back to the area). Avoid them at all costs!