Sargent Cycle Products

I cannot tell you how upset I am by these guys. I bought my seat, ordered it one month ago on the express promise from sales guy Bob that the seat would be in my hands in Oak park Mi, by the 5^th of August. I just bought this bike, and am taking it on a long trip to Maine and beyond. The seat for this trip was essential because the current OEM seat causes me great pain. So, I bought this seat on the promise that i would have it on time. Well, I called and spoke with Bob on several occasions, and each time he assured me that the seat would be delivered to me on time for my trip. Well, I called again today Monday August 3^rd, and guess what? Nope they have not shipped it yet. Its done and all but I guess it was just laying around all weekend collecting dust. Of course I asked if they would expedite the shipment since they promised me it would be here by the 5^th, and they said NO. Too expensive. Well way to take care of your customers. Way to lie about the progress of the ordered product, and way to lie about shipping it to me on time. All I got was excuses. Sure they might be nice seats but the customer service is HORRIBLE. Stay Away. Reading some of the other reviews. Seems «Bob» is part of the problem.

This is my fourth ‘Sargent’, so I’ve been a raving fanatic in the past. This one, for a Ducati Multistrada 1200 Pikes Peak was a disappointment. First, I ordered a ‘Regular’ height, received a ‘Low’, just prior to a long trip. I contacted them and they were willing to exchange it within the 30-​day. Decided to keep it since I had used it (my mistake!)
Subsequently it became obvious the wide ‘bucket’ design of the pilot’s seat, and the lumbar restriction of the pillion (can’t slide back that extra inch) were at odds with this bike and my riding style, It’s a Ducati after all.
Willing to pay another $ 325 I contacted the ‘Custom Seat’ division. E-​mails not returned, calls not returned. Finally I sent the seats back, well marked, asking for shaving and reductions here and there, well aware of the limits imposed by the pan.
The expectations of ‘subtle’ changes were made amply clear, but the call back I got from ‘Sargent’ made me feel as if I were talking with the Legal department, not another enthusiast who understood and offered help. I spent the visit on the phone listening to what «can’t be done», instead of what «can be done». Complete lack of communication, and I got a general feeling that ‘Bob’ was not listening, not willing to help.
Frustrated, since I’d had such great customer service in the past, I decided something fundamental had changed. I asked them to return the seat. ($ 40 in freight wasted.)
I now own a Ducati ‘Sargent’ seat that «locks me in» (!) and I’m truly wishing I had returned the whole thing for a refund within the first 30 days, instead of trusting my past experience that they would take care of me. (Duh!)
So, while the previous 3 seats deserved FIVE stars, this experience deserves a generous TWO. Bob, you’ve got to learn to LISTEN: Customer expectations can be quite reasonable, much CAN be done when they already understand the limits.
And, dude, you’ve got to make it a habit of knowing who you’re dealing with: Some of us spend freely on our sport and bring your business great word-​of-​mouth, if only you mellow out!

Turn-​around times for re-​upholstery of their Sargent World Sport Seats were blazing fast toward the end of the California riding season. Sargent’s staff were friendly, helpful and patient throughout the battery of questions that I had e-​mailed prior to shipping my seat. I’ve owned 2 Sargent seats, but this is the first one that I’ve shipped back for custom upholstery services. But regardless of color and material, Sargent makes darn good seats straight out of the box. Due to their fit and finish, Sargent is the only aftermarket seat that I’ve been willing to pilot.