Miracle Nails

Very rushed, my heels were not done and left dry and cracked. I had to pay $ 5 extra dollars for a design on my big to that was supposed to be a heart but was left looking like a blob. After all that I was specifically asked for a tip… will never go again!

While visiting my son at school, I went for pedicure and was underwhelmed. Very little effort put in and felt rushed. Technician cut nails down the sides of the nails, which I have never experienced before and caused pain growing out. The massage was non-​existent, she rubbed cream on my feet and called it a day. The technician could not have looked more disinterested and the entire pedicure took 25 minutes. For $ 25 pedi only, skip it and look to go elsewhere.

Wow. Horrible. First of all, making an appointment here means absolutely nothing. They are totally disorganized and just randomly take people who are waiting in no particular order. Last time they brought me a bowl to soak my fingers in that had flakes of someone else’s old nail polish in it! When I asked for a clean one they fought with me about it for like 5 min. Disgusting. Never going back

I have been getting gel fills for more than a year here. The service and quality has improved a lot in the last six months. I also love the spa mani-​pedi.

Been here half a dozen times and have been satisfied. Service is definitely uneven. No quality control and some of the techs are not customer service minded. But always have a good result. I do go for the spa package. Having someone spend over an hour on my feet and hands is a bargain at $ 50. Seems like a reasonable amount for this sort of service.

If this was the only game in town, maybe I would go back. The staff is rude and the service is mediocre at best. Sometimes the men may deign to give a 2 minute massage in a pedicure but otherwise count on 20 minutes start to finish.
Thank god I haven’t gotten a staph infection there because it was a definite possibility.

I visited Miracle Nails several times for gel manicures and pedicures. After my last experience at the salon, I don’t plan to return.
Midway through my appointment, the salon switched the technician working on my nails with another employee who was incredibly rude. Throughout appointments, the staff at Miracle Nails pushes you to purchase more expensive pedicure services. This visit was no exception. My new technician repeatedly asked me to upgrade to the more expensive service (despite my repeated refusals) until the client in the next chair literally rolled her eyes on my behalf. For the remainder of the appointment, the technician was rough and unfriendly.
Though I was extremely dissatisfied with the service, I left a standard 15% tip against my better judgment. Upon reading the amount, the staff member repeated it back to me as if to ask for a larger tip. I was shocked. The customer service at Miracle Nails is terrible, and pedicures are rushed and overpriced. I will not be back.

The women who spoke to me when I came in to have my nails done for my wedding was VERY pushy. She insisted that I have the most expensive service available. Only to find out later that these nails must be removed by a professional. She them was extremely rude to my mother who was paying to have my nails done Insisting that her tip was not large enough.
I recommend you look elsewhere for nail services in Ithaca.

This was my first pedicure but my friend’s 1000^th+. I ended up catching foot fungus, appeared just a few days afterwords. After researching pedicure salon sanitary procedures realized that Kev had sanitized my friend’s footbath but my gal Lily had not sanitized my foot bath. (He did a blue wash cycle first, mine did not even though I waited for ½ hr in chair. We ordered the $ 25 pedicures. Also they used some tools that are not metal and difficult to properly sanitize between customers. If you watch what they use large regular style Emery boards. These are not metal and not disposable. You will note that the nail dust and marks from other customers are on them and that they have been reused on so many people the imprinted words on them are partially worn off. They pull metal tools out if their drawer to use to push and cut cuticles. Then they put the tools right back in the drawer not in the sanitizer machines. All the sanitizing machines in place were empty. Plus they «double dip» the nail colors. They use «community» nail polishes so you are getting color applied with same application brush as everyone else that chooses that color. Pedicure looked good but itchy foot fungus was NOT worth it! These observations were made from pedicure I had with friend and time watched when my friend insisted she go back for manicure. Also they have you put your hands in UV thing to dry and where you place your hand is filthy! I didn’t see any sanitizing sprays or cleaners being at any stations nor being used by any workers between customers. Read this article to find a more sanitary salon.

Beware. They offer a regular pedicure or a spa (deluxe) pedicure. The regular is 25.00, the other 45.00, I think. When the nail technician comes over, they ask «Spa Pedicure»? If you say no, then they don’t hide the fact that they are angry and they give you the absolute worst pedicure imaginable. Atmosphere great, service horrible.

Horrible, horrible service. I have never been to a more disrespectful nail place in the world. Appointments mean nothing to them, the people are rude, and they overcharge for everything. I would highly NOT recommend this place.

