Sears Auto Center

Unless you really like watching the Daytime talk shows in the waiting area for hours on end, GO SOMEWHERE ELSE! I thought I was oh-​so-​smart by buying my tires from this Sears location! My plan was to get my oil change *and* my tires rotated on each visit! Sears promises that you get free tire rotations if you purchase tires with them. Two birds with one stone! Boy I was feeling smart but then I looked around at a waiting area full of disgruntled customers. One other woman had been waiting nearly four hours to get new tires. One by one other customers told me they had been waiting for HOURS on end to get their problem fixed because, «They sent the wrong part from storage and now we have to wait to get the new part sent over.»
I also had to wait 4 hours to get new tires but I also needed a repair. Perhaps this was normal. I didn’t know. What was NOT normal was going back a month later to get my oil change and waiting for 45 minutes and then walking to the front desk because they still hadn’t taken my KEYS to my car! The manager was *not* happy to hear that and fumed at her staff. I was out of there in about an hour and a half but this location is a hot, hot, mess of disorganization. I am going to try my luck with the Sears in Orange Park and hope I get better service!