Subaru of Orange Park

Bought a used Dodge Grand Caravan about 3 months ago. Really liked Tony the salesperson. They helped us out big-​time as a first car buyer!

We found a car online and made an appointment to drive an hour away to see it based on its availability. The car was gone when we got there and was informed that it had been traded to another dealership. They had another much higher ($ 10,000) priced version of the one we wanted. We asked them to search the inventory of the local dealership to our house and was told they did not have any and if we wanted one we would have to wait 8 weeks to order one, drive to Bradenton FL or buy the only one they had on sight. We were asked for our trade pay off by the salesman before they took a look at our like new condition vehicle with new tires and zero damage. They offered us exactly $ 2000 below its fair market dealer trade value. I asked why and was given a million excuses. I asked for proof of this document and after nearly 30 minutes I was handed some type of photoshopped document claiming that our vehicle was in «Rough» shape. Next we asked about special financing and was told that there is no special financing on this car because its an easy seller for them. Up to this point everything that has happened was basically a lie or a cheat to manipulate our purchase making decisions. We end up buying the car that had for $ 36,000 at a rate of 3.44% @ 84 months. The next day I found the exact car we originally wanted at Subaru of Jacksonville in the same color we asked for and they were offering it at 1.9% for 72 months, which is the same interest rate we were already paying with a credit score of 783. I reached out to Jack Hanania, the owner of Subaru and heard nothing. I left multiple messages with the sales manager and heard nothing. So finally I called Subaru Customer Care and they started a file regarding everything. Eventually I was contacted by the General Manger and we exchanged several emails and phone calls outlining the problems, concerns and exactly what I wanted to be fixed. This turned into several weeks now of a run around. At one point after reviewing the information the GM called and offered me free oil changes for a year which has a value of less than $ 100. Mind you you have been overcharged now in high interest to the amount of nearly $ 2500. Next he starts telling me that his guys are good and that one of them has been distracted because he has cancer and that it was not intentional. Seriously??? Why is that my business and why is he using that as an excuse for his sales team lying to us? In the end I would say this was the worst car buying experience we have had and I have personally owned 6 new cars in my life. My last communication from the GM was a response to an email I sent warning them to take me seriously or I would report them. The GM’s response was that I was a hostel person and that he was now going to revoke any offers he had previously made and he would be turning me over to his legal team. Just to be clear I asked them specifically for three things. 1^st I requested that they give us a fair offer for our trade based on its real condition. 2^nd I wanted them to give us the proper interest rate. 3^rd I wanted them to discount the $ 2000 extended 100,000 mile warranty that we purchased as compensation for the now 20 days of arguing and time wasted. To this day, none of these things have happened. Sincerely, Paul G.

If I could rate this place a zero star I would… where to begin…
First– They never paid off our trade in loan after selling it within 48 hours of having the vehicle, which resulted in fees we had to pay, including another car payment and late fees. Which we never got paid back or even an I’m sorry. Also our time and energy to make sure it did indeed get paid off in the end.
Second– They falsify documents. They charged us for gap insurance policy that they never filed therefore was never created. Again costing us more money and us having to make calls and go into the facility to get this handled, which still isn’t resolved. Another document they messed up on was the original loan document we had to go back to resign after having the vehicle for 20 days because they inputted wrong numbers to result in us paying more.
Third– They lie about everything and continue to lie. Not only have we have caught them in there lies companies they work with have as well.
Forth– The entire staff is incompetent.
Sales, Finance, manager and general manager was unable and continues to not be able to help us. Actually refuses to help us and doesn’t even acknowledge they have made any mistakes in the last 4 months.
We do not get paid enough to have to follow up on them to do there jobs correctly. We bought this vehicle in September and it’s now January and the problems we are having are still not resolved actually more just keep arising.
DO NOT BUY ANYTHING FROM THEM!!!

I purchased a new Subaru Outback from them in 2013, although I paid for the added services they are now charging me over $ 80 for an oil change and tire rotation. Other than that service is pretty good. Subarus have a few quirks but overall I like the vehicle.

After inquiring about a vehicle through the internet via email I received a call and made an appointment to bring my trade in up to the dealership. Not only were they overly aggressive, they texted non stop, everyday and to each time I had to say that I already made an appointment.
They practically insulted me with the offer they put on my trade in. Not impressed. I wouldn’t buy a car from here.

Just stopped here to look at a new car for my wife. No one rushed out to meet us in the parking lot, in fact I had to ask to speak with a salesperson. No pressure was applied a very comfortable experience.

Found one of their cars on autotrader for 12,900. Called them. They said they wanted about 15 but may be able to do 13,900! What!