Terrible. $ 37 for the worst manicure/​pedicure I have ever seen. They will only bother to make an effort if you get a spa package for $ 65 but maybe they should put a little more effort on the cheaper packages if they want anyone to pay for bigger services. Just do your nails yourself. You will be so much happier.
I came home and promptly removed the nail polish from my «manicure» because I was getting angry just looking at it.

They were nice and saw me right away without an appointment, but they did not do a good job on my nails.
The cut was completely uneven and the corners are sharp. The polish began chipping and flaking off the day after they were done.
I had my nails done there four days ago, and they look absolutely terrible and sharp! Nice environment, but very poor work. Avoid.

This was our first time coming and we loved it. It was nice inside, the people were nice and they did a great job. We will come again when we come back to this city. I recommend this place!

Good environment, bad service.
I wanted to find a decent nails place in Ithaca, but this place is really disappointed me in terms of the service. I had a normal manicure, the service is really short and unprofessional, the result is worse than the one I did by myself. But the general environment is nice, which I would care less than the real service.

I have come here a few times for a cheap eyebrow wax ($ 8). Last time, I loved my brows, but this time, I’m not into them. Oh well. It’s hit or miss I guess.
However, props to Miracle Nails for updating the place since last time I went. There was a comfy couch waiting area in the center of the salon!

DO NOT waste your time or money. I live in NYC and get much more for much less. How nervy to charge $ 25 for a 20 minute pedicure. No rubbing of rough heels, wanted to charge more just to rub (no razor or cream remover involved). Rushed us through, totally not relaxing. People came in with appointments and all had to wait. What’s the point of an appointment? If you are thinking of opening a REAL nail salon in Ithaca, go ahead, they need one!

When Miracle opened a couple years ago, they were great. I can only speak to their pedis, but every pedi I received there was very good, and the salon technicians were very attentive to your specific needs.
Fast forward to summer 2012: everything changed. They hustle you to buy the Spa Pedicure at twice the price. If you say no, your regular pedi is plain awful. They spend all of ten minutes, with little attention to anything — they hardly slough off any dead skin, give a 10-​second massage, and a quick wipe of the calves. Their lovely heated massage at the nail drying table that once lasted a good five minutes now lasts 30 seconds, and it’s poorer quality overall.
I went back for about 3 – 4 pedis afterwards just to be sure it wasn’t because they were busy with a wedding party or the like. Nope, even when I was only one of two people there, I got the same shoddy pedicure.
So, really, shame on them. I’m sorry, I can’t afford a spa pedicure. But that doesn’t mean I should receive less service, especially a quality of service that they once gave.
I won’t be back.

If it wasn’t for the pushy owner (middle aged asian lady with up-​swept hair), I’d be giving «Miracle» a solid three, maybe four stars.
The services are pretty good for the prices charged in this area ($ 25 pedi). The place is clean and new. The operators speak limited english, but try to satisfy.
But…that pushy owner, with her «selective english» (speaking quite fluently when you are paying, not so much when you ask her a question) is so off-​putting!
I’ve decided that I am better off going to a locally-​owned salon and paying more for my nail services. I want to be cossetted, not hassled.

Don’t go into Miracle Nails if you are looking for a quick wham-bam-thank-you-ma’am mani or pedi. Even if you don’t have to wait for one of the stations to open up, the technicians take their sweet time and seem constantly distracted by everything else going on around them. They do have a good selection of both OPI and Essie polishes, but my recommendation is to go for a pedicure rather than a manicure – not only are the lounging massage chairs just lovely, but your fingernails will thank you. I don’t have sensitive cuticles, but the manicure technicians have twice now managed to nick me hard enough to draw blood. Seriously. OUCH. And on top of that, they rushed through the polish application itself and so didn’t do the most precise job.
On the other hand (hand! get it?), I have to give Miracle Nails credit for their ability to accommodate large groups. I went in November for a friend’s birthday with a group of eight and again in January with a group of five for a girls day out. We called ahead each time and we didn’t have to wait at all once we arrived. Because they have such a large space, it’s nice and easy for them to shepherd groups into one corner so that other customers don’t feel smothered.
Overall, Miracle Nails is clean and bright and looks well-​maintained, but I’ll only go back for pedicures. If I wanted a mediocre fingernail polish job with the potential for cut cuticles, I’d get my oaf of a husband to do it for free.