Alamo Rent A Car

Very good car rental experience at JFK with the exception that the kiosks were not able to complete the transaction and we all had to wait in line.

We had a great experience here! It was busy when we arrived but all the staff were professional, courteous and efficient. When we had a problem with the first car we tried, the manager (wish I could remember his name! sorry!) was so kind and helpful and switched us to a new one immediately. We will totally rent here again next time we’re in NYC!

Arrived at Federal Circle and found a line with about 4 people in front of me. After a few (maybe 10 total) minutes an Alamo employee came out and apologized and offered bottled water for our long wait. Once at the counter, the service was fast, professional and efficient.
I walked outside to the car (great condition, perfect car (better than Hertz)) and after a brief wait at the exit booth I was on my way. There was a bit of a line to get out but soon after the line formed an employee raced out to open an additional booth.
Nothing beats going straight to the car with your name and paperwork in it, but both times the JFK Alamo employees addressed the delaying issues and did their jobs with a smile.
I’d come back and use Alamo again.

Quick reservation and excellent dispatcher. Costs are very similar with other car rental agencies. The only problem was that Alamo charges additional fees for drop-​off changes, while HERTZ did NOT.
Drop-​off costs were extremely disporportionate compared to the rental fee. Alamo quoted between 299 and 399 to drop the car in Brooklyn, NY.
Lastly, at the return counter your agents were not very receptive to our comments, we were extremely respective being aware that they do not have the authority to help us with this issue. Conclusion, as a customer only experiences count. Therefore next rental will not be from Alamo, will have to opt on Hertz or other agencies that do not penalize its customers with disproportionate fees.

Excellent service and good pricing. I rented a car from Advantage at JFK a few weeks earlier and was treated to an hour long wait for a car to become available, while the desk clerk was instructing a new employee to «never tell a walk-​in customer we don’t have cars available, even if all of the cars have been reserved». All this while other customers were angry, demanding a manger, and being told to «find him on the lot themselves».
At Alamo at JFK we were treated to a car after about 3 minutes of dealing with the professional desk representative, while being given bottled water during the process. We were also treated to a free upgrade since they didn’t have the car we reserved available immediately. Check-​in was similarly fast, the car was in good condition and well serviced. We won’t go anywhere else, at least when landing at JFK.

Customer service is nonexistent. Dropped the car off under an hour after the reservation time and was charged an extra $ 25. Specifically asked about it at time of rental and got an unclear, falsely reassuring answer. With all of the stresses of travel and getting gridlocked in NYC traffic pushing my ETA back by about 2 hours, I would hope the management would hope to provide the customer service to alleviate, not aggravate, such an experience. Will avoid moving forward.

Be sure to refill your gas when taking it back because they charge you double the price. Great service

I rented a car here to drive up to Boston. The Alamo rentals at JFK are handled by National, but the process for checking in and getting my couldn’t have been smoother. I was asked if I wanted various add-​ons to my rental but not hard-​sold on anything. Got a choice of a few cars in the class I rented and all the cars were clean and had the amenities I expected from a modern car (USB connections, etc). Super easy rental, amazing price. I’ll rent with Alamo again for sure and definitely when I come through JFK.

I typically do not write reviews, but they definitely deserve one! When we got there we were helped write away. The entire process took less than 10 mins! The customer service rep was very nice.
When we brought the car back, again service was prompt and the customer service reps again were very nice.
I have absolutely NO complaints. Excellent service and great car!

The staff is kind and friendly, they were very helpul and did to best they can to make you pleased.

I am glad I rented a car from here. Reservations was quick and easy. Every person I came into contact with provided excellent customer service. It is nice when businesses appreciate the customers with hospitality. I was offered bottled water while signing paperwork. The guys in the area with the car were friendly and laidback.
I really enjoyed the car which was a Honda Civic. Another plus is the car was clean, new with low mileage.

