Mother Lode Appliance

I recently purchased a washer and dryer from Mother Lode. They had good prices compared to the other local stores. They offer free delivery, set up, and hoses. About 1 month of using my new washing machine, I was unhappy with the performance. I sent in to talk to Glen about what could be done. Without a bit of protest he told me to pick out another washer. I upgraded to a commercial grade washer. I paid the difference and he picked up the old one, delivered and set up the new one for free. I was really impressed with that kind of customer service. My refrigerator is nearly 20 years old, I will definitely be purchasing a replacement from Mother Lode when the time comes.

I have had nothing but great experiences with Motherlode Appliances. Glenn is knowledgeable and very helpful in recommending the right product without trying to up-​sell more than appropriate. We bought high-​end kitchen and laundry equipment from him and have been very happy with all the machines.

Have purchased every new appliance from them for over 10 years. Sales go perfectly, it’s the repairs that go south. Had been scheduled, and even received a reminder phone call. No repair person shows up, no calls. Promised an alternate repair date 5 days later. This time no call & no show. 1 week after original appointment did receive a call from their repair man to try and fit me in that day. I had had it repaired for ¹⁄₃ the quoted price the morning after the original scheduled appointment but did not think they deserved the courtesy of a phone call to cancel request for repair.

We have purchased several appliances from Glen and Yolanda. Great service at competitive pricing, and after sales support blows away large retailers.

This is not an appliance store. Yes it sounds great that he has a local service guy and I think he’ll come out for nothing if there is a problem. But if you want to live the American dream and buy all new appliances, then this is not the place. His inventory all fell off a truck, so literally, he doesn’t carry lines, and it all has dents. This might be fine for some mountain folk but not for me. I went in there and told him to do the shopping for me and that I was prepared to spend money and he never called me back. I wound up spending many thousands of dollars on all matching stuff at a big box store. I guess he doesn’t want that sort of business. So if you’re poor and you just need a dryer or something go to him. But don’t expect that this is a full service appliance store.

I like to support independent business and expect good service from them and went to Mother Lode Appliance when we needed a new reefer. After 2 ½ years, the reefer quit working. We own a seasonal business, were short handed, and we were right smack in the middle of the season when the reefer quit. We called MLA hoping to get some repair service on a Monday or either early or late on another weekday so we wouldn’t have to make the 1 hour round trip during the middle of the day (our busiest time) to meet the repair person and this was explained to MLA. This was Yolanda’s response, talking as slow as humanly possible to still understand:
Weeee oooonllllllyyyyy gooooo toooo Caaaalllaaaaaaveeerrraaaaas Cooouuuunntyyyyy oooooonnnnn Thuuuuursdaaaaayssss. Aaaannnnnnd weeeee caaaaannnn’t geeeet theeerrrrre eeeeeaaaarrrrlyyyyy beeeeecaaaaasssseee weeeee doooon’t staaaaarrrrrt uuuuuuuntiiiiil niiinnnne aaaaaaannnd caaaaan’t ccommmmmme laaaateeeer beeeeecaaaaauuuuse weeeeee clooooooosee aaaaaat fiiiiiiiive.
The heck with Yolanda. I will never patronize Mother Lode Appliance again. One phone call to Middleton’s in Angels Camp referred me to Foothill Appliance and I had an appointment on our terms in three minutes, quicker than it took Yolanda to say she wasn’t going to help us out on our requested timing at all.
.

Great Service. Glen gave us a better price than the box stores and the delivery and installation was great. There was zero sales pressure or gimmicks used to make a sale.
Even though there was extra challenges, parts and time needed to install our dishwasher there wasn’t even a mention of added cost. Very professional installer.
This will be the only place I shop going forward. Thanks Glen!

We are just moving to this area and a neighbor recommended Mother Lode Appliance when I said we needed a new dishwasher. We had already shopped at Lowe’s and online, so we went to Mother Lode to compare prices. Not only did Glenn beat everyone’s prices, he was very helpful and courteous. We had them deliver the dishwasher and they were right on time. Glenn even set up most of the installation on the dishwasher even though we were doing the install ourselves! I would absolutely recommend Mother Lode Appliance and will be shoping there in the future for any other appliances we may need!

We have been buying our appliances at Mother Lode Appliance for 17 years, and we would not go anyplace else. Their selection is excellent, their prices are competitive with the big chain stores, Glen knows his products and the service is cheerful and good. Places like Mother Lode Appliance are what make small-​town living so delightful.

My experience with this company was top notch, and I will definitely be purchasing appliances here in the future. I bought a Whirlpool dishwasher through them, and the entire purchase was arranged over the phone without my having to go in. I did a bunch of research on consumer reports, selected my preferred model, researched prices online, discussed the pros and cons of various similar models with the owner, and he made me a fair offer right away with no high pressure tactics or b.s. Delivery and installation 15 miles away was very reasonable at $ 99. The installer called the day before to say he will likely be late, and we selected a different 2-​hour window in advance. He arrived on schedule the next day and was extremely professional and competent. The dishwasher is excellent – no problems whatsoever. The most impressive thing about this company, however, was their willingness to come over right away and free of charge to check the dishwasher when I was notified by my water company about leak which turned out to be completely coincidental a coincidental plumbing leak (ultimately located outside underground with no relation whatsoever to the dishwasher).
This company goes above and beyond. I cannot recommend them enough.

When we moved up here our wall unit oven was broken and Glen was awesome in finding us just the one to fit and gave it to us at an amazing price then A few months ago my husband and I needed a washer and dryer so we went to Motherlode and Glen was so nice he helped us pick the perfect set and and again gave it to us at an excellent price and had it delivered and set up at our house not to mention the warranty you get just for buying from them! I would recommend Motherlode to anyone, last night we realized our fridge is broken so looks like we will be on our way there today! Kuddos to Glen, his wife, and the entire staff there at motherlode you guys are great!!! You guys have a very friendly enviornment I love coming in and seeing your puppies too!