iFix & Cell

Firstly this business shows no proffesionalism. I took in my phone to get the screen replaced solely because the digitizer wasnt working. As a certified repair tech i could have fixed it myself but i would have had to wait several days for the part to come in and i needed my phone fast. They promised me 2 hour turn around so i left the phone with them.
When i left the phone i noticed that the part they put in the plastic bag with my phone was a different model number than my phone and commented on it. I got a reply saying «this is just the series prefix not the model number» i was a little wary but left my phone anyways.
I came back 2 hours later and they told me yo wait about 15 minutes as my phone was almost ready, i sat in the waiting room for over an hour waiting for my phone. Finally i had to leave to go to work asking the shop owner if he could stay open for 10 more minutes after close for me to pick up the phone and he refused and told me to pick up the phone tomorrow morning when the store opened.
The next day i went to pick up the phone when the store opened and was told once again that my phone wasnt ready and it would be another 2 hours before a repair tech would be in. I was also told that my phone was not the model i told them it was and that my phone was an older model (They were extremely adamant on this fact even after I brought in the box for the phone), that I had a bad battery that would not hold a charge (which wasnt true because i had just replaced the battery myself about a month prior) and that there was severe water damage to my phone (also not true because i have checked and none of the water indicators were tripped) and lastly was told that i had brought in a non-​functional phone because they were not able to turn it on even though with exception of the digitizer the phone functioned perfectly i could use the Google App to make calls send and read text messages and use any app i desired.
So regrettingly i let them keep the phone though making it clear i was not willing to pay for any repair other than the broken screen. And came back 3 hours later. Surprise my phone STILL was not done and i was told by the tech that they had put the wrong model screen on my phone and that the phone was now freezing at the opening screen. They then told me it was going be 2 days before they could get the part and then the next day the phone would be ready.
So far my 2 hour repair has already been 26 hours and was told it would be 3 more days. I was getting incredibly annoyed more and more as i had to continually wait.
When i came back 3 days later the phone was repaired (though the screen was not completely adhered and i had to re-​adhere it myself as the backlight was visible around the bezel which could be catastrophic for the phone.) and they refused to give me any discount even though a promised 2 hour repair turned into 4 days and the repair was poorly done.
I would not at all reccommend this repair shop its worth the extra $ 20(based on quotes for my phone) to go elsewhere.

I have an old iphone 4 and finally decided it was time to get a newer one because my 3G speed was starting to drive me nuts. Went into this place, guy was pretty nice and sold me a iphone 5 for $ 229. Took it home, synced with itunes (a process that took almost 3 hours after updating iOS, etc.). After trying to use the phone for a few days, it was clear that the phone would not hold a charge, and took forever to charge. Something wasn’t right. I even reset the whole phone, but still same problem. Returned the phone, explained the problem. The same guy said he could have a new battery installed in less than 30 minutes so I went to lunch with my hubby and came back (I specifically asked if it was a new Apple battery and was told yes, they don’t install used or after market batteries). True to his word, phone was ready. However, after a few hours, it was clear some new problem had possessed the phone — it randomly shut off with out warning, would say there was no battery life when there was plenty, would open apps without prompting, and keyboard would go crazy. Returned the phone next day, same guy said no problem he could fix it, but I asked for a new phone, and he obliged. Swapped for a different iphone 5 at no extra charge. Took this new phone home to sync with itunes… after that whole process, I started to type in my password for email and suddenly realized that the letter A on the keyboard would not work! The rest of the keyboard worked a little TOO well — touching a letter would usually give you 2 or 4 of that letter. But that letter A — wouldn’t work at all. So after a couple of hours of updating and syncing, I took the phone back (same day as getting it!). Same guy said he could fix (AGAIN), but I was done — after two phones and 4 visits, I just wanted my money back. He obliged. I was extraordinarily frustrated with the whole situation, but was never given attitude or any issue at all — they were completely willing to fix. So even though I ended up not buying anything, and got a full refund, they were nice about it all so I give them 3 stars. Just wish they had a better process for checking phones before selling them — I’ve NEVER had such bad luck with a phone, and I ALWAYS buy used phones!

I took my phone here because it wasn’t holding a charge. Was told that it needed a new battery and charging port. They had both in stock, and after several hours, I came back to pick up the phone. I discovered I was able to get phone calls through my car bluetooth, but that people could not hear me when talking directly into the phone. Called IFix immediately and relayed the problem, whereup I was told they sold me a defective charging port, and they had to order one. Once the part comes in, I take the phone back over. Wait several hours, come back to shop, and they tell me it is not the charging port, it is the speaker, and they would have to order that part. Leave shop, find out now I cant even communicate through bluetooth in my car (kept getting «out of area» messages.) Drive back to shop. They cant figure it out, and tell me I should go to the ATT shop down the rode. ATT tells me iFix & Cell damaged the antenna while doing the «fix». I email iFix &Cell to tell them to cancel the speaker… never want them to touch my phone again.

