Community First Credit Union of Florida

community first credit union sucks they sent me a duplicate card for the one expiring and so at midnight I had no money not knowing that the cards was going to expire and after 45 min on the phone today they tell me its going to cost me $ 75 to mail it to me officially switching banks Monday morning. Being broke out of town and on a date with no money to start the year thanks a lot community first but then you tell me its going to cost me money to fix your fu** up what kind of customer services is that.

Has horrible customer service! They allowed me to overdraft my account (with no noticed or phone call only a letter they send DAYS after) and then told me I intentionally overdrafted. It was an oversight that I immediately corrected and they blamed me and took no accountability for it! Was yelled at by one «member associate» and made out to be a horrible mother by a MANAGER! They took no responsibly for this problem but told me to fax in paperwork showing that I didn’t do the charges!!! Wtf?! I will be closing my account ASAP!

It was last Monday, July 21. I had the worst experience ever on the phone with Community First Credit Union Of Florida. I have been trying for 2 weeks prior to get the balance of my credit card because it is getting close to being paid off. I have received 3 different answers. I have also received three answers of when my payments have started. Two people said in January, one person said in December. So I left a message on a voicemail explaining my situation and that I was getting a little frustrated about the run around. I was calm, but 2 weeks into it I was hoping to just get a call back soon.
When I received the call back it was from over draft specialist Frida Gamble who just said hello. The phone went silent. As if she didn’t even want to talk to me. I then said, «I am trying to figure out what is going on with my credit account.» She said, «What do you need?» Her tone was as if she didn’t care and she wasn’t going to help me on her time. I then said, «Can we go through each month I paid, because I am getting different reports from you guys and I want to make sure all payments are there cause I don’t get a receipt.» She said, «That will take too long.» She wouldn’t verify each payment after me for 2 weeks of spending 5 hours just trying to get an answer. I asked her again. She said no. She really wanted to get off the phone and didn’t care about my needs. Her attitude was unheard of in customer service and I hope they recorded the conversation and management can take a serious look at who they are hiring. I know the computer in front of her easily could pull everything up. I ended the call asking for her name and position. HORRIBLE CUSTOMER PHONE SERVICE.
With that said I have had great experience when I was a student at the UNF Branch. Everyone there was very accommodating and helping. I don’t recommend this branch for anyone who moves away from Jacksonville because you will be stuck having to talk to people like Frida Gamble and still be sitting here four days later not knowing what your credit card balance is.

I’ve been a member of CFCU for ~16 years (though I guess it was ECCU then) and have no complaints (aside from a rude teller at the downtown brand during a span of time). Any issue that arises is focused on immediately and handled very well.
It’s extremely important to me to be involved closely with my finances and CFCU is definitely a communicative and supportive credit union. I would recommended it to anyone.

I am a firm believer in credit unions in general, but Community First has been really great for myself, and now my husband, in particular. You just can’t get their kind of service from a big chain bank, and you’ll pay more for it, as well. I’ve dealth with them on a number of things at this point [financed a car, taken out a credit card, opened my first even bank account that I still use to this day] and they are always easy to work with.
What really amazes me about Community First is that they are so personal. While not all the teller’s remember my name exactly, some do by now and I don’t even go into the lobby that often. Try getting that at a bank. I think this just goes to show the level of care they have, and you get the feeling you’re a person to them, not just a number.
I’ve really never been happier with anyone, and I couldn’t be dragged back to some of the banks I’ve used before. I would recommend these guys to anyone and don’t think I’ll ever leave.