Ithaca Self Storage

They used to be the best place in the county. Then they were bought out by a national chain that only cares about the bottom line. Old owners had 4 workers, all with good salaries and benefits even for the part timers (I was one of the part timers for 17 years). New owners offered minimum wage and no benefits and cut to 2 employees.
Current staff does not answer the phone most of the time — goes to corporate answer center who can not answer the questions about the individual facilities.
Only place that has a computer controlled gate to limit access, but new management leaves the gate open all day so anyone can drive in. Plus the gate system is the original one from decades ago and is broken ½ the time — so they leave either leave the gate open to thieves, or closed and you can’t access your stuff. most of the cameras there are malfunctioning also.
I finally moved out to a different facility that did not have the computer controlled gate, but does have more cameras that actually work in a much smaller facility — whole place is covered. Plus it as about 40% cheaper in rent and only 2 miles further out.
Until they get decent management on site that actually answer their own phone avoid this place like the plague

So I agree that this place had the worst customer service ever. But its now under new management and so far they seem pretty decent. Why did I put up for horrible service? Because my daughter goes to Cornell and I wanted her to be in a safe area and unit. This place has far better set up, lighting and security than the other places. Maybe the other places were nicer on the phone but their places were so far away and creepy. There are older people there now that always wave when I drive in. Not sure what the guy was complaining about for the gate in another review. Its always worked for me but it is a long security code so maybe he forgot his number. We’ve had a unit for three years and while I wish we had other options, particularly inside storage units, when it comes to Ithaca this is the best you are going to find.

My main issue with this place is that the gate never opens with my code, and the people you’re supposed to call are rude as fuck. They’ll disdainfully hang up on you before you can ask for help. Unpleasant employees, broken gate, terrible management. Avoid.

Nice place. The same man (owner?) was always there when the office was open. He was perfectly nice and helpful. No complaints here.

Beyond unacceptable customer service. I had recently reserved a storage unit at this site and was trying to get more information about the services provided by the facility. Every call that I made during the business hours posted on site routed me to the corporate customer center, which had very polite agents but did not have the ability to answer my questions. They told me that they would leave a message with the site manager to have him call me back, but I never received a call back. I tried again the next business day around 2:30pm, again within listed business hours, only to have no one pick up. Finally, on the third try, a woman picks up, asks me how she can help, ONLY to have her cut me off midway through my question to say that she sees that I’ve called a couple times before and that they’re on lunch until 3:30pm before HANGING UP on me. This is perhaps the worst customer experience I’ve been through ever as I’m still in shock that someone could possibly run a business this way. Mark this one as AVOID.