CARSTAR Auto Body Repair Experts

I had a minor bump with another car in the Publix parking lot in the fall, not big enough to claim on my insurance. Coupled with a self induced side scrape, it was time to get the work done.
I pointed out the bumper and the scrape on the passenger rear wheel well, and I was told that was included in the estimate. Why would I think
Now, it’s a challenge to arrange for a rental car, the drop off your car for especially when you need your car daily.
I was called late in the afternoon of the 3^rd day, and could not make the pick up time prior to 5pm on such short notice. This meant I had to extend my rental by a day, as well, and coordinate pick up early in the day. It would have been helpful if they had called me earlier in the day with a heads up, or call me to ask about the scrape part, since it turns out that was NOT part of the original estimate.
This explains the other estimate I had that was about $ 400 more, however, since I was told the scrape was part of the estimate, I thought the second estimate was way off.
Be smart, be specific, and make sure they put on paper what they say with their words.
Or, find another place that doesn’t practice poor customer service, and bait and switch.