Enterprise Rent-A-Car

The Enterprise on Cassett Avenue is a pleasant surprise. It looks like a small location but they have a ton of vehicles there half the time there’s so many they can’t even fit them all on the lot. I think maybe they must do a lot of work for the insurance companies out of that location.
When you walk in the door all the employees are smiling and friendly. This is the difference between a location like this and an airport location. Most of the time when you go to an airport rental car location the people are pleasant but not really friendly and appear to be annoyed or overworked or tired but at this location people are smiling happy and so accommodating.
I don’t know if they advertise it but they price match the rates from the other locations and thank God for not having to drive all the way to the airport to pick up a rental car. They even have this deal where they’ll come pick you up where you are and bring you to the place to rent your car if you need to. Or use that once or twice but because I have a friend who owns the strip mall next door I just drive there and leave my car most of the time. If you need a car at the last minute, they can always manage to get one and if you want to special car for some reason they can get that too. This week I was going to Orlando for seminar and I was going to rent a Lincoln MK Z from Avis at the airport which requires a 25 to 30 minute drive to the airport to pick it up. When I contacted the manager Quincy over at the enterprise he was happy to match the price and had different kind of selection of cars and I ended up getting a Camaro convertible of all things. Not anything I would normally have picked off the rack but wow it’s pretty fun. My conference was over Sunday and I call Monday to see if I can keep it for a few extra hours so I can take the top down and go to lunch and they were happy to oblige. I have to say I’ve had the frequent user corporate card at Avis for over 25 years and I’ve always been happy with them however enterprise is going to be my new home for renting cars in Jacksonville.

I needed a rental car while mine was in the body shop. Enterprise promptly picked me up at the shop and got me on my way. They were courteous and professional throughout the process. The vehicle I rented was a 2015 Chevy Suburban and it was awesome. It was spotless when I received it and it still smelled new! When I dropped it off I received the same treatment.

One. Do not hit on me when I come into your place of business. This is extremely unprofessional.
Two. After saying you will waive certain fees do not then later over charge me.
Three. When giving me a car do not put it through the car wash so I don’t notice tiny scuffs that I then will have to pay $ 275 to fix them.
Four. When I call to correct the over charge do not say to me «Let me be clear with you.» Or «This one time I will fix it.»
Enterprise is great. This location is awful.

The A/​C in my Acura is temperamental and we had to go down to Orlando to pick up my cousin at the airport. We decided on a rental for better mileage and a cooler ride. Our representative, Tweetie, was super sweet and efficient! She was totally patient and really accommodated us and we were out of there in less than half an hour with a 2014 White 4 Door Toyota Corolla. She was fantastic and got us a great car! So friendly and professional! Great energy and super staff. I highly recommend this location! 5 STARS!!!