The Maids

My Team at The Maids has been very professional, consistent, reliable & thorough. I like that I email with the same person/​Patricia each time I have a cleaning scheduled. Then even better the same Team comes each appointment & does a great job. As a JP Realtor I help prepare homes for sale, they need to be presented spotless & The Maids helps!

I’m getting ready to sell my condo and lets just say it’s been a long time since it had a good deep cleaning. The Maids provided a very reasonable estimate for the work and were available right away. As it turns out, I may have been a liiiiiiiiittle too conservative in my description of how grimy my place was. They called me to let me know that the job was taking longer than expected, that they got an extra person to come help, and confirmed I was ok with the extra time/​cost. The new cost was well within my budget, and the results I saw when I got home made it all worth it. My place looks so good, I almost hate to sell it!
Reasonable cost, great availability, friendly employees, and outstanding results. Can’t ask for much more than that.

I have only had excellent experiences with the Maids of Boston.
As a property manager in a luxury condominium in the city I have only heard lovely comments about the level of service and professionalism of all individuals of the team from over 20 residents.
Highly recommended!

The Maids did a one time move out clean for me yesterday, and they did an EXCELLENT job. Everything is spotless, and the four person crew cleaned my 6 room, 2 story apartment in 1.5 hours. I would highly recommend the Maids, and as another reviewer mentioned, it seems like a lot of improvements have been made since the prior negative reviews. Mariana is friendly and professional, and they have a good thing going here.

The Maids have been cleaning my office for a few months now. I’ve found them to be exceptionally responsive and easy to work with. They have been very communicative with updates regarding services, and both Mariana and Patricia have personally stopped in to review their work and ensure we are satisfied. They disclosed from the beginning that the first one or two cleanings would be more expensive than the weekly rate which is understandable, since it took nearly two months for me to find a replacement for our original cleaning company. After collecting three estimates, The Maids earned our bid due to their efficiency, professionalism, follow-​up, flexibility with our hours of operation, and a price that was considerably lower than other companies. I’d recommend their services without reservation, and guess that they’ve done a lot to increase their level of service since the previous Unilocal reviews were all from ²⁰¹¹⁄₂₀₁₂.

I have been a customer of the maids since december. ISomeone from the office came to my home and quoted a price of 130.$ After several weeks of cleaning, Christina from the Maids office called to see if I liked the service. I told her sometimes the team came for 90 minutes and sometimes for 2 hours. She explained if 4 people came, they stayed 90 minutes and if 3 people came– they stayed 2 hours. Last week I received a call from Matt. He was going over the book and realized they are spending considerably more time than one hour in my home. I recounted to him the few conversations I have had. He said it was a miscommunication. I said are you kidding me– someone from your office came and priced the job. He could not make a point because it is clear the intention was to get into my house and then raise price. I believe it is dishonest way to do business. I am so very disappointed. Eileen Newton

ZERO stars. DO NOT TRUST THIS COMPANY! They lie, do a horrible job, and charge a ridiculous amount of money. I was stuck in California on a business trip, called them the day before to cancel, they showed up at my place anyway and took my house key from my concierge, and barely did any work. They quoted me 2 people for 2 hours at a flat fee of $ 150. When I arrived at home that evening, I found my place disorganized, dirty, things were broken or missing, and they had put all my clean and dirty clothes in trash bags. Definitely not the 100% guarantee they promise. My key was also not returned to the concierge, so I had to change my locks. When I called them the next day, they told me that 4 people showed up and that they worked really hard on my condo for 4 – 5 hours, so they wanted and I had to pay them $ 775! They even threatened me! I have a 600 sq ft condo. It should have been immaculate for that price! Piss poor company. I hope Karma teaches them a lesson. STOP CHEATING PEOPLE.

I’ve never personally met Patricia of The Maids but her contact and follow up before and shortly after each cleaning for 6 months was very thorough. The prices and terms were negotiable to some extent. Other than one occasion they arrived as scheduled and I was billed correctly. I live in a large Victorian so the inital cleaning was very involved but but they didn’t charge me more than the initial estimate. The follow up cleanings keep getting a little less and less complete but it’s an easy fix with a phone call. Overall, it’s what I expect for the money.

My regular cleaners left Boston so I decided to try The MAIDS as a replacement. I live in a large studio apartment that normally cost $ 80 to clean. I was told the initial cost would be $ 145 and each month after that it would be lower. The cleaning was fine and I have no complaints but I got the exact same job for $ 80 from my old cleaners The reason I give 1 star is because they charged my credit card $ 260. Yes, $ 260!!! When i called to complain they said it took extra time and that is their standard hourly rate. I was never made aware of their hourly rate and I was also told they would check with me before my card was charged. In my opinion, The MAIDS are extremely over priced and you can get a much better deal elsewhere. My other issue is that they didn’t take out the trash. I had specifically requested they remove the garbage and even gave them instructions ahead of time. I returned to to a full bag of garbage sitting in the middle of my kitchen.