They broke my iPhone when changing the battery and refuse to take responsibility for it. They blamed it on Apple and told me they will try to get Apple to get me a new phone. It turned out later that it was all a lie because they never contacted apple. They told me this lie just to get me to go away and stop complaining. What is disturbing was that every person at the store knew the lie and they acted like it was real every time I showed up to ask what is happening. It is like they practiced this scheme and have done it before to other people.
To be fair, I’ve heard someone say good things about this place, so they can’t be doing this to everyone. But I think the prospect of paying for a $ 400 phone that their tech destroyed was enough to bring the worse out of them, or at least I hope it doesn’t get worse than this.

Had a good experience with this place. They fixed my iPhone screen. I went home and something came loose inside it, he said it had been dropped in past and taking the screen off logged the item loose.(lol) I came back and they fixed it without any problems. Works great. Very professional and fast.

After a visit with my son, I laid my iPhone on top of my car to change into a pair of flip flops. Afterwards, I jumped in and proceeded to drive away and heard my beloved phone flying from the car onto the road. I knew it wasn’t going to be pretty and as I suspected the screen was shattered. Thinking I had insurance on the darn thing, I went to Verizon and was informed that I have my daughter’s phone insured… not mine. The representative at Verizon then advised that I take it next door to see if they could possibly fix it for me. After a look of disbelief, he reassured me that although he had never seen a phone as badly damaged as mine, they could possibly fix it. Just my luck the place was closed. I then remembered this little store located in my grocery store’s plaza on San Jose, and thought I would give them a try. I walked in and the guy behind the counter took a look at my phone and advised that they could fix it. He told me it would take approximately an hour and gave me an estimate. I left my daughter’s cell number, headed next door to do some grocery shopping and returned an hour later. After what may have been an additional 10 minutes (not complaining at all considering what they were working with), the guy came out with my phone and it looked as if nothing had ever happened to it. WOW was all I could say!
Ifix and Cell saved me a ton of money! Before visiting this location, I had contemplated purchasing a new phone which was not going to be cheap. That idea made me really sick considering my contract is up in December and I am eligible for an upgraded iPhone. I would suggest this place to anyone who has a cracked/​broken phone. My total cost for the repair? $ 73.83 was all it cost! I learned that they also fix computers and I will be taking mine in real soon.

I had a pretty good experience at I fix & cell. They fixed my I-​Phones broken screen in the time frame that they said that they would. The man at the counter was nice specially when he told my hundred dollars. Oh well you need what you need when you need it. I needed and they did so I paid.

I had a good experience here! I had my ipad screen replaced. The first screen actually didn’t work (there was a ‘dead spot’ on the screen) but they were wonderful about working with me to get it fixed right away. No hassles, no problem. My iPad works great and I’m happy.

My friend took my phone in on Sunday 6÷1÷14. They said I need a new charge port. The price was $ 49. I brought it back on Wednesday evening to have it fixed. The man took the back off the phone and asked if we had bought the battery there. The answer was no. He said he wanted to test the battery. The said the battery was bad. I said the phone works with that battery. It just does not charge. The man said it would be $ 69. My friend was there and said «That is not what you told me on Sunday.» «It was $ 49.» He then shuffled around and had a disgusted look on his face. Then ask for my information. He said he would call me when it was ready. I never got a call. I came back in on Thursday afternoon and he said they could not fix it. He said it was not repairable. Today 6÷6÷14 I took it to 10,000 Cell phones on Normandy Blvd. It was ready and working in just over an hour for $ 55 with a 30 day warranty. I don’t tell people were to do business, but If I were you I would steer clear of this place.

I went to here this past Sunday to have my phone repaired, the first screen they put on my phone was bad and went dead in just 5 minutes after getting the phone back. They then replaced the screen again but this time all of my photos were missing. I took the phone to Apple and they stated they corrupted something in the phone during the reboot process and I need a new phone and hopefully I will be able to recover my photos from the iCloud. I called the store to advise them of this and spoke with a very rude women who hung up on me a few times before I was finally able to speak with the owner «David» who suggested I come into the store and sign in on one of their Apple products and if that was the issue we will discuss what they can do for me then. At this point, I WOULD NOT RECOMMEND ANYONE GETTING THEIR PHONE FIXED HERE. If something changes I will update this post.