Goodyear Auto Service Center

State inspection done in less than 1 hour. Mark Haase is the manager, courteous and informed. Would use again.

Stopped in due to a mouse in my a/​c emergency before a 6 hour drive. They had us in and out in just about 2 hours. Can’t complain for the middle of the day on a Saturday. Very helpful staff.

Dreadful. You would probably get better, more timely service if you broke down on the side of the road. Go anyplace else.

I took my car there because they were open on Sunday and I needed to drive that day, and I had a deflated tire. I went in for a tire repair. I was informed that my tire is not repairable, and that I needed to get a new set of 4 tires. I agreed, and it cost me $ 660 to do all of this. I had to wait about 3 hours as they chatted with another patron about selling them a car. No problem, I just wanted my car fixed. So I wait. At the end, I am informed that everything is done, and that the car died while it was in the shop and they needed to jump-​start it. No problem, I pay my fee and go the my car. Literally after a minute of driving away, I notice that the SRS airbag light is on. I had no time and had to drive out of town. So I came back Tuesday, and told them. The manager was there, and he immediately told me it wasn’t their fault, and that it was a coincidence. Now, I am aware that a simple tire change shouldn’t have affected the SRS, but I simply cannot believe that such a coincidence can take place. It is, in my opinion, far more likely that something went wrong due to some mistake they made. They flat out refused to even make a compromise, or to even check for what may have been wrong with the SRS. They did not care about my dissatisfaction, and the manager was more than happy to give me the number where I an file a complaint. I took the car to a Honda dealer. They checked the problem and found that the SRS Unit has to be changed. I asked them if this could have been caused by what they did, they said that anything it possible, but they doubt it. Regardless, as a customer, and as someone who understands probability, I simply refuse to believe that a fault appears out of nowhere right after a mechanic works on my car, doing who knows what. Nobody can prove to me, or to themselves, that the particular mechanic did everything by the book and made no mistakes, since no one was watching. Perhaps he didn’t jump start it right. Perhaps the equipment he used to jump-​start it has some fault and created electrical shock and blew out the unit. Now I have to pay another $ 600 to fix this problem, that is most likely caused by what they did, and I won’t be able to prove it. What’s important is that, they did not entertain the possibility that they caused this, and refused to have anything to do with it. If customer satisfaction is important to you, you don’t simply dismiss your customer. You offer them a help, you offer to check out the problem, to see if it could be something you caused. Even if you can prove you did everything right, at least offer to pay some of the cost, even a small symbolic token. They were so far away from that, that my dissatisfaction caused me to write this review.