New York Community Bank

I had been a nycb customer since 1999 and just closed my account after a teller (ashley) at this branch passed me a counterfeit $ 100 bill during a withdrawl of one thousand dollars. Upon noticing the bill the next morning, i contacted the bank after 8am and was told there is nothing they would do for me and that it was my problem. Spoke to more employees as the day went on including the branch manager. They continued to squash any notion that it could have been given to me from the bank. They refuse to look at the security footage where the bill would be instantly recognizable due to its poor quality. Look closely at your bills here. I have learned since that it is a common practice of someone passing off a counterfeit bill to place it second in sequence (just under the top bill). I closed my account at the steinway st branch and the bill has been surrendered to the secret service. I am loving my new bank, santander, which has already given me so many more banking options including mobile deposit. Good riddance nycb. I will pray for you ashley.

Always bothering there customers with…
Important Information:
Reminder, the all new NYCB Online is Coming on March 9, 2015.
The week of February 16, 2015, you should have received a letter regarding the upcoming changes to our Online Banking service and the launch of the all new NYCB Online on March 9, 2015. If you have NOT received this mailing, please call our Customer Contact Center at (877) 786‑6560.
Please note the following important details regarding the launch of the all new NYCB Online:
Online Banking service interruption.
*Due to the NYCB Online System Upgrade, our online banking service will be unavailable from 3:00 PM EST on March 6, 2015 through March 8, 2015.
Bill Payments and Internal Transfers.
*Schedule Bill Payment and/​or Internal Transfers or make any changes to your payee information prior to March 6, 2015.
*All of these transactions and your payee information will be converted and processed as scheduled.
Log into the new NYCB Online beginning on March 9, 2015.
*Go to your Online Banking homepage:
.
*Enter your existing Online Banking User ID and your Temporary Passcode (included in the NYCB Online System Upgrade mailing you received the week of ²⁄₁₆.)
*Follow all prompts to successfully access the all new NYCB Online.
Sincerely, NYCB Online Customer Service