Enterprise Rent-A-Car

I always rent from enterprise and their always on point with every thing. I rent for almost a three week period in Jackson, MS they wouldn’t give me a military discount when I stand in the beginning I was military and asked him they applied it to my bill after I returned the car they said it was to late and there was nothing they could do. They would have got a five start but that was bad customer service in my book.

They were simply wonderful. We got to Jackson late — 10:30 pm – I had reserved a Standard sedan although I really wanted a larger car for trip with two 6 ft plus grandsons. The sedan was not available and we got a Chrysler Van with 13,000 miles on it – new!!! My grandson– 25 — drove it all over MS and Alabama on our trip. When we turned it in, they were helpful and courteous. Also, the price I had in the reservation was almost $ 100 more than the price they charged me. My lucky, lucky day. I’ve used Enterprised for years and always had good luck, but this was truly wonderful!

While on vacation my family and I were involved in a car accident, we contacted the rental company and we were told we had to find our on way to the airport to get a new car. We were on the side of the ride for 3.5 hours with two crying kids, and we had to be at the airport before they closed at 11 p.m. So needless to say we didn’t make it. No help at all. The rental company told us a tow truck was coming and it did not, finally someone else (tow truck driver) stopped to check on us because he said he seen us sitting a few hours ago, and he helped us get to a hotel. So the next morning we get to the airport and they don’t have a vehicle large enough for us, although the night before they said they did.

My experiences with Enterprise have always been excellent, except my most recent at the Jackson airport. I was traveling for business and always make a reservation in advance. Due to a delay, I had missed my connecting flight. I called the Jackson Enterprise in advance to let them know that I would be arriving six hours later than noted on my reservation. The girl who took my call said that I would have any trouble receiving a vehicle. I arrive to the desk after a long day of travel to hear that they are currently out of vehicles, but should be receiving one shortly. This is after the fact that I have given then my credit card to be charged (an incorrect amount) and signed paper work. To me this is a little irritating as I would have simply used another company to get in and out.
Eventually the «manager» hands me keys and tells me to go to lot 9. I walk outside only to find a mini van when my reservation clearly requested an SUV. Again, I felt disrespected as no one clarified that I would be receiving a different vehicle than what was listed within my reservation. It was clear that I simply received whatever was available and they felt that was «good enough». I weighed my options of going back to the front desk to deal with the employees who clearly could care less about me or my experience with their company, and wasting even more time. I decided to take the vehicle and get the hell out of there.
My advice to anyone traveling through Jackson airport would be to pick a DIFFERENT rental agency if possible. My experiences else where with Enterprise have been the total opposite of this. The employees are always helpful and efficient, with a high level of customer service.

I rented a car one way, from Jackson, MS to Starkville, MS. In Jackson at the airport counter, the gentleman was competent and pleasant. I had rented a standard SUV, but was offered an Impala instead. I didn’t mind, but there was no offer to discount my rental. I was told if there were any issues to speak with «Lee in the booth,» in the garage where the fleet was parked. Much to my dismay, the Impala had unbearable residual smoke odors. «Lee in the booth» had evidently gone for the night, so no service personnel were available. I opted to drive it, because it was 11:30 at night, and I had a two hour drive. Upon returning the car at the Starkville branch, it took 20 minutes, as the staff seemed short-​handed. I also asked for a discount because of the smoke odors. The staff in Starkville could not do that since I rented in Jackson, so they called the Jackson branch. I was told the manager there would call me to discuss, but I have not yet heard from her. Very disappointing experience, all around.

although i had a car reserved for the time my plane landed when i got to the counter they didn’t have any cars (and didn’t upgrade me to an suv that was ready). i had to wait about 15 minutes for them to bring up cars (others were waiting also). wont rent from enterprise or hertz in jackson again. should have went with national!!!

