The Video Collection

The Video Collection is an online/​mail order company that RIPS OFF the elderly and unsuspecting, and offers little help when trying to return merchandise.
My mother died early this month, March 2011. We found that she had placed a sizable order with this company, since we began to receive DVD’s in her mail The Video Collection company was mailing her order in bits, and charging HUGE separate shipping charges for each DVD instead of shipping them all together. We saw charges to her account from this business before the rest of the order had arrived. I called the company on March 11^th to ask about returning the DVDS, and how much more of the order there was. The rep. would not furnish me the info because I didn’t have the order #, (which was not included in any of the packaging). The rep did however assure me that half the order was cancelled and she wouldn’t be charged any more. But that wasn’t true! 2 more DVD’s came, along with more charges to her account. I called again. Pretty much told the same conversation (with a different rep.) with the second call. I went on to the website and saw that the 4 DVD’s totaled about $ 53.00, yet my mothers account had been charged over $ 88.00! So I emailed the customer service dept. from their website and I have received NO RESPONSE. Then another DVD shows up, and this time it showed an order number. So I called yesterday (March 28^th, 2011) and a VERY RUDE boy named BEN tells me the other reps didn’t have the authority to cancel the order and that the DVD’s would still come, and that I only had 30 days from the time of the original order (March 2^nd) to return the DVDs – SO BY APRIL 2^nd! THIS 30 DAY RETURN POLICY HAD NEVER BEEN MENTIONED BY THE OTHER REPS! I explained I live hours away from my mothers home, and we still hadn’t received the entire order! Not only that, he could not send me a copy of the original order because «my mother would have to authorize that» I told him again – «But she’s dead!» and he just said «Well sorry she would have to authorize it and obviously she cant so you’ll just have to send them back» (within 2 days mind you!) to attempt getting her account credited. I have to pay express shipping myself, and just HOPE it gets there on time.
BAD BAD BUSINESS! And with these circumstances! The boy (BEN) said they never had to deal with this type of situation, and his supervisor (that he consulted at one point) apparently had no help to offer our family.