Sasi Narra, BDS MDS

Not a patient… Disappointed in this office estimate policy, consultation fee, and operating hours. My son needs his wisdom teeth removed before a crown is placed. The biggest concern cost wise is how much can we stretch our insurance yearly max. We went to a local dentist, who took xrays and such, then referred out to Narra for the extractions.
Whenever I tried to call Narra, I just had bad timing. They’re closed on Wednesdays I think. Then, when I called on a non-​Wednesday, they were a closed for a week.
Once I reached the office, I gave them my insurance and wanted estimates. The office staff was very nice and patient, but couldn’t provide the estimates I needed. They said they only give estimates against the cash fee. They don’t provide the network negotiated fee in their estimates. That makes no sense to me. Insurance payout is % of the lower network fee, not cash fee. So when cash fees are typically high, it doesn’t make sense to compute % of the cost paid by insurance against the cash fee. And, since the difference in cash vs network fees can be easily over $ 1000, it makes sense to provide the lower more realistic fee. They said they bill insurance for cash fee, which is negotiated down to the network fee. Once the insurance payout is complete, then the patient might have a credit or due amount. I’m assuming in most cases this is a credit since the patient is paying % of high cash estimates.
Also, I didn’t like that they charge a consultation fee for referrals. The records should be transferred so they should have all they need in straightforward cases. The office told me that insurance would pay that fee, if you haven’t met your max. But, if insurance paid that fee, that’s just that much less left in my yearly max allotment. I’m glad I didn’t waste any of my yearly max just to find out their estimate policy.
I will add that they were able to squeeze us in earlier than I expected, so that was great. Just wish we could have worked through the cost issues, but that’s the way they handle things.

Dr Narra doesn’t see a problem with himself or his staff quite audibly discussing personal medical history information with you in a room with an open door to a small hallway where others are very nearby within earshot of those personal details because HIPAA only tells them they «shouldn’t discuss it with other patients». I don’t see how the two ideas differ much; seems pretty synonymous to me. He was at least open enough to give a minute to let me communicate the suggestion that they discuss that sort of thing privately behind a closed door.

Dr. Narra was great when my son went in to get all four wisdom teeth pulled. One or two of his teeth were impacted, no problems!
Dr. Narra called that evening and the next day to check on my son. Very happy with our experience here.

I just had my wisdom teeth removed by Dr. Sasi Narra on Thursday. My experience was beyond my expectations. Dr. Sasi Narra and staff have such a professionalism that makes the office a great environment. They really put their patients first which to me is a huge bonus. I had a lot of anxiety before the surgery and from the second I walked in the staff was comforting and were willing to answer any and all questions. They take time to explain to you how the procedure will go during your first initial consultation and are willing to answer any questions. The surgery itself went fantastic, I had no swelling and little pain. I panicked when I had some food get stuck in one of my open sockets and called Dr. Narra to find solutions to removing the excess food. I had called him after hours and he was so kind to answer my questions outside of his working day. I would without a doubt recommend anyone and everyone looking to get any oral surgery done. Dr. Narra was outstanding and nothing short of a great oral surgeon. Highly Recommended.