Jack’s Grill

The food here is solid! Good burgers, great chicken sandwiches, and crispy, well seasoned fries. The only downside is that they are a bit pricey compared to your typical burger joint — expect to pay around 10 – 12 dollars for a sandwich and fries. But otherwise a decent restaurant that’s great for a quick meal.

Very good quality food, which is reflected in the price. You get what you pay for, which in this case are very good burgers, chicken, shakes, cheesesteaks. We have been very happy so far. We have done delivery and the service has been good, with considerate drivers, though on Fridays delivery can take a while, which I expect is due to volume. Definitely becoming one of our go to places here.
Update: I have stood up for this place before, but is am done with them now. They keep getting the orders wrong. I Called a few days ago to let them know about the problem. They sort of hemmed and hawed and blamed it on the delivery service. Happened again today. Called the restaurant, and spoke to a manager named Steve. Told him the order was wrong again, asked for the charge to be reversed, and said it needed to be addressed or we wouldn’t be ordering again. He said, and I quote: «Well, don’t then. See ya» and hung up.
Don’t care how good your food is: if ok can’t get the order right and your staff are jerks, you don’t deserve to be in business.
Update: The manager called back to apologize, which I appreciate.

Jack’s used to be pretty good. Used to come here a lot for the weekday deals. Felt obligated to write a review now because of all these awful changes they’ve made.
Overall everything is more expensive (nearly 4 dollars for a side order of plain fries?) All the original weekday deals are terrible now as its priced at $ 10 by including fries/​drink or a milkshake, which doesn’t feel like a deal at all. Their interesting and creative burgers + chicken sandwiches are no longer on menu and instead Jack’s has opted for overpriced common ones, with the option to add your own toppings at high surcharges.

Overpriced burgers of so-​so quality. I’d only go on Wednesday when they have $ 5 burgers. The venue is decent for groups. Overall, Jack’s could be better.

Quick place to grab a burger & fries. Got a cheeseburger with fries times 5 and we were all very happy.

Jack’s sucks. I’ve waited on a burger for 30 minutes here. Greasy food and w/​o good taste. Stuffy, thick air inside. Not cheap enough to justify going there. Not a fan.

I went to Jack’s Grill for an early dinner and ordered cheeseburger with regular fries and drinks. It took about 4 – 5 minutes for my meal to come. Very freshly-​made burger and fries, although the patty was quiet thin. 3 stars because I expect more from the $ 10.XX I spent.

Got the Sante age burger and I was honestly very disappointed. The burger patty was the size of a $ 1 cheeseburger at McDonald’s and they charged me $ 9.50. In addition the guacamole was cheep and gross. However, the Cajun fries were great.

I’d have a better impression of this place if it weren’t so overpriced. A burger that’s made of a patty of the same size as a McDonald’s patty is not worth $ 7.69 (price of most of their burgers, unless you want a plain burger). That’s not even including fries. $ 3.99 for a side of fries, which aren’t bad but they give you such a small portion and definitely aren’t $ 4 good. $ 1.50 for a drink. $ 7.69 + $ 3.99 + $ 1.50 = $ 13. The owner claims this is a result of it being of higher quality burger than a fast food burger. This is true. The buns a little better. But $ 6 better? Nah. Think the patty is too thin? «Then get a double,» says the owner… yes, we get it. We pay more money, we’ll get more food. The point is that $ 7.69 for a ¼ lb patty just isn’t reasonable.
My guess is that extra money is to pay for the new bar they added and the rent that comes with that. I mean, I get it, it’s Collegetown.
Other people bitched about the service. I never have had a problem with it. Delivery has always been reasonable.
tl;dr: foods fine, but not worth the price. fine service in my experience.

Place is crazy slow. I could have watched Black Hawk Down two, maybe even three, times while I waited for my food. This was take out, not delivery. HOWEVAH (Stephen A. Smith voice), they have some super cheap deals. Get it how you live it. I’m just keeping it 100.

5 star for food
1 star for service
1 star for bar and service at the bar, bartender and the helper girl are look and act scary and served very scary.
Burger, breakfast and fries are very good. For me burger and fries are best in collegetown that I would like to recommend for the expensive burger and fries, I don’t have problem with that if it comes with great service.
Staffs in the morning and lunch are very good and friendly (both front and kitchen) but except the evening shifts, the evening shift staffs are very scary and I would like to complained. I hope you will improved and thank you.

It’s a decent place but they should really find a way to reduce the amount of plastic that comes with every takeout. I feel really bad eating there because of it.

