Napa Auto Parts

This is a decent location… This store has got a good selection of auto parts and supplies… The store is neat and clean…
The employees are somewhat friendly and helpful for the most part… This is a good place to go for all your auto needs…

This is not based on a one time experience… this is an every time kind of review. Every time I call I’m on hold for 5+ minutes and often hung up on and I have to end up calling back just to be placed on hold again. When I do get someone on the line it seems they hate their job. It must be a miserable place to work. I call to check on availability of a filter or part usually. If they have it I ask them to pull it for me because I will be there in 15 minutes. They never pull the part. I have to ask them to look it up again then wait as they fuss at the other guy for taking a smoke break instead of pulling the part then wait while they go find it. Every Napa experience is a 45 minute ordeal. As a matter of fact I’m typing this while I’m on hold with Napa. It’s been over 6 minutes now not counting the first time I called and got hung up on while on hold.

Napa is getting 3 stars because at least they had what I needed. But I was sure that Napa was know not only for having what you need, but also their willingness to help people. Went in to get a battery for my husbands car that thing was heavy. First the guy didn’t want to walk outside to make sure that the first one he was trying to sell me was the right one. Then after I told him again if he could go out and check because the my battery looked bigger than the one he was trying to sell me he finally went out there. He did not try to help me carry the thing to the car nor did he try to help me put it in. Most auto stores that I know help people out. So he just let me carry the heavy thing out there by myself and let my try to figure out how to take the old battery out and put the new one in which was not easy by the way. The car that my husband has had something holding the battery down all the way at the bottom where I could not reach. Very disappointed with the service or maybe the lack there of. Not going back.

I just like Napa. They seem to have better auto parts. The people there also seem to have more knowledge of the vehicles that I’m dealing with. They are a little proud of the stuff but. To me it’s worth it. After all you get what you pay for don’t you.