MAC Cosmetics

I always buy my foundation at MAC and always get the same one but this time i wanted to try a new one so a very sweet worker Brooke helped me with the application and did my makeup a little bit she even used powder and setting spray at the end. So i ended up getting the foundation and when i came home I realized i didnt like it as much, I wanted to exchange it for my old foundation and came back the next day, unfortunately something happened to my receipt or she never gave me one, Brooke wasnt there but the guy i thinn Darell is his name was there and he has seen me the day before purchasing the foundation, when i walked in he didnt even smile and acted like he has never seen me, then he called the manager to tell me that they cant exchange it for me like im trying ti steal something! And it was the same amount of exchange in money! So i got really upset and she was like NO its MAC policy we cant do it. And gave me some stupid costumer service number that couldnt even pick up anyways when i called… Just so rudeee and not helpful at all!!! The only reason im giving 2 stars is because of Brooke. I went to the MAC that right next to them in dillards and the girls there exchanged it for me and were beyond sweet about it! NEVER coming here again!!! They need to change their manager.

M.A.C is the BEST and their products are the
! As a former employee, I am biased but, hey that speaks to how awesome the company is! I moved on career-​wise, but the love will forever be there! The staff is great and Destiny (the store manager) is as sweet as pie, and would do anything to ensure customer satisfaction! I know her personally and she truly is an angel! I love M.A.C and FYI– I’m here way more often than I check in! #GoGetSome and be glad you did!

Used to love going into the Mac store and buying my make up but lately they are not very friendly or helpful. After waiting a few minutes for an acknowledgement I decided it was easier to go to Nordstrom where they were much friendlier. Ended by buying more than I needed but I do love Mac’s products. The time before they were out of stock of the lipstick I love and ended up at Dillard’s. Now that they carry Mac in Nordstrom and Dillard’s the Mac store is going to have to step it up if they want people to go there.

Just stopped here like usual to pick up a few items for presents and myself and to return a product. I left about 10 products at the checkout counter because the guy that worked there Darnell I think (tall dark skin man) told me I couldn’t return the product even though I was there last week buying the product from him. He then told me rudely to leave if I wasn’t going to purchase the products I collected on the counter. He told me I was ugly and needed more makeup… And that he is the best working at Mac for over 10 yrs. they need to fire him. I’ve never had such an experience like this and he later treated two other people the same way. No wonder people tell me to go to another Mac store besides them. Never again will I purchase an item from that store and frankly everyone is rude in that store that it makes me not want to buy make anymore.

I had an excellent experience at MAC. I came in after my going cosmetic shipping for years, well not higher end products anyhow. And neici helped me, not sure if I’m spelling her name right. But she was wonderful! Very pleasant and informative. She helped me with my skin and finding what was right for me. I came looking for studio fix and left with multiple products. I didn’t feel pressured at all by sales. She was totally helpful! Will return.

I will not be coming to this store. I haven’t even been there yet ! Darnell answered the phone and he is so beyond rude. Def not ever going to this location.

First time walking into the store I was greeted by Jessica. She sat me down and walked me step by step through the make up process. The whole experience was great, she was lovely and taught me great tips. I balled out and don’t regret a penny spent. I went the next day and was treated by a guy, he was equally as lovely. Awesome store, amazing service!

I decided to stop by Mac yesterday to purchase foundation. Although I’ve used their other products before, this was the first time I’ve used their foundation, so I needed some help purchasing the correct shade. I’ve been in this store many times, but have never had much luck getting assistance. I hoped that would be different during this visit. When I walked in there was an older woman having her makeup done and a gentleman behind the counter. I wasn’t greeted by either of them. I started browsing the foundations on the wall and noticed that many had been used, so I assumed they were testers. Since it was apparent no one was going to acknowledge or help me, I started to test a few on my wrist. That’s when I heard from behind me «Ma’am those are LIVE products». It took him saying it twice (rudely I might add) before I realized he was speaking to me. It was then that the woman applying makeup walked over to get something and I apologized saying I thought they were testers. She said nothing on the wall is a tester. I said I thought they were since many had been used. She said that’s because customers keep testing them. Then she said he’ll be with you in a minute. I decided to find the real testers but became infuriated with the way I was treated, so I walked out. The woman applying makeup said have a nice day. Now you decide to be nice? You just let a paying customer walk out. I decided to give my business to another cosmetic company who’s employees don’t have their heads up their rear-​ends and know how to treat a customer. I’ll purchase my other makeup online and will avoid this store. This review is only for this store and not for the products themselves.

I can’t believe I’m actually reviewing a makeup store… My wife shops here way more often than I would like… I should know since I’m the one who pays the bill.
I know nothing about makeup, but I’m giving this store five stars because the employees here are extremely helpful and always treat my wife with a lot of respect. They don’t try to sell her items she doesn’t need…
The store is neat and clean and there is always somewhere for me to sit and read while I wait to swipe my credit card.

I love MAC cosmetics however have started avoiding this location due to an employee named Darnell. He has the most off putting personality and makes me feel like I am not wanted in their store. All of the other employees are awesome but I won’t go back in here just because of him

Was just in MAC getting my makeup fix!!! Just wanna say how great Brooke was! She was super friendly, helpful & sweet! She was fast too & was able to pay attention to me while helping others! Multitasking is something she excels at!
Thanks Brooke you’re awesome!

I love MAC Cosmetics and I especially love this particular MAC store! I’ve been here many times to pick up this, that, or the other and I’ve always been greeted by friendly, knowledgable, and helpful employees. The customer service here is absolutely outstanding! They give great advice when it comes to choosing different shades, etc. They always spend adequate time with me and I never feel rushed. It’s a very nice change from the MAC stores in O-​Town, but I can’t say it’s really the fault of the employees in O-​Town, they just don’t have the number of employees needed to handle their constantly packed, small stores.
For those who don’t know:
~ For every 6 empty MAC containers you return, you can choose a lipstick of your choice. Very cool deal and you’re helping the environment!
~ They have limited edition shades that come out, so check in often so you don’t miss something awesome!
~ Their eyeliner goes on like butter! I have tried many, many eyeliners and theirs is the best! Believe it or not, it’s even better than Chanel (yes, I really just said something is better than Chanel)!
~ Purchase one of their magnetic eyeshadow cases, then purchase your eyeshadows individually and you can create your own palette. I LOVE that I can do this b/​c I’m not real fond of pre-​created palettes.
~ Their longwear lipcolour really does last ALL day! I can attest to this 100%!
MAC is awesome! If you haven’t already, try it out!

MAC is my favorite makeup and this location has great service. FYI, at the store you can turn your recyclables for a bigger variety of items than you can at a department store. I would definitely recommend coming in here vs a Sophia type place because you get better service here and they seem to listen to what you are looking for a little more closely,

I went here for the first time a few weeks ago, and this amazing girl who worked there, Laura was so helpful. I came in there hoping to splurge on a lot of products, and that was accomplished. I had some ideas as to what I wanted before going, but I think this store is really helpful if you are new to makeup. I was scared that the staff would be pretentious, but they weren’t at all!