Travelex Currency Services

If you desperately need to use them to exchange cash, DO NOT fall for their lies! They will convince you to exchange a large some of money where you already get robbed of a substantial amount in their ‘exchange rate’. On top of that, they will say that you can return to them after your trip abroad to exchange the money back. What they don’t tell you is that they have a different exchange rate for buying and selling AND that even if they ‘wave’ their bogus fee, they’ll still rob you of at least $ 40 each time. Just exchange the bare minimum if you need and that’s it
They don’t tell you the truth until it’s too late!

So this place is horrible. Exchanged 600 American for 415 Euro. Ten minutes later I realized it was a tip off an went back to get my refund. They voided my card two weeks ago. Still have not received my money back. Emailed them three times, no response. Horrible company.

Exchanged $ 1220 USD for € 820 (their «best package»). After asking several questions about the exchange rate to fully understand what I was getting into, the clerk assured me that I would get the best value when selling my currency back to them and even went as far to say that the customer ends up making a bit of money on the buy back. The clerk says the company loses money in that exchange in hopes to build the relationship with the customer. When I returned to sell the currency back, I found out that those statements spoken to me were false, and he had no problem looking at me in the eye to lie when I asked him to carefully and thoroughly explain each step.
Another note, the woman who «helped» me when I was selling the currency back to them upon my return would not allow me to keep the receipt I received when I bought the Euros. I asked her where on the receipt or anywhere around their booth does it say I cannot have a receipt, and she replied, «It’s company policy.» I was steadfast in my position to obtain a copy, and she finally agreed once another (unfortunate) customer came up to the desk.
The worst businesses are ones that are not fully transparent. I would never again use them or recommend anyone to do so. I may even escalate this situation as high as I can once I get home.
Save yourself time and money. Absolutely an unethical company, and I would give them no stars if possible.

If I could give Travelex 0 stars I would much prefer that. There are absolutely no redeeming qualities about this business. I will tell you my story and hopefully it will prevent you from ever using this company.
So here I am off for my Icelandic adventure to chase the lights and I happen upon a currency exchange stand called Travelex. What is this I think to myself, destiny has brought use together.
The clerk was friendly enough, but why wouldn’t he be if he could legally rob me blind? I just want to exchange $ 100 just as my emergency cash while traveling to the land of ice. No he insists, it’s much better value to get $ 600 being the noob that I am when it comes to currency exchange, I fall for it. I also inquire about the rate, he smiles and assures me it’s standard.
I don’t realize that the rate that I buy for is less than I sell it back for AND the rate at Travelex is horrendous. They were selling Icelandic Krona at 105 ISK to the dollar, and buying back at $ 1 to 140 ISK. In case you missed it, this is horrendous. After coming back I realized nearly EVERY other place I called had better rates.
Honestly I have tons more to say but it’s getting long. I’ll give you one more quick anecdote. I come back to the states and go to Travelex in NYC and they say they can’t even buy back the ISK they sold me, WTF?
Okay the dude says this is normal and only JFK can buy it. Being the fool of a took that I am I hop on over an hour long trek to JFK where they say THEY who sold me the ISK and have a guarantee buy back without fees for 90 days told me they can’t buy it back.
This company is an example of one that takes advantage of the trusting.
Travel tip: use ATMs in foreign companies for foreign currency.
If you need to do any in person exchange in NYC go to Peoples foreign exchange

It’s almost hard to believe that there used to be a time when $ 1 = 100 yen. It seems that every time I visit Japan, I get screwed more and more with the exchange rate. It’s stressful to think that every one of your dollars is equivalent to only 75 yen these days, but it’s nice to know that you’ll be entering Japan with Japanese currency when you land.
My experience with Travelex in Terminal 4 was only painful for my wallet. They charge $ 10 in service fees, but the female employees there were nice enough to suggest that my boyfriend and I do our currency exchanges together so that we will only have to pay the service fee once. This meant that we each saved $ 5, which could buy us three bottles of Calpis Water (my favorite) from the vending machine, or four bottles if you get it from a grocery store in Japan!