Prostar Collision Center

Just had to replace bumper on my girlfriends car, because I backed into it.
Quoted me & fair price & made me aware if damage was worse inside, it would cost more. Picked it up and it looks perfect and price was very near original quote, which is much appreciated!

Great place to go for repairs. Chose this place based on the reviews here and exceeded my expectations. James was my service advisor and was very professional and helpful.

Unfortunetly I just needed them again after being hit at a dead stop for a school bus
stopping and hit by a illegal alien with no licence at fifty miles an hour that was texting at 50 MPH in a 45 mph zone!
I am OK by some mirecle… anyway Prostar got my car towed to them (not their towing company;one my insurance company recommended) after arguing for ½ hour with the tow company that was trying to take my car to their collison/​body shop to get a brown envelope to do so to the point I told them to take my car off their fargon truck while limping around in a suit at 90 degrees after taking a hour to get to me… I’ll Unilocal these bastards later. Anyway my car was only ¾ miles away from prostar and after my last experience with them being a FIVE they got my car finally and did a in debth conculusion that my car should being totaled; which it was with much commuication during this decision to my insurance with me.
I wish I could give SIX stars; and I would in a second. It is rare in America anymore to
get a standard of care in all types of business’s, yet these people go far and beyond
to do a better than best job naturally. After 57 cars in my life having seven accidents (none were my fault just jackasse’s either drunk, or stupid in every one) over 54 years they (PROSTAR) are the best I ever done business with.

I walked in for an estimate after reading the Unilocal reviews. The staff was friendly. However, I was surprised by their estimate. I had minor scratches on the front bumper (plastic), pretty small fix, however their estimate was higher than the cost of bumper itself. Infact their estimate was higher than the dealership quotes. I would recommend to get multiple quotes at different locations before walking in there.

I brought my brand new SUV in because the dealer installed pin-​stripes were already coming off. I explained to James that the dealer was on the hook for the cost of the repair. 15 mins later, James had totally removed my pinstripes and cleaned up the mess. He refused to charge me! They basically had a blank check and they chose not to take advantage of the situation. I was blown away! Why can’t every experience in the automotive industry be the pleasant? If I ever need a repair, I know where I am going!

Highly recommend! Amazing customer service. Brought my Mercedes C250 in today and they were very helpful. Wish more businesses out there were more like this one!

My dash board got damaged and had a crack in it, so I took it to the dealership and they said I would have to pay $ 600 that I would have to get my entire dashboard replaced. I took it to prostar for a second opinion and they replaced the tiny part with the crack and it only costed 60 bucks! They are very affordable, service is great, and they do a great job!

I just dropped off my Olivia (Jeep Liberty) to be repaired at Prostar Collision Center, and Elton greeted me at the front desk, he was very nice and even understood that I love my Olivia like a child:-), bonus points for that! Plus he took extra time to come out and look at the damage and explain the process of what they would do to fix Olivia in terms that I could understand. This made me feel at ease having to leave her there, so when I got home I started to look at their reviews and all but one were awesome! Then I start reading the one star review, which Prostar had responded to in a kind and prompt manner, but I still picked up the phone and called to speak with Elton anyways, he said he remembered that case and that they know Unilocal!Bonus again, and that they had offered to fix that persons problem even though it wasn’t due to a problem with the paint, but that the person had gotten into another accident. So I was upset to hear that this person had lied in their review:-(. Elton has been doing his job for over 25 years and this is an Esurance/​Allstate approved facility, and once I get Olivia back I will be sure to post after pics as well as before pics.

I have had this collision center work on several of our vehicles over the years. They are approved by USAA and they are a very reputable insurance company with military affiliation. I now request this body shop when we have a claim. They have always been so nice there and they have done great work on our cars. They are always quick to get back to me and are very transparent with pictures of the damage. I highly recommend them. BTW, I have never had an issue with bumpers having paint come off as happened to the other person who reviewed. Also, their bathrooms are always available and I have never had anyone there not be 100% nice and professional!!! Sadly, I have had car damage quite a bit so I have more experience going here than most!!! Unlucky I guess but thankful for Prostar when I need them :-)
Maureen S.
⁸⁄₂₀₁₃

Their service is great. Elton was amazing! The rest of their office staff is another story. They were doing dental work in the ONLY bathroom accessible to customers for 45 minutes while I waited.
Dental work and a collision center don’t exactly go hand in hand in my opinion.