Langara

I am giving this place one star (because less then one is not an option) and I don’t even live here.
Here’s why:
My family and I were looking to move asap. I had called to inquire about setting up an appt to see a townhome they had advertised available on their website. I called and left a voicemail. Someone called me back while I was at work and left a voicemail on my phone. I called again three times (leaving a message once) because I got the automated message each time (not a real person). Finally on the four time (this is several days later) I got a real person on the phone who when I mention I had tried contacting them a few times in the past few days simply stated «We left you a voicemail». Okay…
We got the appt set up for a Saturday morning since that’s when everyone in my family was available at the same time. We show up at 11:30 exactly. The gentleman who works in the office with the shaved head was speaking with another family so appeared to be interested in renting. He walks outside to show them a unit and simply tells us he’ll «be right back.» So we are left waiting outside the office (it appears to be just one small room, but I don’t know because we never actually made it inside) sitting on crappy patio furniture. Thankfully it was sunny that day.
When he returns ten minutes later we asked it he can help us (obviously not knowing we have an appt) and I told him we had an 11:30 appt to view a townhome. He goes «Oh…yeah…that one rented.» No explanation, no phone call, just oh yeah, too bad. So we left and were left to continue our search with no help from Langara Apartments.
HORRIBLE CUSTOMER SERVICE.

UPDATE: Don’t try going month to month. They doubled my rent when I’d been an excellent tenant that had been their 18 months, and if I stayed, they were still upping my rent $ 300/​month. Not worth the stress.