G & G Appliance Sales And Service Inc

The absolute worst service I have ever come in contact with. Came to fix one of my ice makers on my frig. Changes out the water valve and then tries to replace a circuit board. Ends up frying both circuit boards and tells me he is sorry. So now I do not have a working frig at all, this was on a Thursday afternoon. They told me they would overnight the parts so they could fix it right away. Friday came no response, sat, sun, monday, tuesday, nothing!!! I left multiple messages and not even one call back. I have a pregnant wife at home so you can imagine its a little difficult to live w/​o a frig. I finally called Electrolux yesterday to switch repair companies, who also did not take any blame for any of this. The frig is less than 4 years old, lesson 1 never buy Electrolux, lesson 2 never use G & G appliance! I have never seen anyone treat a customer like this.

Can’t say enough about what a terrible experience this was. They changed my time slot the morning of the appointment from 8 – 12 to 1 – 4. I explained I had to be out the door at 4 on the dot to catch a flight, they assured me this would not be an issue as the repair guy would arrive no later than 2. He did not arrive at 2, and they stopped answering their phones at 2. My whole day was flipped around and my fridge still doesn’t work

If there was something as low as 0 stars that would still be too many. The customer service is deplorable and I will never use them again. Fortunately my refrigerator is under factory warranty and Frigidaire is sending another contractor to service my appliance.
Mike from G&G was prompt but never introduced himself. And like the other reviews said, he came in, looked at the appliance, told me he had to order it and was ready to leave. I had to ask him his name and the how long before I heard back from the automated service or how long before it would be repaired. He told me they had a week turn around and this is week 2 and I haven’t heard anything since. G&G ONLY has automated # and you cannot speak to a live person. You can leave a message and hope someone calls you back. I called Frigidaire and they told me the part was ordered and that’s all they had.
Hopefully the new contactor will be better. But I would learn how to fix my own appliance before calling G&G.

Worst company I have ever dealt with. Electrolux sent them out to me to fix my dryer. They came out said they’d be back tomorrow with a part and didn’t come back for over a week. When he did come back, he botched the job and actually broke my dryer. I have called them NUMEROUS times for over a week now. Never a live rep. Always a recording. Left at least 20 messages and no response. I finally got live rep today. When I demanded to speak to a manager, he laughed and put me on hold. 7 mins later I was transferred to a recording to leave a message. WORST COMPANY EVER. They are frauds. Do not deal with them.

This place is terrible. Finally scheduled a service visit to assess repair after calling five times. After repair assessment was made, attempt to follow up to schedule repair install hasn’t been made after over a week and at least ten phone calls to them and messages. I can’t believe Frigidaire even has these guys on their list of recommended appliance repair shops. I’m moving on to another shop that has real people pick up the phone when you call them.

stay away —
i setup an appointment, service person showed up 2 hours late (of course during the 10min that I went to pick my son up from the bus stop)
the fact that he was not even there when i got home should speak for itself regarding his thoroughness —
refrigerator was broken, still is broken, he stayed long enough to have our babysitter sign his sheet…
3 calls over 3 days to main number to schedule a follow up appt and still no response…
awful!

they charged us $ 150 for listening the washer and telling us it will cost us $ 500 to fix it. they have a great business, they don’t even get their hands get dirty!

Are they trying to rob me?! First, I received and paid for the $ 205.85 estimate to repair my dishwasher. What I didn’t know was that the estimate didn’t cover everything. When the service person arrived I was charged $ 150 + tax for the part. I should have been told what the total charges would be.
So why give an estimate if it doesn’t predict the costs.