Massada Home Sales

I have been in the real estate industry in NYC for over 11 years, and for the last 5 years I’ve had the pleasure of working with the most amazing team there is. I love being a sales associate with Massada Homes, the support I receive here allows me to be the best I can be for my clients. I am able to be provide home buyers and sellers personal attention and treat them like i do my friends and family. At Massada Home Sales they allow me to be the best I can be.

I can not recommend Jay high enough. Jay knows the areas he deals with better then anyone with an inventory that is large and diverse. Unlike most brokers in the business, Jay is honest and forth coming. He will stick by your side the entire way through the process. He is truly loyal to his clients.

I honestly had a great experience purchasing my home with Massada Home Sales. My agent was Lisa Rubin and she is probably the sweetest person I’ve ever met. I didn’t purchase my home conventionally so there were a lot of challenges and set back and Lisa and the Massada team were extremely patient and diligent in closing the deal on my home. The home I purchased was completely renovated and I’ve been there for about 3 years now with little issues occurring so far.
I most certainly recommend Lisa Rubin as your real estate agent!!!

Dear first-​time home buyer in NYC,
You came here to look up Massada, probably because you found some great deals online on houses you might want to buy. Stop right now.
The inventory of this real estate «agency» (it’s not really a real estate agency, it’s just a developer/​investor group) consists of two types: nonexistent (that is bait & switch — that great deal you found doesn’t really exist — it’s just a tactic to get you into the door — you should be alarmed when instead of offering to show you the house, you are asked to meet at the office) and the second type is overpriced houses that they will try to offer you once they get you into their office with the aforementioned bait & switch.
They buy houses cheaply and either a) do an ugly, cheap renovation (of, course the phrase they like to use is «luxury renovation») that they think is worth at least a 4x markup or b) if they find themselves with a house that is beyond quick repair, they will still mark up the price 3x for good measure & try to hand it off to you.
Another thing they like to do is try to sell you houses they don’t own (…yet — they want to see if any fools will pay the price they are looking to get BEFORE they actually buy the house in question)
In addition to the above business practices, a lot of them are quite unpleasant (I am trying to use a polite word — that’s an understatement) & shady.
Stay away, innocent lamb
P. S.: Online Homes are the same deal as these guys

DO NOT RENT FROM THIS COMPANY! I would like to give them negative stars.
After looking at 30+ apartments and being put thru the ringer to secure this apartment (two weeks after promised move in and including a full months fee for finding the place) I signed a lease with the promise that Massada would do anything and everything to provide the best experience possible. The owner sat down to interview my room mate and myself before signing the lease and told us that if we had any problems to call her. After re-​signing the lease for a second year we had major leaking through our windows (as did our neighbors). We called to complain and tell them about the problem – no action was taken although we were informed someone was coming to «look at the roof». After months of complaints and follow-​up still nothing was done to fix our leaks. Mold started forming in our windows and on the exposed brick – still no service. No one responded to our email complaints. The woman who «manages» the property and office was extremely rude on the phone every time we spoke to her. She raised her voice and told us she was «done with us». When I asked her whom we should speak to about the outstanding issues she did not respond. I asked on several occasions to speak to the owner and was not given her phone number – I left multiple messages for her to call me and she never did. After withholding our rent in hopes of having the leaks fixed we were informed that the repair would cost $ 14 000 to which I mentioned they should be able to pay since we (and many many others) pay rent monthly, well exceeding this amount. As a building owner this is Massada’s responsibility. After 6+ months they finally (in the cheapest way) fixed our portion of the building, although neighbors in the building had been having the same problems and no action was taken to fix their portion of the building. If we did not withhold the rent I am certain no action would have been taken to make the repairs. We were then charged a late fee for each month we withheld rent (to which we eventually paid in full) and they sent a letter telling us they were proceeding with legal action. There was no legal action taken and Massada sent us a third lease renewal with a hiked rent from $ 1600 to $ 2300 a month.
YOU SHOULD BE AWARE IF YOU SIGN A LEASE WITH THIS COMPANY YOU WILL BE SORELY DISAPPOINTED IN ALL OF THE BUSINESS DEALINGS WHEN PROBLEMS ARISE. THEY ARE RUDE AND IRRESPONSIBLE BUSINESS OWNERS AND SHOULD BE INVESTIGATED FOR BAD BUSINESS PRACTICES. IT IS INJUSTICE WHEN A COMPANY TAKES ADVANTAGE OF ITS TENANTS AND HAS NO REGARD FOR THEIR HARD EARNED MONEY. DO NOT GIVE YOUR MONEY TO MASSADA.

I lived in a building owned by this company for a little over two years. The apartment was gorgeous, spacious, and a real bargain for the area. When I first rented the apartment, the agent told me how great the landlord was and how if there was ever a problem, it would be fixed «right away.»
Unfortunately, that wasn’t the case. With these people, communication is not paramount; if something needs to be fixed, they won’t come right away, nor will they come on time. When I moved in, there was no smoke alarm, no window screens, and the lock was installed backwards. They eventually came to put in screens, after about a month of inaction, but I had to supply the smoke detector and repair the door myself. A few months later, I had a problem where my shower literally fell into the wall, the tiles were falling out and it would leak for hours on end. (this was a «gut-​renovated» apartment). It took over a month of calls and pleas for them to send someone over to look at the issue. When they decided to send someone to fix the problem, it took over a week.
Every time I would call the office, a new person would answer the phone. On many occasions, I would call about an ongoing problem and the person I was working with «no longer worked there,» forcing me to start from square one.
If it weren’t for the lack of action and professionalism of these people, I probably would have stayed in the building I was living in. I genuinely loved my neighbors and the area I was in. The inconveniences, however, forced me to move into a different area of Brooklyn. Thankfully, the management of my current building is stellar. I can call the management office and have someone be at my door within 30 minutes, not 30 days.