BJ’s Brewhouse

First of all, I’d start off by saying that the food was great. The menu was very descriptive and included a lot of pictures and choices. They have a great beer selection as well. BUT the service was horrible… the place wasn’t packed, there were only 3 tables outside so i dont thibk they were overworked or that the kitchen was busy… Our server came to our table and her white shirt was disgusting and stained along with the apron. Maybe she had been working all day but it looked like she just doesn’t wash her clothes. We ordered appetizers right away (calamari and avacado egg rolls) we waited about 10 minutes to order our dinners… after 20 minutes with just drinks, our appetizers were put on the table by food runners. All we had were little plates. NO UTENSILS OR NAPKINS. We started to eat anyway and within less than 5 minutes our entrees came out by the food runners… we hadn’t even made a dent in the appetizers. Yet still no utensils or napkins… so we asked the food runner for utensils and napkins and to send a manager since there was still no sign of our server. Manager comes with the server and we explained what happened. All we wanted was utensils so we could eat! I had just moved to the area yesterday and wanted to go out to eat with my parents. Although the food was amazing, bad service can ruin your entire experience…