It’s hard to rate the food when all you can think about is the terrible service. I’ve gone to Jack’s twice and each time have been greeted by an extremely rude girl at the counter. She doesn’t listen to what you say and messed up my order both times. When I ordered delivery over the phone, it took an hour and forty-​five minutes for the food to be delivered. An hour into the wait, I called to inquire about the status of my order. The same, rude girl answered the phone, who answered my question of «was my food made yet?» by answering, «I don’t know, that isn’t my job.» The food arrived both cold and soggy. They claim that they were «just busy,» and that’s why it took so long, but I don’t see how it could get this extreme.
Completely horrible service. Avoid unless you have the patience to deal with a customer service disaster.

I lived in collegetown last year and I came to Jacks at least once a week.
PROS:
First, the daily deals are pretty sweet. Monday $ 5 Philly cheesesteak is the best, wednesday burgers is 2^nd, thursday wings is 3^rd. There’s free coffee on the weekends at some point, they’re currently running a $ 5 popcorn chicken special too
Second, they recently added more items to their menu that sound pretty awesome like the Jack Attack burger which has grilled mushrooms and onions and kaboom sauce, deep fried banana peppers in garlic sauce.
Third, the food is good. I like the Agava burger a lot but that’s a different expectation. From a place like Jacks, you should be expected thin, well griddled patties. And that’s what you get. The beef tastes pretty good, the toppings are varied, the buns are a little too big. The wings are cooked decently, there’s a variety of sauces. The philly cheesesteak gets some really good browning on it and the mushrooms and onions come out with perfect char too.
Fourth, when I first started coming here, the wait on wednesdays for a burger was easily 30 minutes. These days, they’re much faster. I waited under 10 minutes last time I ordered a burger around 6pm on wednesday.
CONS:
–Yes, the $ 10 credit minimum is a little annoying. Expect to pay $ 5.40 very often.
–yes, it gets pretty crowded sometimes and the wait gets longer.
Jacks is a solid joint as long as you come in with reasonable expectations. The food is good and cheap and that’s what’s most important.

They’ve gotten way better since my first review. They still take forever but the food is awesome and they’re less obnoxious about their credit card minimum.
Still wouldn’t get delivery if I was hungry though.

I gave this place a few more tries and it earns an additional star on top of what I gave it before.
I tried their loaded fries, which is a plateful of fries with bacon, cheese, and sour cream. It’s sufficient as its own meal if you’re eating it by yourself. I’ve ordered it several times and it hasn’t come out bad at all.
Also, on Thursdays they do ten chicken wings for $ 5 in the bar, which is a crazy good deal. It was always a pretty good choice for an early meal last semester since the bar would open around the time I left campus and you could just sit and watch some early football or basketball games.
The wait for your food is still outrageously slow. Cash only for under $ 10 is quite a nuisance when most of your orders are gonna be for under $ 10.

Eat here if you need some motivation to go to the gym.
Jack’s makes you feel guilty about scarfing down the poutine, cheeseburgers, hot chicken wings … and french fries. The food is pretty fatty and oily but it hits the spot and the prices are reasonable for Collegetown.
The cheeseburgers are delicious though and there is a TON of variety to choose from — i.e. the jalapeño burger .
Con — the wait is very long and the seating isn’t the great for groups of 3+ people.

I’m pretty happy with how my lunch turned out here. I went pretty early in the lunch time, so hardly anyone was there and I was able to order quickly. The food is pretty standard American grub, but they have daily specials and you can get a whole lot of food for under $ 10.
They have a lot of burgers on the menu, chicken sandwich, several different types of fries, onion rings, and more. I recommend the cajun fries!
I was able to chat with the owner/​manager while I was waiting for my order and I found him to be a very friendly person who thanked me sincerely for my business. He also told me about the «bar» side of the place that opens after 4:00pm and seems to have a basic college sports bar vibe. It is likely to be a cheap place to drink if you want basic domestic pitchers and a good game on TV.

This is really just standard greasy fast food. Their curly fries and burgers are OK but nothing special, and its really expensive for what you get, $ 9 for a mediocre, fast food style burger; that’s just silly.

The Good: Food. Omelette, specifically cali omelette is pretty good, ⁴⁄₅. Burgers, ⁴⁄₅ as well, taking off one because sometimes they burn the burger or the burger falls apart entirely in your hands due to the bottom bun being soggy. Also their menu is gigantic and has everything: quesadillas, wings, burgers, breakfast. The only thing they dont sell it seems like is pizza.
The Bad: 10 $ minimum to use credit card. yes this is absolutely ridiculous and a reason why they will lose a lot of my business and probably a lot of other people’s business. Also everything in that store has a 50% markup if you are not going on «cheesesteak mondays where its 5 $, or burger wednesdays where burgers are 5 $». A regular day, expect to spend 9 $ on a 7 in cheesesteak, or 8 – 9 $ on a burger.