I had a really great rental experience at Alamo, though please note that you need to look for National Rental Car when checking in (super important).
Alamo Rental Car is in the same area as the other rental car places at JFK, which means you take the tram from your terminal to get here. Once you disembark, follow the signs to National. Most of the signs do have a small additional sign saying they are for Alamo, but if just doing a quick scan you may miss it.
Assuming you rebooked your car rental, when you walk into National, go to the two booths on the right for Alamo. On top, they say something like book your rental, but these are used to retrieve existing rentals too, even though not clearly stated. (A kind worker came to help a few individuals, which is how we found out.)
On the kiosks, you can use your confirmation number to find the reservation, and then you’ll also need to have your drivers licenses scanned via the lower left during the process. There are several/​many screens to go through (additional items, acknowledgements), and then you’ll get a printout confirming you’re set.
You take this outside and they’ll show you your car.
Super easy check-​in, and less than 15 minutes from when I walked in to when I drove off, which included waiting on the person in front of me at the kiosk.
Returning the car was just as easy. After pulling into the lot, someone quickly came up to check out the car (took 2 minutes), and printed out a final confirmation slip.
Along with the ease of checking in and out, all three workers I interacted with were very pleasant, friendly and helpful. Unfortunately this has not always been the norm when renting cars, so the Alamo/​National car rental experience here definitely exceeded my expectations.

Overall, it was OK. I chose Alamo to rent a minivan because it was the cheapest rate through Costco Travel. The biggest drawback is that this location doesn’t have the option to go straight to your car. This is why I prefer to use the other rental companies. The line was long and moved slow, even though there were a lot of Alamo employees hanging out and talking. The car itself was OK. It didn’t have a lot of miles, but the interior was a little worn. The employees were also very nice once you got the opportunity to talk with one. The drop off was easy, too.

My family and I had no issues with the small sedan that I recently rented here for five or six days. Pick up was straightforward through the kiosk in the lobby near the rental counter, though it makes you go through a ton of screens as Alamo tries to upsell on every possible thing, one item at a time.
The lady who showed me which two cars to choose from was very nice and she was patient with us. The check out gate agent and check in agent were also friendly.
This was a MUCH better experience than multiple recent experiences I’d had at JFK’s Hertz rental facility.

I have the Alamo member card and member cards to other car rental companies. I found the Alamo membership somewhat pointless.
When I use my membership card with other companies, they have a separate line for checkin or I can go directly to my car and drive off in the car immediately.
I rented the car online and entered all of my member info and clicked through the barrage of insurance and extra purchase questions. Then I got an email that asked if I would like to checkin. I thought «great!». I did the checkin. When I arrived at JFK I went to the Alamo counter. There was a line of people and did not see an expedited counter for member or a sign to go immediately to my car. I stood in line then saw a kiosk that non of the people in line were using. I went to it and checked in but I had to go through the entire series of questions that I had already answered when I made the reservation. It is very irritating to have to repeat this and the prompts move so it’s almost as if your hoping someone doesn’t actually read the question and just clicks through and then get charged for a service they didn’t want to begin with.
You can do better for members. Much better.

Service was pretty good and no issue with billing. They even gave me an upgrade to a full as they didn’t have a standard.

Easy rental; great website; fast and great choices for cars. I will be back!

From the first phone call to the drop off. service was beyond friendly and efficent. I wouldn’t hesitate a single bit to use them again. The car that i used had 2k miles on it and was very clean. Thanks everyone!

I want to first say that we had a horrible experience at JFK with a different company so i am extremely happy to say that Alamo was class A and truly a pleasure. They work now with Nationwide so you have to go there to rent through Alamo. I got a nice clean car that works perfectly, the staff were very nice, and very professional, i rented a lovely booster child seat for my five year old that looks brand new and even got a discount for being a Costco member. I will never use another company ever. Alamo all the way. And also Nationwide since they seem to be partners and pretty much the same company now.

This place has the best service of all the rental companies I’ve rented from the staff is great the cars are great. There’s a shuttle bus that picks you up from the AirTran every time I come from texas I used alamo I step off the shuttle bus and there’s someone there to greet you and your out of there in less then 15 min but the best experience I’ve had there would be with an employee named Sabrina Johnson her attitude is so great I was there one morning cranky and she put a smile on my face when I left I couldn’t stop laughing. Alamo I recommend