Watson Quality Ford

Their service department is slow, and very seldom will return a phone call! They generally seem to take your business and time for granted, at least in the service department. The parts department is great, but this is on the service department. Do yourself a favor, and go to another dealership, if you must, for service or warranty issues!

This is a review for the service department as I have not had any interaction with the sales staff.
I’m never a huge fan of going to a car dealer for service as they generally charge more than most independent garages out there. I do believe they are worthwhile going to if you have an electrical problem as they have tools that only a few independent guys have. I usually feel they are able to better diagnose a problem. I have, at times, gone to a dealer to get the diagnosis and then gone to my preferred guys to get it fixed or do it myself. SO, with that said, I took my car here as 1) it is a Ford and 2) it had some very strange electrical issues. The service guy was really nice, very upfront on pricing, and very, very clear about what would and would not be done. He called me when there was something additional needed and had my car ready for me when he said it would be ready. Clear communication is always much appreciated.