AFC Urgent Care

UPDATE: My primary care doctor was quite pleased with how my leg was handled, and felt that the stitches healed nicely. I have a small scar, but that is to be expected. No infection, no pain, no issues. I recommend Dr. Gatta and AFC Urgent Care if you find yourself in a bind and need medical attention during off hours.

I have never been so mistreated or embarrassed in my entire life. The doctor (Dr. Grata, I think, I don’t know for sure because he didn’t even introduce himself) barely even looked at me. I have a fever, swollen throat, stiff neck, and a lump next to my throat. As soon as he walked in the door the first thing he said «You have awful acne.» Since I look at myself everyday, this I already know. The entire time he was in the room all he talked about was how terrible my acne/​skin was and that there’s medicine for it and treatments. This again, I already know. I’m already doing the best I can to treat it. He took a too quick look at my throat and ears. Didn’t even feel my throat. Cancelled my strep swab. And prescribed me antibiotics for my acne. I’ve had acne, even worse than it is now, and it has never once cause me any of this trouble. As I was leaving, the doctor then showed up and simply handed me a packet on how to treat acne and swollen lymph nodes and left. I would’ve appreciated and paid for the option to have had a strep test, just to make sure. I was also concerned I had mumps. It seriously makes me wonder if I had had CLEAR skin if he would’ve actually taken care of me. Thought I’d share my experience, I’ll never go there again. It’s not even about if the meds work, but about his bedside manner. I’ve never been so humiliated.
I guess since I have to put one star that star goes to the lovely nurse and the sweet lady at the front. They were both very nice and professional. This is all about the doctor.

I have come here several times with my kids on weekends & week nights when their regular dr is closed (because that’s usually when things happen with my kids.) Everyone in the office is super friendly. They got us right in and out, even gave me some samples to avoid a trip to the pharmacy. Very positive experience. I will definitely return!

One of the worst urgent care I’ve experienced. The first time about 5 months ago I went in for a drug screening, the lady told me to wait a few minutes and it turned into 1.5 hours just to pee in a cup. When I for back there they weren’t even busy. Yesterday they closed early without notice so today we called 2 times in advance and were told 6pm we get here at 5:20 and they had a sign on the door saying they close at 5:30. I’m not sure if everyone that works there notices a sign on the door or if they don’t know when they get off but I wish they would move a little faster and provide correct information.

Work comp Injury got bite by a frickin Spider. The young lady who answered the phone continued to have an unconnected conversation with someone in the office while i was on the phone. Having been in Customer Service for years DO NOT ANSWER THE PHONE if you are not prepared to provide your full attention to the customer and then after she finished her conversation and returned to me started to say my Phone was breaking up, true or not «Do you or Do you NOT want to talk to me?» she said I do I need directions to your place I dispise Atlantic near the intercostal the signage is terrible on the little plazas and trying to id anything is tough.
WhenI checked in the process went pretty fast and the Doctor like all Dotors barely touched me before he wrote an RX for antibiotics and ointment, he was very friendly.
I would go back for the Doc and the young adies I dealt with when i got there were good at what they did.

I have brought several people here over the past 18 months and once they did some medicolegal paperwork for me after a skin test for a job employment opportunity.
Each experience is different. I depends on so many factors. There is a call-​ahead service (you can make an «appointment» on line) but it by definition cannot be fixed, so how long my friends and I have waited has been luck of the draw and depends on what’s going in the community. Given the number of tasks they offer — and do well — it’s not hard to accept there may be a wait. For me, personally, I feel I can tell when people are working and when they are not– even if the work takes time — and I’ve never once seen this staff «not working». the main hold-​up for any given individual is that if you want to use your insurance, there has to be some kind of call or online capacity OF THE INSURANCE COMPANY– to verify coverage, etc., quickly. That’s true anyplace you go. I’ve stood behind people who have no idea what their responsibility is as covered people. Don’t make a fuss, people! It is WAY EASIER, way more pleasant, and way quicker than any ER. The only way to be seen faster is in a private practice office where you’re known. Personally, I pay for service myself.
I have consistently found the staff diligent, thorough, pleasant, and caring, medical or financial. One point the several doctors bring up is that a patient you don’t know has to be viewed a little different than one you do know. (that’s even more true in a declared «emergency»). Not to mention that standards have to be met — these things take time. Don’t slow me down!
Some of these doctors — they rotate, most are family doc’s — are so good that I wish they could see primary care patients ongoing, but that’s not what this place does. These are not nurse practioners or Physician Assistancts.
They go a little out of the way to provide some teaching — what’s important, what’s not, and some prevention — as time allows.
The waiting room is updated storefront, the neighborhood is upscale and clean, and the main roads are easy to find.
If I never find a place that does it better, I’ll update to a 5star. None yet, and between family and friends I’ve been to several — too many!

Compassion, talent and above and beyond service at its finest! Dr. Prokes, Sherry and smiling Anthony set Doctors Express apart from the rush and impersonality of far too many other medical providers. After going to a GP and a Specialist in my area of concern, I was still suffering and panicked I was doomed. Taking advantage of their evening hours I came in after work. Instantly, Anthony and Shelly put me at ease. Sherry went through my symptoms and history, herself offering not just medical training, but also personal experiences, instantly making me feel like I was talking with family. When Dr. Prokes came to perform the examination he took the time to research each possibility, even the rarest, and determine the most advanced, up to date methods of treatment. His research and examination lead to a new potential problem source as well as a more modern, AND EFFECTIVE treatment plan. I am so impressed with this office that I plan to continue my treatment under their care and will bring any concern I have here first.
****The quality of a professional is measured by their skill and effectiveness, to which this team has excelled at achieving. I HIGHLY RECOMMEND Doctors Express, particularly this team, not only if you have an urgent emergency, but also if you need quality care urgently!!!******

I have had a couple of good experiences here! The staff is really friendly and they try to get you in and out as fast as they can. Which is saying something considering not all of the clientele here are as, um, friendly as they could be.
They do keep some basic medications on hand which is nice so that you don’t have to make a second stop at a pharmacy when you are feeling yucky.