Compass Self Storage

Facilities are fine and staff is nice, but these guys raise your rent every six months. I called to negotiate back down to my original rate seeing as I have never been a problem tenant, and always paid on time, they told me to go pound pavement. DO NOT USE THIS COMPANY. BAIT AND SWITCH.

I went there to pick up a Uhaul with a reservation at 10am Sunday morning. I showed up around 9:50 and they do not open till 10am. Around 10:03 I walked around back through an open gate to see if anyone was there. As I needed to move a lot of things that day, I was getting frustrated that there still was no one there. A car finally pulled up around 10:05 while I was walking back from around the gate, the woman in the car, wearing a compass self storage shirt says in an unpleasant voice «Can I help you?». As if we were trespassing or something. I told her we had a reservation for a uhaul at 10am. She proceeded to say «It’s not 10am yet». I replied yes it is and she replies «Hardly.». I could not believe the way the woman replied to me, it’s like I was talking to a child. She was extremey unprofessional and rude. Finally she opened the front door and allowed us in. As we are processing the uhaul paperwork, she proceeds to explain how she had been off work for 2 days and that this was the last place she wanted to be at on Sunday morning at 10am. She continued making different comments about how inconvenient it was that she was there so early on Sunday. She also explained that if I left any mess in the truck she would charge me $ 25 to clean the truck, she specifically said «I don’t clean up after people, if you don’t sweep the truck we will charge you $ 25». Next time I will take my business somewhere else, I couldn’t believe how rude this woman was to me.

Dennis was extremely helpful! A+ service! Very happy customer!

After originally being very pleased with this place I’ve realized its not all that great. Buyer beware they wait until you move your things in & then raise your rates consistently. Hoping you won’t take the exhausting steps to move out. I called and management was rude offering no reason for the up charged fees & said they don’t warn customers be they can go up at anytime for any amount. WARNING BAD BUSINESS!!!