Claude Nolan Cadillac

Claude Nolan is the Best!
Mr. Sheffield the Claude Nolan service manager went above and beyond to make sure my car was fixed before I went on vacation. I will definitely be referring the dealership to all my friends and family.

Jerry Eastwood is one of many service department employees that has taken care of my car service ever since I leased my 2013 ATS back in September 2013. He stands out in my mind because every time I see him, he’s happy and in a good mood. That makes him really pleasant to work with. I have had many great experiences with the entire dealership and because of that, I recommend Claude Nolan to anyone who mentions they are looking for a new vehicle. Some of the things I mention to people are:
1. I can always schedule appointments to drop off my vehicle for service in the morning on my way to work when it’s most convenient for me.
2. I always have a loaner reserved while the work is being done on my car so that I don’t have to wait at the dealership.
3. Someone always greets me quickly when I pull into the service department so I don’t have to wait.
4. I am notified as soon as my car is ready to be picked up and encouraged to stop by after work because they are open until 6pm.
5. They usually detail my car so it’s clean when I pick it up.
The Claude Nolan dealership rocks! I am very grateful for their attention to customer service.

This could turn into a really big review. My wife and I stopped without much thought that we would be buying a new car. Then we were lucky enough to get Brian Stream to greet us. (There is a difference at being GREETED) We presented Brian with 2 challenges. First find us a car we wanted and then the tough one, we had a vintage Corvette to trade.
Well the first challenge was a snap, how do you look at a SRX and not want to have it? Then Brian spent all the time needed to explain CUE.
Second challenge was a little harder but 3 days later Brian called with the good news, they wanted the Vett. now enters Pete Riera. Not only did he get us great financing but he told us about «XZILON which after his description of the product we of course now thank goodness have it on our new car thanks to an outstanding service department that made me feel like a VIP and finished the job right on time. So in summary GO to Claude Nolan Cadillac, ask for BRIAN STREAM and enjoy the experience. John R

My time at this dealership was so excellent I have never been to a car dealer where the people at the car dealer was on time and will work for you to the end and I mean to the end. BRAIN STREAM THANK YOU FOR HELPING MY HUSBAND OUT. YOU ROCK BRAIN!!! And the guys in the finance department you Super Rock !!! Thank you so much… This is a 5 star dealership.

This by far the Best dealership in town, I wasn’t here to buy, but I was here to get my 02 Deville serviced. I was waiting to get pick by my wife and ran into a guy named Bob Porter, a salesman. This man is automobile history on two legs. It’s to much to get into, very fine people here at this dealership. It’s a reason they been in business this long. Grand experience!

I’ve honestly never had a good experience here. I bought my Cadillac in St. Augustine, serviced it in Orlando, and both dealerships were MUCH more helpful. If Claude Nolan wasn’t the closest option by far, I wouldn’t use them. The people who work there never smile, and the cashiers seem like they hate their jobs. After spending $ 2000 on repairs, my car was returned to me unwashed, not vacuumed, and with grease on my leather seats. The positive thing I can say is the new service writers are a step in the right direction.

Avoid this place at all costs. I had the «pleasure» of dealing with Gerry Eastwood in the service department, and will never return here for service again.
After requesting some minor work to be completed including an estimate for new rubber trim, and to replace broken speakers amongst other things, I was advised via my invoice that I was being billed for the technician incorrectly diagnosing my blown speaker (how’s that possible ?) and for the technician writing up and estimate for new rubber trim. As a former service writer I can tell you that there is nothing in the books that advise a tech to bill to these costs, yet Gerry was adamant that I pay the incorrectly diagnosed diagnostic and for an estimate, two big no nos to any service writer not looking to nickle and dime. Will never recommend or return here again as I advised Gerry, to which in assuming is prefect lot fine given he received his money.

Came here to look at a car today, the staff was very courteous and friendly as well as professional.

Great service. Claude Nolan Cadillac’s quality of service far exceeds that of any other dealership in the market.

Great experience at Claude Nolan Cadillac. Bought myself a new ride and had a first class day. So very well treated by my sales person who was very helpful and smart. Management was cool helping me get all the goodies from GM and the closing meeting was professional. Had a super
experience.

Worst service experience I have ever had. I dropped my car off at 10am Thursday morning and didnt even get a call that you would be keeping it overnight. I will NEVER bring my car back to your dealership for service. Also once I got the car back, services that show performed on the receipt weren’t even done. Car didnt even get a complimentary wash and vac it was listed as «Deleted services» on my receipt.