Itasca Bank & Trust Co

This Branch at Roselle, I’ll is a joke! went there for loan, VP Maurice, questioned me about what I would use money for, did not tell me about loan requirements, them tell me I am denied, and needed colotaral! how is this bank going to build customer base, if such strict loan requirements! Don’t get loans from this branch!;I even told him I am Looking for a business loan to open A restaurant, he acted like he didn’t care about my business dreams! I am going to online lending!

I have been with this Bank since 2005 I would have No other bank for the workers & service is the Best in all dept is what I have experience. Never had one mistake on any of my bank account here, always willing to work with me. Customer service, has always solve my issues I have moved 30 min away for years now and Never Ever would leave this bank for another !!! Super spotless !!!
Thank you Itasca bank for all the Great years of doing business !!!

I may have a slight bias because in my 21 ½ years of being on this earth, 21 ½ of those I have had an account at this bank. My parents opened up a savings account for me here when I was born, it is where they also do their banking, and I have since then maintained an account. Once I turned 18 and got a proper job I made the move to put the account fully in my control and also open a checking account. The process was easy, the man was pleasant, and that’s that. I have a debit card through Itasca bank that I’ve never had troubles with. When there has been a possible threat to my card/​account, someone has always contacted me and kept my account secure. Anytime I have questions, lock myself out of my account, have to make a withdrawal or deposit, or get something notarized, my experiences are always great and easy. Just the other day I walked in and the lady helping me at the counter asked me what I was now doing for work now that my dog walking days were done… how does she remember things like that?!
The staff at Itasca bank really is nice. They remember their customers, and are always ready to assist you or get someone to help you promptly if it isn’t something they can handle. The building is nice and open and even has a comfortable seating space in the middle (FYI, there is a Roselle location as well), plus they give out lollipops and dog biscuits :) Whether you go into the lobby, use the drive-​thru, pull money from the ATM, or utilize their website for info or online banking, I will continue to stick with Itasca bank until it isn’t convenient to do so.

While it was great that one of the bank managers responded to my first post, the fact that it took a number of calls and visits to obtain ALL of the signed paperwork was never addressed. I also appreciate that the policy change will help those who may open accounts in the future, but it does nothing for those of us who never requested credit, yet have a hard credit inquiry on our credit report for two years. And, once again, we never received an explanation as to why the credit inquiry was pulled when credit was never requested. There is not another bank in the area (that I can find) that pulls credit for a checking account unless a line of credit or a credit card was requested.