I rent cars at least 5 – 10 times a year from the Jackson, MS airport location. Naturally some experiences are better than others but this experience was by far the worst. The only thing that made up for it was the young lady working on both Saturday (when I picked up) and Sunday (when I returned the vehicle).
Sequence of events:
Originally reserved a rental through Payless via Hotwire but when I arrived, the attendant said I needed a bill to prove my residence and she couldn’t rent to me otherwise. This was NOT in the Hotwire terms and no one from Payless contacted me ahead of time to tell me I needed a bill. Also, I had JUST rented a vehicle thru Hotwire in the Seattle the previous week and didn’t have that issue so it was weird. Back on subject, I had to cancel that reservation and request a care through Enterprise via Hotwire immediately and recieved a great rate at $ 10 bucks a day but after airport fees $ 21.00 total. No probs
The young lady was handling a customer service issue for someone else very professionally and simultaneously assisted me getting my rental. It was quite impressive actually.
I got to the garage to get the car, did a video inspection of the outside of the car (as I usually do). The car windows were down but I didn’t think much of it. The car was practically spotless on the outside except for a couple of scratches — it was a white Dodge Dart — which I noted in the video and also had the attendant provide me a receipt of noted «damages»
Running a little behind schedule, I had to get going. Bag on the back seat and I was off. By the time I made it out of the very dark garage and out of the airport, I’m starting to recognize why the windows were down. The SMELL in the car was HIDEOUS. It smelled like old moldy houses and faint cigarette smoke — if you’re not a smoker, then you understand how offensive that is. I couldn’t turn around at this point cause again I’m behind schedule and I had to go.
The car rode horribly. My wrist hurt trying to hold it steady — I think that may be typical of Dodge vehicles — could be wrong on that. My purse was in the passenger seat so I grab it to get my phone charger out and I saw a hole in the front seat — I didn’t notice it before so all I could think about was being charged for something I didn’t do. Moving on.
Arrived at my destination 3 hours later and grabbed my bag off the back seat and noticed that the interior of the car in the back was FILTHY. Looked like dust and dog hair was everywhere. I was mad because my luggage is sitting on top of this crap. Luckily I was meeting a friend for the day and we rode around in her car because the rental was too unpleasant to drive around. So between the smells and the filth of the vehicle, I was truly disappointed in the experience. But that’s not all. SIGH.
Returned the next day at 11:45. My return time was 11:30. So I was 15 minutes behind time. Most agency allow a 30 minute to an hour grace. The attendant, a male, sat in his booth for about 10 minutes before even coming out to meet me and other customers that had been waiting before me. There were 2 people before me. The average check out time is about 3 – 5 minutes. So by the time he got to me it was 11:55. I was charged $ 8 additional dollars. Keep in mind, my own car in parked in the garage and the longer it takes me to get to it the more I have to pay overages there too. Because I walked off before noticing the $ 8 bucks, I had to come back and talk to the attendant but he was helping other folks. I waited there waiting on him but more people kept coming. So I went inside and luckily the same lady that checked me out was there (handling another customer service issue with the police to assist — apparently lots of people get pissed off with Enterprise). By the time she got to me, I asked for the explanation for the charge and longer story short, she graciously ended up removing the fee. Very professional young lady. It’s not her fault, but I do blame the attendant cause he clearly entered the wrong return time. Because I had to resolve the matter, I knew I’d have to pay for the 1^st hour after my return for the parking but I ended up being 1 hr and 7 minutes late leaving the airport garage and was charged and extra $ 6 bucks. And while the little fees aren’t going to cause me hard ache in the long run, it’s principal and service that has been tainted…
Sorry so long but between Payless rental car company and Enterprise, it really did cause me enough angst that I won’t like rent from either companies directly or even choose them as an optional rental car company again.

Awesome service and always have cars available as a frequent traveler from out of state… Shawn Portis has made my rental experience pleasant going above any beyond in quality customer service!

27 June 2015 and its 0703 and worker just arrived and they suppose to open at 7 am. But before they open they need to go check in to the airport as stated by the employee and will be back in 15min. Not only did they arrive late there was no sense of urgency by the employee to open the establishment by the posted working hours. As the employee walked by late and saw several people waiting till opening, the comment was made to drop keys off in the Dropbox and it would be taken care of. You can’t even get to work on time how are anyone suppose to have faith in the drop box system. Which I have used in the past and didn’t work so well (that’s another issue all together). Unfortunately enterprise wasn’t the only car rental company late they all strolled in after opening time. I guess that’s the norm at this airport because I have used Enteprise and other car rental establishments all over the country and this location is something unique.

Picked up the car in a dark garage wedged between two other cars. When I started to walk the car for damage prior to taking the key the reservation agent said «the car has no major body damage». When I dropped the car off the next day low and behold there was a long scratch on the underside of the passenger side door. Not on my watch! But I was charged $ 500 for it!

They say they are open until 8pm. but I dropped off my car and was at the desk at 7:55pm. and they were gone. The problem is that I had to leave the keys in the drop box and then was charged another day rental.