PetSmart

Concerning PRICE MATCHING! :
I purchased a dog toy from this store for nearly $ 20. I thought it seemed too much for 1 toy so I looked up prices on this particular toy online at other businesses. Immediately a Google search showed me at least 15 other stores which supplies this toy at 50% cheaper (AND it wasn’t on sale AND they provided free shipping).
I call the store 24 hours in advance:
— Do you do price matching? — «Yes.»
— Are there any restrictions? — «No.»
— Are you sure? None? — «No restrictions.»
— Can I print a paper as proof of another business’s price and get it price matched? — «Yes, that should be fine.»
Okay great. I drive all the way across town with the toy, printed price, and receipt. The cashier calls over a supervisor for the price matching. Upon being handed the printed price she promptly declines it. I point out that it is a printed price from a real store having 36 locations in the USA and it’s not listed «on sale» or «discounted price». She brings the paper to the manager. Manager declines it. I then also point out that PetCo carries the toy for almost 50% off as well.
The only way to get a price matching is ONLY IF the price match is from a PHYSICAL store located WITHIN Ithaca, NY. NO EXCEPTIONS!
Funny. I called your store 24 hours in advance to confirm a price match guarantee. I returned the toy for my money back.
The manager obviously never went to business school. This is bad business to go back on your word. You’d rather receive $ 0 than to receive $ 12 + tax in exchange for a piece of rubber. Not only that but bad service = a customer spreading negative opinions about the business and the loss of future business from that customer + friends and family avoiding the place too. I’ve never run into a store that has these types of restrictions on a price match. Very disappointing.
On a positive note, the cashiers are always friendly and very helpful. They always go above and beyond to help me find a specific item not in stock or to even help me find a lost cell phone. They should be given more power to accept price matching etc. as they are the face of the business and help keep customers. They’re the only reason I give any stars at all.

I have no idea where all the glorious reviews come from about this store. I’ll tell you about my most recent experience.
I called this morning 5÷27÷2015 around 9:30 a.m. because I wanted to find out if this big store carried a couple of things I needed.
First, a woman by the name of Stephanie answered and hanged up on me, pretending as though she could not hear me.
I tried calling again.
Second time, a guy answered whose name I could barely make out, he also pretended as though he couldn’t hear me and hanged up almost immediately.
Enraged, I called the third time, and Stephanie answered again. She could obviously hear me loud and clear this time, as I mentioned her name at the beginning of the conversation.
This big store that _​seems_​to carry everything did _​not_​have anything I was looking for. So I’m turning online for it (a Fluval filter part). They also do not carry a cat food I wanted to buy (Canidae cat grain free) so I’m turning to Ithaca Pets & Grain (much better alternative. Feel good shopping at a local shop, and get no stupid attitudes and incompetence).
Individual store workers at Petsmart can be occasionally helpful but overall, the store is staffed by a bunch of inexperienced and uncommitted youngish workers. I see no salvation coming to the Corporate America. What a waste of space, this store. I will never even try and waste my time again.
The whole shopping area will be better served as a nature preserve. in the least they should be required to carry solar panels for the city on their rooftop. Have you seen the rooftop of Walmart from Quarry Road in the evening, dotted with round lighting suitable for alien creatures, obviously wasting enormous amount of electricity? I’m hard pressed to find out what are those round light objects are for.
Thumbs down all the way. Will never go back. Won’t even try. Go online or shop at our local Ithaca Pets & Grain. Far more pleasant shopping experience.

My first time at PetSmart was when I was getting ready to bring home a 9-​week-​old puppy. The staff was helpful and, with their assistance I had a crate, a few toys, food, and other necessities. I also got the puppy coupon book, which was very helpful.
One month later, once the pup was out of quarantine, I went back. This time, for training. Justin, the trainer, is fantastic. He was very clear in his explanations and Märchen improved by leaps and bounds. Justin was also patient with some of my more random questions (such as how to get him to tolerate getting his hair brushed). It’s been over a year now and I’m proud to report that the pup still knows the basic commands we learned together in class — sit, stay, lie down, leave it, touch, and watch me.
Of course, there are always new challenges to be conquered and new commands to be learned (if only I could get him to stop begging for food). If I was still in Ithaca, I would have signed up for the intermediate class in a heartbeat!

Nice service, my puppy Godzilla hates grooming but they handled him well. He is a crazy hyper dog though… And Nicole gave me good suggestions to get rid of his anxiety afterwards.

I often go to other stores because THEY have bicycle parking. It’s like this corporation doesn’t know that it is located in Ithaca!

This Petsmart always does a great job grooming my dog — a massively furry Goldendoodle.
The staff is also really nice and helpful — even offering to take back half used food and provide an exchange when I mentioned my dogs did not do well switching to it.
Petsmart, for reasons other than food or grooming, is a huge ripoff in my opinion. I find most everything to be overpriced and try to purchase toys and collars from smaller, non-​chain, shops.
The staff at this Petsmart are wonderful.

Ithaca has three pet stores in the town’s vicinity, not counting vet’s offices and services that sell a small selection of supplies. This being said, I enrolled my American Eskimo puppy at Petsmart for puppy training classes, and made occasional purchases of items I couldn’t find at Ithaca Pet and Grain (the only pet store in Ithaca that doesn’t sell animals).
Although Petsmart stores across the nation are currently under fire for purchasing birds from a Central Florida breeder that were infected with Psittacosis, I have to commend the staff at Ithaca’s Petsmart for their helpfulness, concern, and extraordinary skill in customer service. My puppy trainer, Justin, was amazing and is sorely missed. He had a connection with Evo and with the students and other dogs in class. Justin was extremely engaging and I always looked forward to Monday night’s training class. Even though Evo did extremely well, Justin made sure that we were learning and practicing our tricks.
Evo, his sister Echo, and I felt like celebrities every time we visited the store. The staff got to know us and many of the girls adored Evo. We were enrolled in Intermediate training when we moved, and the store’s manager was wonderful enough to give us store credit so that we could move our class to a Petsmart in Colorado.
I have to admit, no other Petsmart has lived up to the store in Ithaca. Maybe I’m partial, but I wish I could have brought everyone with me. I know Evo misses his friends at the store, and I still miss having fun with the other dogs and Justin in class!