Verizon Wireless

Do yourself a favor and do your homework before walking in. Know exactly what phone and what service plan you want and how much it should cost. If you show any signs of uncertainty the sales staff will pounce and start talking nonsense. They can smell your fear.
They will deny to the death that the new «Edge» plan is a contract. Ok, so it’s a written agreement between two parties to transact money, goods, and services over a period of time, but definitely not a contract. Got it. Also, it’s better for you to go with the plan that ends up costing you more in the long run. Very helpful staff. Yea.
Walk in here with your battle armor on or get trampled.

I use this location most of the time simply because its near my house and its usually pretty empty. Im greeted most of the time fairly fast. Some employees very nice and helpful but there are some that act like the last thing they want to be doing is helping you work threw your phone problems. I would think with all the online services and being able to do a lot of the activation process from your house that they would glad the online store hasn’t taken more jobs away. Ive found they will pass clients back and forth as well. One guy couldn’t get off his own phone long enough to hardly make eye contact with me as I waited on him to charge up my sons new phone. I guess the news report was something he couldn’t wait to watch until it was break time. Frequently you will see them outside talking and smoking. A couple of the girls that work here seem like if they smiled it would hurt they’re face. I just find that this location is not very busy a majority of the time and they should jump to give good service with a smile. They definitely don’t try and sell you extra products like most stores. They could care less if you want a case or charger. Maybe a nice expensive speaker? If you want good customer service and feel appreciated for your business then I suggest a different location.