Furniture Zone

This by far was the worst place i could have picked to purchase something would only take 3 weeks to come as to the 5 days promise BEWARE THEY WILL TAKE YOUR MONEY AND DISMISS YOU JUST AS QUICK… very rude and unprofessional. take your money and go else where as you see the last two reviewer’s didn’t have anything decent to say either. WORST EXPERIENCE EVER.

Very bad service. The female rep from the delivery department is extremely rude and obnoxious, she hangs up the phone and does not allow for you to
one communicates from each department between one another. Also. watch out for Dennis the salesman. He will tell you that you can get a delivery on one day and the delivery department will tell you that they are booked for the next couple of days. are you that desperate for a sale that you would screw someone over by telling them to that they will have their merchandise just to make money and when you do you treat your customers like crap right after. Too bad for this place, I was about to purchase a few thousand dollars worth of furniture that I saw in there. I will never spend a dime in here ever again.

It’s really quite sad. This is the «parent» company. My purchase was made at the Harlem store. I bought a chest of drawers. Before I bought, I confirmed that delivery on Saturdays was available. I work M-​F, and can’t be home to receive the delivery during the week. Saturday delivery was confirmed, so I purchased my dresser, and was told I would have it in 5 – 7 days. That was May 16^th.
Here we are, 2 ½ weeks later, and I am still waiting for my delivery. Oh, it’s at the warehouse or whatever in Jamaica, but they only do Saturday deliveries if there’s enough to fill their truck, and in my area. If there’s either less than 15 items minimum to deliver, or if the deliveries are all in a different area, then they don’t deliver on Saturdays.
The reps in the delivery department are extremely rude and unprofessional. The building I live in requires proof of insurance for movers or furniture deliveries, in case there’s damage to the building. When I asked if they had this, her response was «You have GOT to be kidding me!!» Um, yeah… I had nothing better to do with my time that to punk you! LOL!!!
Anyway, I ended up having to wait until after Memorial Day to get that straightened out. I spoke to the manager (Mike) on Tuesday and he assured me that in his +20 years, no one has ever asked for that. Hmm, I guess that means I don’t need that info after all! Whether it’s a first time request or a standard request, either you have the documentation or you don’t.
So now we move on to the Saturday issue. Mike confirmed that pretty much, if I wanted a Saturday delivery, I would have to wait around indefinitely, until they could fill a truck with Harlem-​area deliveries. How can you have, in black-​and-​white on the receipt, «OUR ONLY DELIVERY TIME MONDAY — SATURDAY 11 AM — 7 PM» and NOT deliver on Saturdays???
His solution: refund me the delivery fee and pick up the item myself. UM, if i had a truck or whatever, wouldn’t you think I’d have saved myself the delivery fee and this headache, and picked it up myself already??? Besides that, Mike actually said «I’m as high up the ladder as you can get. What I say goes.» Really dude? You have a really high opinion of yourself… guess you need to since probably no one else does.
So, then I called the actual furniture store on West 125^th St., where I purchased the item. Low and behold, 10 minutes later, I get a call from Brian at the West 125^th location to confirm that I am scheduled for Saturday delivery between 11 am and 1 pm. Hooray!
SO, now I have to call the idiot back at the delivery department to get the proof of insurance. Anna tells me to get it from Brian. EVEN THOUGH Brian works in sales and obviously had to jack someone up to get the delivery scheduled… he doesn’t have this info. This idiot does!
It amazes me how little customer service there is anymore. The people at the furniture store itself were very polite, apologetic for my difficulties dealing with the delivery department, etc. But the actual delivery department is filled from top to bottom with idiots.
Sadly, I could almost recommend that if you have a truck and could bypass the delivery department, to shop here. However, I know that I personally will not give any future business to this establishment.