Thayer Appliance Center

Ask yourself this: If I could purchase an appliance at a HomeDepot/​Lowes/​Sears where I could likely find a sale or have a coupon — certainly not pay list price — and where that giant retailer would deliver the appliance very soon after purchase, why, then, aim to buy from an outfit that would charge more, take well over a month to obtain and deliver the item, and complicate the potential for after-​the-​sale satisfaction?
If it is because you (like I) hoped to ‘shop small’ or support a local business, then carefully examine how your politics affect your purchasing vs. the need to have something affordable delivered timely and serviced satisfactorily.

I am a landlord and have bought several dozen appliances from Thayer Appliance over the past ten years.
The «pluses» are so numerous when shopping at Thayer that I overlook the rare occasions when things happen a little slowly. Without the buying power afforded the larger, big box stores, it’s occasionally difficult for smaller retailers such as Thayer to get special orders in the store quickly, or to match big box store prices. That’s okay, because more often than not, they do, or come close enough that it makes it worthwhile to shop there. In addition, the folks at Thayer are always trying to bend over backwards to accommodate me, in an environment that simply does not lend itself to the success of a small retailer. I always like a friendly, knowledgeable person with an understanding ear, which is what I get at Thayer (but never at the big box stores). For me, there’s no comparison – I will always shop at Thayer for my appliances.

As the rating states, I’ve experienced better. The sad part is that I’ve experienced better here at Thayer Appliance. I’ve purchased every Washing Machine, Clothes Dryer, Stove/​Oven, Refrigerator and Freezer I’ve ever owned from Thayer. My most recent experience with a clothes dryer purchase has soured my enthusiasm for doing business here. I purchased a new dryer just prior to Thanksgiving 2011. Immediately upon getting it home and installing it, it made horrendous noise. Called the store, and they hooked us up with warranty service who found interior components disassembled. He fixed it, or so he told us, but shortly after he left, the machine sounded louder than ever; banging and clunking as it ran. I was appalled that a bend new, right-​from-​the-​store machine could be such a piece of crap. I called the store owner and told him that I wanted to return the machine. He said that he would take it back, and I arranged to pay the difference and get a Speed Queen dryer. He stated that these dryers were on order, and that they’d be in my the first week of December. He’s never called me or delivered the new dryer. I’m stuck with a piece of noisy garbage. I can get service like this at any big-​box store, or online. I think I’m done shopping here, sadly. I like supporting the local guy, but I can’t keep doing that when I’m getting screwed.